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“Excellent Service and Location” 5 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #76 of 153 hotels in New Orleans
Suwanee, United States
1 review
“Excellent Service and Location”
5 of 5 stars Reviewed July 29, 2013

Situated in a convenient location; easy access to the French Quarter and streetcars to the Garden District and riverside. Staff was very helpful; consierge staff recommendations were AMAZING. Currently being remodeled. Pool is small if you have kids; was amazing relaxing to sit by in the evening.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, August 5, 2013
We appreciate you telling us about your stay here at the Hilton Garden Inn French Quarter and it's awesome that it was such a good one. Our rooftop pool has a great view of the city from the Superdome to the French Quarter and can be very tranquil after a busy day. Top that off with some great dining suggestions from our guest service team and it makes for a great day.

Hope you visit us again soon,
Kristi Taglauer, General Manager
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509 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Suwanee, Georgia, United States
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2013

The location was central to all we wanted to see and do, access by cable cars allowed us to go outside where we expected to go. The staff was amazingly friendly and helpful. The Consierge service is THE BEST. Our only regret is that we didn't have enough meal times in the days of our stay (7/22-25) to try all their recommendations.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 30, 2013
We're so glad you enjoyed our convenient location at the Hilton Garden Inn French Quarter. Even more importantly our staff was happy to hear that they made a great impression. We hope you get a chance to come back and sample some more of those restaurant suggestions!

Thank you for your review,
Kristi Taglauer, General Manager
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Haughton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2013

My wife and I have stayed at this particular property on two or three previous occasions. Each time, the stay has been above average. The staff is extremely friendly and helpful. The rooms are comfortable but I found the bed to be too "soft" for my back. The AC unit was noisy and the room never got as cool as we would've like but overall, the room was worth the price we paid.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 16, 2013
Thanks for your review of the Hilton Garden Inn French Quarter and thank you for your repeat business! Just wanted to make sure you know our Garden Sleep System is self adjustable on both sides of the bed for your individual comfort. Please be sure to let us know during your stay if you're ever having any issues as we are always happy to assist.

Looking forward to having you back with us soon,
Kristi Taglauer, General Manager
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New Orleans, United States
1 review
3 of 5 stars Reviewed July 15, 2013

Didn't ask for much while there, they fell short on what I asked for. I asked for a cab for the following morning, only to wait 6 minutes because there was no reservation. After the initial set up the night before, I went downstairs to confirm the set up and was greeted with attitude. I get outside the next morning and there's no cab. Checkout was at 11 AM and I had someone at my door at 9 AM trying to get in repeatedly, even after the Do Not Disturb sign was up. Not a bad hotel in terms of quality, but in the city of New Orleans..near Bourbon Street, I could go anywhere else and have the same, if not better quality from a competitor. I had a bell man from the Royal Sonesta offer me a cab, carry my bags, and be just genuinely nice to me and I wasn't even a guest there. I'd recommend that hotel instead. It's beautiful.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 16, 2013
I truly appreciate your feedback even though you shared opportunities for us to improve. It's important that we offer outstanding service to all guests at all times and I apologize that we did not accomplish this for you.

We will certainly use this information to improve our teams efforts. Please do give us another chance the next time you travel to New Orleans.

Warm Regards,
Kristi Taglauer, General Manager
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Clementon, United States
1 review
3 of 5 stars Reviewed July 14, 2013

The hotel was very clean and central to many of the sites in the area (i.e. Bourbon Street, Mercedes-Benz Superdome, Canal Street). You really do not need to rent a car I would suggest getting airport shuttle services as you are in walking distance to get to many of the places; and those areas that are not you can easily take the local trolley which you can gain access to by walking about 3 blocks. Also, this will save you the cost of the MANDATORY valet parking service fee ($28 plus tax per day). CAUTION: read all signs in your room so you are charged any hidden fees (i.e. $3.00 for the bottled waters available in the room, $3.00/day for access to the in-room safe, etc.) Additional suggestion would be to keep your deadbolt lock on your door as housekeeping will enter the room even when you have the "do not disturb" sign on the door handle.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 16, 2013
Thanks for letting us know you enjoyed our location and especially the cleanliness of our hotel. It's always a treat to share great comments with our team!

I apologize that if the signage for safe and bottled water caused you any confusion. Most importantly I am sorry that you were disturbed by our staff even though your do not disturb sign was posted. Thanks for sharing this so that I can address it with our folks.

Please visit us again the next time you are in New Orleans, we'd love to have the opportunity to serve you again.

Kristi Taglauer, General Manager
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San Diego, CA
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 10, 2013

Enjoyed our stay here. Staff helpful with restaurant recommendations and cable car info. Easy to walk to French Quarter and cable cars. CVS on corner was really good for water, drinks, smacks and souvenirs.
Roof-top pool was super tiny, but great for the kids to make new friends...they were in it every day!

Room Tip: Higher the better!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 11, 2013
So glad that you and your family enjoyed your time with us at the Hilton Garden Inn French Quarter! Our roof top pool is a great place to relax with kids even if it is on the small side.

Thanks for your feedback and we hope you visit again soon,

Kristi Taglauer, General Manager
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cibolo, United States
1 review
5 of 5 stars Reviewed July 8, 2013

Great hotel and location for the price. Close to the French Quarter but very quiet. Clean rooms and very attentive staff. Will definitely stay here again. Be sure to eat at Daisy Dukes restaurant. Only a block away. Excellent food!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, July 10, 2013
We are so happy to know that you enjoyed your recent visit with us at the Hilton Garden Inn French Quarter! Our team strives to provide great service and clean rooms and it's wonderful to know that we accomplished that for you.

Come back and see us soon,
Kristi Taglauer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in New Orleans
#64 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Official Description (provided by the hotel):
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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