I stayed at the Hilton Garden Inn French Quarter from 05/21/2014 through 05/25/2014. There are some positives and some negatives about this hotel but overall I would not recommend or stay at this hotel again.
I think its important for me to comment on my "Hilton Experience" first and foremost and it is with happiness that I say I am a FORMER Diamond Member. Before I booked this hotel I called the hotel DIRECTLY and SPECIFICALLY asked if roll away beds were available in the rooms because I had a party of 3 people in one room and everyone wanted their own beds. I was told by the employee that roll away beds were available and that I would be able to get one in the room although space would be tight. I could have booked a THREE bed room at a Choice Hotel for cheaper but I took the word of the employee I spoke with that I would be able to get a roll away bed. Fast forward in time, we checked in the night of 05/21/2014 at approx 9:30 p.m. and were checked in by another one of Hilton's most miserable (female, I think named "Kursten"). Imagine my surprise when the employee told me AT CHECK IN that due to fire code regulations they are not allowed to put roll away beds in the rooms and there was nothing that she could do about it. The funny thing is that the hotel has a sign that says "Your satisfaction is more than a goal. It's a promise. We promise to do whatever it takes to ensure your satisfied or you dont pay. You can count on us. GUARANTEED". Maybe instead of producing signs that spell out the garbage rhetoric of Hilton, the employees actually read the sign and learn how to make it happen, ESPECIALLY WHEN the guest (myself) was lied to and then I am the one left to figure out how to explain this to the other members of my group who simply wanted their own beds.
So much like the receptionist's attitude at check in, I will start with the negatives first because I don't believe this hotel deserves to have the positives listed out first (even though in my opinion there are only 3).
Negatives: If you need a roll away bed, regardless of what a employee tells you on the phone, the hotel does not put roll away beds in the rooms. (So if people in your party want their own beds, look else where)
The beds at this hotel are really not that comfortable even with the different adjustments available.
The safe in our room did not work, not much attention to room functionality. (Room 1211)
The workout room is decent but this one has one of those horrible Precor Treadmills which are like running barefoot on solid pavement.
They do offer breakfast, in my case I was given two coupons for free breakfast every day, which is good except that I had >> 3 << people in the room. The receptionist said its two coupons per room because it was assigned according to the amount of beds in the room and not guests staying in the room. (Really, maybe some common sense training is needed instead of that garbage promise rhetoric) Needless to say, we just did not eat breakfast at the hotel because one of the individuals in the room would have had to pay something like $13 for breakfast.
The hotel is pretty close to Bourbon Street, less than a 5 minute walk.
The hotel has a nice roof top terrace on the 18th floor which has a pool and offers really nice city views.
The workout room is ok, except the treadmills.
- Official Description (provided by the hotel):
- Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
- Hilton Garden Inn Cbd
- Hilton New Orleans
- New Orleans Hilton