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“A JAZZ WEEKEND” 4 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #81 of 155 Hotels in New Orleans
Tampa, United States
Level Contributor
3 reviews
3 hotel reviews
“A JAZZ WEEKEND”
4 of 5 stars Reviewed August 13, 2013

Went to NOLA for Satchmo Summer Fest. Outstanding! Hotel was recently renovated and is very nice. Parking is tight but the attendants were always responsive and had our car waiting whenever we asked for it. Were able to walk all over French Quarter from the hotel. A bit of a walk but it help work off all the Great food!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 15, 2013
Satchmo Fest is a great time to visit New Orleans and we are happy to hear that the Hilton Garden Inn French Quarter completed the package for you! I am so glad that you enjoyed our newly renovated rooms so thanks for letting us know.

Come see us again,
Kristi Taglauer, General Manager
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707 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
ouside US
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed August 11, 2013

A nice surprise when checking in was that we were given breakfast vouchers when we thought we had 'room only'-rate. Had two rooms. Must admit we were a bit jealous on my friend's city-view-room when we had nothing but 'the courtyard' behind our curtains.

Oh well. Beds fine, bathroom good. Close enough to French Quarter. Liked the fact that all rooms were high floor. OK, parking is expensive, but knew that before coming.

A bit disappointed when we had to call house keeping extra, due to sickness. NO, it was not a result of too much drinking or anything. Anyway. Was briskly handed a couple of extra towels and a bottle of bathroom cleaner and told to clean up before the lady disappeared. I mean, I understand she might be afraid to catch something and I was prepared to clean up myself and all that, but I had a couple of questions for her, but she was gone before I had the chance to ask them.

Nothing exceptional, but all in all a fair hotel in a city that has its share of less inviting accomodation that 'the ordinary work force' can afford. Might considering it again if I can get a good rate.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 13, 2013
Thanks for sharing your review with us. It's always good to get the feedback even when it offers areas for us to improve. I'm glad you enjoyed the great location and comfortable room. We'll certainly follow up on the housekeeping response as even though it's not anyone's favorite mess to clean up we certainly should have handled that for you. It's never fun to be sick away from home.

Hoping you're feeling better!
Kristi Taglauer, General Manager
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TOULOUSE, France
1 review
3 of 5 stars Reviewed August 9, 2013

Outrageous price of valet parking ($28), extremely noisy in-room air conditioning that doesn't leave you any other choice than cutting it off and be too warm or be cooled but no sleep, you'd better avoid this hotel

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 13, 2013
Please accept my apologies for the interuption of the air conditioning unit. We know the value of a restful night of sleep and I am so sorry that we did not provide that for you. Thanks for bringing it to our attention so that we can continue to focus on creating a better experience for our guests. Your feedback is greatly appreciated!

Safe Travels,
Kristi Taglauer, General Manager
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Tampa, United States
1 review
3 of 5 stars Reviewed August 1, 2013

This hotel is within walking distance of the French Quarter. The sign in staff was ok. Not overly friendly, but ok. The room is clean and tidy; however the bed is hard so that impacted our rest and the satifaction of our stay.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 5, 2013
Thanks for your honest comments about the mattress comfort. I wanted to make sure that you were aware that our Garden Sleep System can be regulated for individual comfort. Every bed is equipped with a dial on each side of the bed that allows you to personalize the setting for firmness.

We know how important a good night's sleep is and I apologize that we did not accomplish that for you. I do hope that you will give us another opportunity and I look forward to serving you again soon.

Sincerely,
Kristi Taglauer, General Manager
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Memphis, United States
1 review
2 of 5 stars Reviewed July 31, 2013

Doors on rooms would not lock properly. Room service delivered cold red beans, burnt gumbo and a club sandwich so dry and bacon so burnt the birds would not eat it. Staff was friendly but did not make up for the poor quality of our stay. Pool is for kids only 3-4 feet. Cannot swim without feet scrapping bottom. Just not a place to stay a second time. Killed the romantic weekend.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 1, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were disappointed in the comfort and amenities of our property. We will keep your comments in mind as we constantly look for ways to improve our guests' experience and we hope to have another opportunity to serve you, if your travels bring you back to our area in the future.

Sincerely,
Kristi Taglauer, General Manager
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Brandon, Mississippi
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 30, 2013

We enjoyed our stay here very much and would stay here again. The room over looked the river and pool. It was family friendly and the restaurant down stairs was great. The location is very accessible to the interstate which makes it easy to get to and from the hotel from I10. There is a Trolly car right out side that can take you towards the French market to reduce the amount of walking. Also, if you have small children its an easy walking distance to river walk mall along with the IMAX and Aquarium.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 1, 2013
Thanks for spending your family vacation with us and we're so glad that it was a great one! We appreciate you sharing your thoughts about the Hilton Garden Inn French Quarter and hope that you'll come back to us soon.

Warm Regards,
Kristi Taglauer, General Manager
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Suwanee, United States
1 review
5 of 5 stars Reviewed July 29, 2013

Situated in a convenient location; easy access to the French Quarter and streetcars to the Garden District and riverside. Staff was very helpful; consierge staff recommendations were AMAZING. Currently being remodeled. Pool is small if you have kids; was amazing relaxing to sit by in the evening.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 5, 2013
We appreciate you telling us about your stay here at the Hilton Garden Inn French Quarter and it's awesome that it was such a good one. Our rooftop pool has a great view of the city from the Superdome to the French Quarter and can be very tranquil after a busy day. Top that off with some great dining suggestions from our guest service team and it makes for a great day.

Hope you visit us again soon,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in New Orleans
#67 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Number of rooms: 155
Official Description (provided by the hotel):
World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD hotel in New Orleans, Louisiana. Located in the heart of the Central Business District, steps from the French Quarter, our New Orleans hotel offers contemporary conveniences in the heart of historic New Orleans. Enjoy great onsite services such as a heated rooftop swimming pool and fitness room with panoramic views of downtown. Guests can also enjoy the options of meeting space with banquet facilities, onsite dining and New Orleans vacation packages. Guest room accommodations are located on floors 11 to 18 with convenient parking on floors 10 to the ground level. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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