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“Security Risk For Work Crews” 2 of 5 stars
Review of Holiday Inn Express New Orleans East

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Holiday Inn Express New Orleans East
2.5 of 5 Hotel   |   7049 Bullard Ave, New Orleans, LA 70128   |  
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Ranked #102 of 154 Hotels in New Orleans
Tampa, Florida
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Security Risk For Work Crews”
2 of 5 stars Reviewed yesterday NEW

Stay here for a week and half. Staff was friendly enough, food was great. The rooms were not up to Holiday Inn standards. Last night there, had all welding equipment stolen off my truck. Was told by staff when I checked our crew in that they had outside cameras and a night security guard, that turned out to be wrong. Stay somewhere else.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    24
    38
    11
    6
    6
See reviews for
25
22
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Chattanooga, Tennessee
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped in for the night on the way to Galveston. Even though you could tell that this area was still distressed you would never know it by the way the staff treated us during our stay. The city is coming back strong. Really enjoyed our stay and will recommend to others

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 4 weeks ago

I love coming here when I am traveling for my job. The front counter are always accommodating, and even give me options for peace and quiet! I am never dissatisfied! I am always pleased with the service, and the rooms are very clean.

Room Tip: Ask for a room away from the elevator, and off of the 1st floor if you want privacy.
See more room tips
  • Stayed November 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here a few times. Its getting better - not up to standard of some corporate HIE, but OK.

Try to get a room NOT on 1st floor - they have a damp smell. Level 2-3 are OK.

Breakfast surprisingly good.

Stayed November 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review, 2 weeks ago
Dear tonyb_174,

Thank you for your recent stay with us and for reviewing our property. I am happy that our location worked for you and that you enjoyed the food selection. However, I am sorry that this stay was below your par for we failed to meet your expectations.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. We would love for you to give us another try.

Once again, thank you for taking the time. We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Best Regards,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Georgia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2014

We had a very good experience at this hotel. Kia checked us in at the Front Desk. She had a big smile on her and could not have been more helpful. She was also trying to deal with an unhappy person on the phone and being so professional.. I commend her. She greeted us each night as we came in with that same friendly smile and hello. The day we checked out we were glad she was working in the morning,so we could tell her how much we appreciated her help and that welcoming hello each time we saw her.

Louise assisted us each morning when we were getting breakfast. She always made sure there was plenty of food on the buffet and fresh coffee made. She was so very kind with a beautiful smile on her face and a friendly hello. She would ask how was your day going and make sure you started it out with a happy feeling. Kia and Louise are true assets to this Holiday Inn Express. We will stay here again. Thank you for a wonderful visit.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

We had a nice one night visit there before going on to Baton Rouge for a business meeting.
The young lady at the desk was very sweet and friendly.The room looked clean but had an unclean smell and the room was small. BUT, the beds and pillows were so comfy and we had a great nights sleep. Even though the hotel was full, the rooms were pretty sound proof. Loved their coffee :)

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review, 4 weeks ago
Dear Drema S,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note your kind remarks about the friendly front office staff, clean rooms and comfortable bedding. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 8, 2014

I have mixed feelings in regard to this location. The front desk staff was friendly and greeted us with a smile as we came and went. The maintenance staff, Jose in particular, promptly took care of us when the battery in the door lock malfunctioned. The room and breakfast were typical for a Holiday Inn Express. Unfortunately, the housekeeping staff told us they had cleaned our room, but that was not the case. They had removed the dirty towels and had not replaced them, the bed was not made, the trash was not emptied, and the floor had not been swept. I had to get her and make her come back and do her job. When going down for breakfast on Saturday morning, there was dried up blood spots on the floor of elevator 1. We told the lady at the front desk and she said she would tell maintenance when they came in in the next 15-20 minutes. That did not sit well with me. I know I personally would not want to keep seeing that. Overall not a bad stay.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review, October 21, 2014
Dear Luciana H,

Thank you so much for taking the time to complete our review. I am saddened to hear of your mixed thoughts about our hotel. I apologize for the issue you experienced with housekeeping., and can assure you that it has been addressed and handled accordingly. We strive to provide the best service possible in each department, as you experienced with the others. Please come back to see us soon, and allow us to show you the type of service our housekeepers extend to our guest.
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Additional Information about Holiday Inn Express New Orleans East

Address: 7049 Bullard Ave, New Orleans, LA 70128
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express New Orleans East 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Brand new Holiday Inn Express Hotel located minutes from downtown New Orleans. This New Orleans hotel offer features and comfort of home while away on business or for pleasure. We can host your small corporate meeting in our meeting facility while offering a business center with free high speed Internet access. After enjoying beignets at Cafe Du Monde in the French Quarter work off some calories in our fitness center. Relax and unwind at our outdoor swimming pool. Come visit our hotel for one of the many events held in this wonderful city such as Jazz Festival, Mardi Gras, Essence Festival, Sugar Bowl or Bayou Classic. Our business travelers love the complimentary deluxe continental breakfast before heading to one of the local companies such as Delgado Fire School or NASA Michoud to name a couple. Our leisure travelers enjoy the short distance to Bourbon Street, Aquarium of the Americas or Six Flags theme park.Each guestroom and suite offer free local telephone calls, free wired high-speed Internet access and micro-fridge. Our hotel lobby has free wireless Internet access for your convenience. ... more   less 
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Also Known As:
Holiday Inn Express New Orleans East Hotel New Orleans
Holiday Inn New Orleans
New Orleans Holiday Inn

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