The most difficult part of writing a review on this particular Hotel Indigo is deciding which part to start with. This very easily could have been a vacation disaster. Long story short, we prepaid for the room but were charged the full rate again at check in. Instead of running our credit card for the $50 incidental hold, the entire vacation was authorized again. This took a very significant portion of our weekend funds – our trip very easily could have gone from playing in the city to staring at the walls of our hotel room.
Enter Alexandra, customer service extraordinaire; our heroine in a Hotel Indigo power suit! This young woman bent over backwards to work with our bank to ensure the funds were released that night. A complimentary bottle of wine and an apology card waited for us upon returning to our room after the situation was resolved. Quite the classy touch!
Erika, the bartender/mixologist, helped us to drink our worries away in the hotel lounge/bar while we waited for the situation to resolve. She kept us entertained and even helped plan our getaway to avoid the “normal” touristy things and live more like a local. I hated to leave without saying goodbye!
Our room was huge compared to previous stays in New Orleans, primarily in the French Quarter / CBD. The bathroom was immaculate and nearly as large as the bedroom area. The décor was definitely New Orleans and lends a jazzy feel throughout the entire hotel. We really felt like we were a home away from home!
As many times as I’ve been to New Orleans I have never stayed in the Garden District. Now that I am a little older, and a bit wiser, it will be my destination of choice when staying in the city. Everyone should do Bourbon Street at least once in his or her life. Once that’s accomplished, I highly recommend this hotel and the surrounding Lower Garden District for your next New Orleans trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to review the hotel- and we're so glad you enjoyed your stay! It's great to hear how your billing incident was quickly resolved and our staff went above and beyond to solve the issue-- including a complimentary bottle of wine and a lot of conversation with our amazing bartender Erica of course! We'll also let Alexandra know that she was complimented on Trip Advisor for her front desk wizardry. Thanks again and we hope to see you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.