Valets greeted us upon arrival and directed us to check- in. Customer service greeted us at check in. She provided information about the facility and amenities, overall very friendly. The room keys worked, the facility is clean, room is clean and appears recently updated. No view from the window, except another window. Which also made the room very quiet as we could not hear outside noise such as sirens which are frequent in New Orleans. The a/c makes a clicking noise when turning off and on, sounds about like the door opening and closing. The bathroom was clean with plenty of hot water. Our rooms has two queen beds that have some type of adjustable feature. Simply put, the beds are awful. We sleep little due to constant movement to get comfortable. Their mattress buyer must've gotten an exceptional kick back to relieve somebody of these mattresses. Due to the horrible mattresses, we would never stay here again. This is our 5th trip to New Orleans this year, each time staying somewhere different in the French Qtr. We did not request a different room, our thinking being that all rooms have the same crappy mattresses.
- Official Description (provided by the hotel):
- Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more less
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- Also Known As:
- Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
- Hilton Garden Inn Cbd
- Hilton New Orleans
- New Orleans Hilton