My husband and I spent 6 nights at the HGI at the end of May to celebrate our wedding anniversary. It was our first time in New Orleans and we picked this hotel because we often stay at this chain (because we love having a microwave and refrigerator in the room), we thought the rate was reasonable, and it allowed us to be close enough to the French Quarter without being in it.
We were very happy with our stay. Check-in was quick and painless. We got a great room with beautiful views of the city and Superdome. The location was perfect for what we wanted to do. Even the bed was comfortable, and I almost never find that with hotels. I used the gym, which had the equipment I wanted, and the pool and deck. The pool is much smaller than the pictures online make it look, but it was perfect for a quick dip while taking in the gorgeous skyline views.
All of our interactions with staff members were positive. We actually checked in right after a previous reviewer, who had a problem with getting a roll-away bed for the room. The woman who checked us in after that group was nothing but pleasant to us. You would have never known she'd just had to deal with an unhappy customer. Every member of the housekeeping staff was also pleasant and helpful. I asked about the procedure for getting a taxi to the airport on our last day, and one phone call from my room was immediately answered, transferred, and handled nicely by the bellhop. Kudos to your staff for being so great.
Our only negative: the water pressure in our room (1508) was TERRIBLE. We didn't complain about it because I didn't want to risk losing our beautiful view if we switched rooms. I have no idea if that problem affects the whole hotel or just where we were, but it was a real pain. Hopefully maintenance can look into it because otherwise, this was a great hotel property!
- Official Description (provided by the hotel):
- Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
- Hilton Garden Inn Cbd
- Hilton New Orleans
- New Orleans Hilton