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“Good place to stay!” 4 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #75 of 153 hotels in New Orleans
Buffalo, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good place to stay!”
4 of 5 stars Reviewed October 8, 2013

Very clean, great location,friendly staff,small but nice pool and workout room. The lobby is a good place to have a glass of wine or cup of coffee and hang out.Its very quiet. No complaints at all ( my room key failed several times too)

Room Tip: If you need information about the area, ask Mr King, he is the best!
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauB, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 10, 2013
It was great of you to take the time to share your experiences with us. We're so glad you enjoyed our comfortable lobby space. Do know we're zeroing in on resolving that key card issue and have a fix in the works.

Thanks for the kudos to King, he is a wealth of information!

Warm Regards,
Kristi Taglauer, General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Little Rock, Arkansas
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 4, 2013

In an otherwise fine hotel, if a bit expensive, the cheap room key cards failed several times a day requiring recharging or replacement at the registration floor. Many patrons had this problem and it was time consuming. Elevators will not let you out on your floor if your room key card fails.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 7, 2013
Thank you so much for taking time to share your feedback with us. We truly take our guest's feedback to heart especially when it comes from a Hilton Honors member.

Please accept my apologies for the disappointment you had with the key cards. Our key cards are a product of Hilton research and our purchasing program. As an integral part of our guest's experience not something we take lightly. I certainly will look in to the matter with our guest service team to resolve the root cause of the issue.

I appreciate your time and comments and sincerely hope that you will give us another opportunity the next time you visit New Orleans.

Warm Regards,
Kristi Taglauer, General Manager
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Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 3, 2013

2 blocks from the French quarter downtown in the CBD.
Accommodation is on the upper floors (above 11th) with excellent access.
Rooms are modern, comfortable with supporting facilities and quiet, apart from the fact that our air conditioning in our room made a noise as it switched on/off.
Refreshments are provided in the lobby, which is located on the 11th floor above the car parking floors. (Valet service if required)
Dining room on the same floor provides a buffet style fruits, cereals etc. and a cooked to order hot breakfast.
Swimming pool and gym are on the top floor
All the staff were very helpful.
We booked well ahead and locked in a special rate!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 4, 2013
We appreciate you sharing your great comments about the Hilton Garden Inn French Quarter including our accommodating staff and super convenient location. We've just finished a complete renovation of all our guest rooms so it was great that you enjoyed our modern and comfortable décor.

Thanks again and we hope to see you back at our hotel soon,
Kristi Taglauer, General Manager
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Calgary, Canada
Top Contributor
69 reviews 69 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed October 2, 2013

Stayed in three different hotels in New Orleans as part of researching conference locations, etc.
For convenience, cleanliness, quietness this hotel ranked right up there. Literally a five minute walk to Canal Street which is the start of the French Quarter. It's on a quiet street - no noise in the rooms. Nice rooftop pool too. Everything you need.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 4, 2013
It's one thing to get out and enjoy the craziness that New Orleans has to offer but it's great to come back to a conveniently located hotel where you can get some peaceful rest. You discovered that's what the Hilton Garden Inn French Quarter has to offer! Thanks for sharing your experience with us and we look forward to serving you again soon.

Safe Travels,
Kristi Taglauer, General Manager
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Toronto, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 2, 2013

A pleasant stay at this office-to-hotel conversion. The staff were very friendly and professional. My friend asked for a green tea at the front desk after the lounge closed and staff went out of their way to accommodate.

Valet parking seemed a bit expensive at $28 per day, but after seeing the lack of safe parking and the closeness of the hotel to major attractions, it isn't that bad.

Location is fantastic - 2 blocks from Bourbon St. in the CBD. However, noise was a bit of an issue. Our door seemed to have a space underneath that allowed hallway noise to enter our room. Disruptive only when guests were having conversations in the hall. We could also clearly hear conversations from the room with a door adjoining ours. Somewhat disruptive when your neighbor rolls in from Bourbon Street at 2 am and insists on having a loud conversation.

Tip: Request a room without an adjoining door.

Room top gym looks well equipped. The pool is quite small, but the surrounding patio area is quite large and offers incredible views of the surrounding city. It's worth visiting the pool for the view alone.

Room Tip: Request a room without an adjoining door.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 4, 2013
Our friendly staff will do everything they can to make you feel at home at the Hilton Garden Inn French Quarter. The great view from our roof top pool deck offers is one of the best. Thanks for sharing your review with us and we hope you get the chance to come to New Orleans again soon.

Warm Regards,
Kristi Taglauer, General Manager
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Dublin, California
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2013

Stayed at this hotel for a leisure weekend. The hotel is geared towards business travelers which was fine by me since I didn't need any of the other frills. For example the lobby is very comfortable with seating areas where you can work and meet, but the bar is very basic.

Location is relatively close to the FQ but not as close as others - still only about 5 mins walk.

Pros:
- Clean
- Updated decor and furniture
- Really comfortable bed
- Free wi-fi
- Free coffee in the lobby
- Fridge in the room
- Good value

Cons:
- Service was good but not particularly efficient. There seems to be one guy who acts as bellman plus concierge plus doorman all at once, so sometimes you have to wait while he helps other guests.
- Got an inside facing room was very dark due to little natural light. The lights provided in the room could be a little brighter.
- Pool is super tiny. You can probably swim across it in 1-2 strokes.
- Gym is clean, but pretty basic too. A couple ellipticals and only a single weight machine that lets you do a few exercises.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, October 4, 2013
We so appreciate you taking the time to post your review. Thanks for the wonderful comments about your stay with us at the Hilton Garden Inn French Quarter. Cleanliness is one of our guests top concerns and our staff strives to provide just such an experience for our guests.

We hope you visit again when next in New Orleans.

Kristi Taglauer, General Manager
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Navarre, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2013

We were only in New Orleans for 1 night as we had to be somewhere the next day but next time I visit, my husband I will definitely be staying here again. Check-In was simple, the room was spacious, no foul smells or anything falling apart, the beds were super comfortable and the hotel itself is in a great location.

We had just spent 4hours in the car driving from where we live, but we wanted to see as much as New Orleans as we could in the little time we had there so of course we headed to Bourbon Street for the evening. Had a fantastic meal (cant remember what the restaurant was called), and the bars and shops were fantastic. The walk back to the Hilton was easy and short, even with a few drinks in us :)

Overall I would highly recommend this hotel. The service and staff were great. The parking lot attendants were a great help too and the whole place was clean and inviting. We had to be up at about 8am to be ready for where we needed to be...none of us wanted to leave those beds!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, September 29, 2013
Scoooooore! Thanks for recognizing our staff for their great service. It was also nice to see that you enjoyed our Garden Sleep System mattresses. We hope you have the opportunity to visit New Olreans again soon.

Safe Travels,
Kristi Taglauer, General Manager
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in New Orleans
#65 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Official Description (provided by the hotel):
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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