We rented the complex May 6-11, 2014. The most prevalent concerns were the cockroaches throughout the complex, mice, roof leaking in the main house and Mardi Gras and the owner Scott. Mardi Gras was smelly, moldy with wet carpets and very dirty. We needed to use pots to collect water during a storm. The futon in the living room is old and unusable. The loft in the second bedroom has no railing, unsafe. The locks on the doors are flimsy and unreliable, making it difficult to secure the apartment. The front gate requires a key to leave the complex. It's a safety hazard in case of an emergency.The hot tub needs upkeep, Daily cleaning is required, smelly. The BBQ needs replacing. The sitting area beside the BBQ is uninviting as the garbage bins are beside. The day we arrived the cleaner/assistant told us only one room was ready. They were short staffed. The rooms would be ready later. He told us Scott would meet us and go over the accommodations and key problems. We sent our team out to explore while two of us stayed to meet with Scott. He never arrived during our stay. I tried to call him, he did not return my calls. I exchanged many emails with Scott during the last few weeks. In one email he says "Please except my apology and I am so very sorry for any problems or issues that you or any one in your group had!!!!! while staying at the Kerlerec Guest House!!! I personally feel that not one of guest should have to tolerate, be subjected to the things that were brought to my attention!!! I so wish that the guest prior to your group had mentioned any of these things!!! At this point the only thing that I can say or do is to ask you what it is that I can do to make up for the issues and try my best to do everything in my power to make a mends for these issues!!!!. After a discussion with all members of our team, we asked for our refund returned ($3,000). We spent well over $6,000 pre paid as per Scotts contract, for 5 nights. Many emails later we received the final email "I so hope karma does not come after you because if you conduct yourself in such a manner in the rest of your life I would be very, very, very AFRAID OF WHAT WOULD BE COMING MY WAY!" I would never stay or recommend this rental. Cathie E. Ottawa, Ontario Canada.
- Also Known As:
- The Kerlerec House Hotel New Orleans
- The Kerlerec Hotel
- Kerlerec Hotel New Orleans