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“Overpriced” 3 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #72 of 153 hotels in New Orleans
League City, Texas
1 review
“Overpriced”
3 of 5 stars Reviewed April 8, 2013

We stayed here because it was right next door to where our friends live..The hotel is very nice and offers all that you expect when staying at a Hilton property. However I feel with the location it is overpriced when you see there are many reputable hotels close enough to the vacinity at a cheaper rate. Even when we decided to stay an extra night (Sunday) like we often do when we go to New Orleans the price did not vary much from the weekend nights. Many of the hotel rates drop 30 to 40 percent then.It doesn't have much to offer much for their bar and has a feel of being in someones kitchen having a drink. The staff were all very friendly and accomidating..With location and price just don't think we will stay here again.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 12, 2013
Thank you for sharing your comments. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I apologize that you were unsatisfied with our prices and that you found them to be too expensive. We are actively looking for ways keep costs low and offer enhanced services for your comfort and convenience and will definitely keep your review in mind.

Hopefully the next time you are in the area, you will consider giving us another opportunity and stay with us at again.

Sincerely,
Kristi Taglauer, General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Houston
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 7, 2013

Stayed at this location Easter weekend for four nights. Great location, two blocks from the start of Bourbon Street, room was rather large in size with queen bed, quite comfortable, mostly quiet. Bathroom was pretty good; tub was a bit dirty and worn. Very friendly front desk and resaturant wait staff. Breakfast selection was very good. Parking is expensive at $28 per day. Dont expect to find street parking. Hotel charges $3 per day for use of the in-room safe...totally rediculous. Very close to the St. Charles street car line. Would probably stay again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 8, 2013
We'd love for you to come visit us again so please do! Especially once we complete our guest room renovations that are starting in June. We'll be updating the rooms with everything from new capet to furniture. So now you'll enjoy our convenient and quiet location but with newly renovated rooms.

We look forward to having you back,
Kristi Taglauer, General Manager
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Peapack, New Jersey
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 4, 2013

This hotel was a pleasant surprise. It's close to the French Quarter, only a couple of blocks from Canal Street. The rooms are very quite, clean and surprising large-we had the double queen room. The breakfast buffet(we tried once because we were leaving on an early morning tour)was good and they have plenty "to-go" items(granola bars, fruit)to take with you. The weird things- lobby is on the 11th floor and elevator card doesn't give you enough time to enter card and press floor. The pool is very small but it has a nice view. The beds were comfortable, but one sagged a little on one side and the pillows were a bit on the hard side for me(but I sleep on a down pillow, so most are hard to me ;-) ). I have never stayed at a Garden Inn before...and I would say that it's not on the same caliber of your average Hilton...but it's not bad by any stretch of the imagination. I would definitely recommend this hotel and for the price it is worth it. Side Note- I found this out when we checked in...we booked with American Express which uses a third party agency(orbitz, priceline, etc.)...when you book with these agencies you are going to be placed in a smoking room most likely(because those are the rooms that do not fill as quickly)...we were originally assigned a smoking room, but when we arrived with a child they automatically changed our room...because they had availability. When you book through Hilton's website your reservation takes priority, so check and make sure that you are getting the best price with those agencies and make sure you strongly request a non-smoking room.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 8, 2013
Thanks for the time to review your stay at our hotel. What a nice surprise to see that you were pleasantly surprised with your visit! We're so glad to hear that you enjoyed our breakfast as we have been working on improving the selections.

You do make a good suggestion in that if non-smoking is important to you to be sure to make the request on your reservation no matter how you make your reservation.

Come enjoy our great location anytime!

Happy Travels!
Kristi Taglauer, General Manager
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Fieldsboro
1 review
5 of 5 stars Reviewed April 3, 2013

Great location, easy to walk around and many things right near it. The staff (especially the breakfast wait staff) were very helpful and friendly. Was there on business, but would definitely stay there on vacation.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 4, 2013
We really want to thank for letting us know you had a great stay at the Hilton Garden Inn French Quarter. It's our goal to make sure our guests are satisfied and we're glad to know that we accomplished that for you.

Come see us for vacation!

Kristi Taglauer, General Manager
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1 review
5 of 5 stars Reviewed April 2, 2013

This is a very nice hotel with all the amenities you would expect, at a reasonable price. All staff were outstanding and friendly. Easy walking distance to French Quarter. Only issue is that they do have smoking rooms so make sure you do not get one if that's an issue for you. Also, parking seemed a little steep. Would absolutely stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 9, 2013
Thank you! We appreciate your kind words and so glad you appreciated our staff. If there's ever any special requests you might need, like smoking preferenc, always be sure to note them when you make your reservation and we'll do our very best to accomodate you.

Kristi Taglauer, General Manager
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Jacksonville, Florida
1 review
4 of 5 stars Reviewed March 31, 2013

Hotel was just two blocks away from Canal St. Only problem is the area has a strong garbage smell on the streets. The best way to get around is walking. Parking garage is expensive but was very fast in retrieving our vehicle. Security to the rooms require the room key to access the floors. The maid came real early to clean the room. We learned to put out the "Do Not Disturb" sign. The room was very large.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 4, 2013
Thanks for letting us know you had an awesome visit to the Hilton Garden Inn French Quarter. The easy walk to the French Quarter makes our hotel a great location for so many of our guests.

We hope you get the chance to visit us again soon!

Kristi Taglauer, General Manager
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Saint Louis, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2013

Assumed that the hotel room was non-smoking, however upon entry into the room, the smell of cigarette smoke was overwhelming. Very loud throughout the building - don't come here expecting a decent night's sleep (It is located within the French Quarter, so some of that is to be expected, but not all night) Very steep pricing comparatively - Room + $28 parking

Room Tip: If you are a Hilton rewards member, choose a different Hilton within New Orleans
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, March 26, 2013
Thank you for taking the time to share your feedback about our hotel. We truly take our guest's feedback to heart, especially when it comes from our Hilton Honors members.

We always appreciate hearing from our guests, including when comments help identify ways we can improve. I understand that you were disappointed regarding some issues at our hotel. As a non-smoker myself, I regret that you had to experience the smell of smoke you had during your stay. I can certainly empathize with your discomfort and sincerely apologize for this. In addition, I am so sorry that you were inconvenienced by the noise throughout our building. I thank you for bringing it up to my attention so that I can follow-up with our staff.

Again, I truly regret the inconveniences you went through and hope that you give us the opportunity to serve you again soon.
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in New Orleans
#58 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Official Description (provided by the hotel):
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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