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“Great Location - friendly staff” 5 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #70 of 153 hotels in New Orleans
Fieldsboro
1 review
“Great Location - friendly staff”
5 of 5 stars Reviewed April 3, 2013

Great location, easy to walk around and many things right near it. The staff (especially the breakfast wait staff) were very helpful and friendly. Was there on business, but would definitely stay there on vacation.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 4, 2013
We really want to thank for letting us know you had a great stay at the Hilton Garden Inn French Quarter. It's our goal to make sure our guests are satisfied and we're glad to know that we accomplished that for you.

Come see us for vacation!

Kristi Taglauer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
1 review
5 of 5 stars Reviewed April 2, 2013

This is a very nice hotel with all the amenities you would expect, at a reasonable price. All staff were outstanding and friendly. Easy walking distance to French Quarter. Only issue is that they do have smoking rooms so make sure you do not get one if that's an issue for you. Also, parking seemed a little steep. Would absolutely stay there again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 9, 2013
Thank you! We appreciate your kind words and so glad you appreciated our staff. If there's ever any special requests you might need, like smoking preferenc, always be sure to note them when you make your reservation and we'll do our very best to accomodate you.

Kristi Taglauer, General Manager
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Jacksonville, Florida
1 review
4 of 5 stars Reviewed March 31, 2013

Hotel was just two blocks away from Canal St. Only problem is the area has a strong garbage smell on the streets. The best way to get around is walking. Parking garage is expensive but was very fast in retrieving our vehicle. Security to the rooms require the room key to access the floors. The maid came real early to clean the room. We learned to put out the "Do Not Disturb" sign. The room was very large.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, April 4, 2013
Thanks for letting us know you had an awesome visit to the Hilton Garden Inn French Quarter. The easy walk to the French Quarter makes our hotel a great location for so many of our guests.

We hope you get the chance to visit us again soon!

Kristi Taglauer, General Manager
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Saint Louis, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2013

Assumed that the hotel room was non-smoking, however upon entry into the room, the smell of cigarette smoke was overwhelming. Very loud throughout the building - don't come here expecting a decent night's sleep (It is located within the French Quarter, so some of that is to be expected, but not all night) Very steep pricing comparatively - Room + $28 parking

Room Tip: If you are a Hilton rewards member, choose a different Hilton within New Orleans
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, March 26, 2013
Thank you for taking the time to share your feedback about our hotel. We truly take our guest's feedback to heart, especially when it comes from our Hilton Honors members.

We always appreciate hearing from our guests, including when comments help identify ways we can improve. I understand that you were disappointed regarding some issues at our hotel. As a non-smoker myself, I regret that you had to experience the smell of smoke you had during your stay. I can certainly empathize with your discomfort and sincerely apologize for this. In addition, I am so sorry that you were inconvenienced by the noise throughout our building. I thank you for bringing it up to my attention so that I can follow-up with our staff.

Again, I truly regret the inconveniences you went through and hope that you give us the opportunity to serve you again soon.
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Billerica, MA, United States
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 25, 2013

Very well maintained Hilton Garden Inn. Had an associate meet me for breakfast an he remarked that the hotel was so new and well put together (He was staying at the Ritz and wasn't so fond of it). I couldn't have put it any better.

I heard others say that staying on Bourbon St was a nightmare as there were people awake at all hours. This hotel is a short 5 minute walk to the Canal St end of Bourbon, it was perfect, and no noise at night.

My only complaint was no view, I was facing into a quad that was surrounded by the hotel itself. This is no big deal as all I did was sleep there.

Finally, the breakfast buffet was quite reasonable (~$15/person). The food was plentiful and there was a short order cook available to cater to my every whim :)

Room Tip: I stayed on 15th floor. I think so long as you are 14 or higher all will be well. (there is a park...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walden, Tenn
Top Contributor
156 reviews 156 reviews
59 hotel reviews
Reviews in 86 cities Reviews in 86 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 25, 2013

This hotel is located in a renovated office building. Oddly, the lobby is on the 11th floor of the hotel and guest rooms are on the next seven floors. Service is excellent in this property, although you are paying big city prices. Rooms are what you would expect for a mid-high level hotel. Valet parking is about $35 per day including all the ridiculous NOLA taxes and breakfast will run you $16 plus tip.

The hotel is just a couple of grungy blocks from Canal Street and within walking distance of the Quarter, the riverfront, and the casino. It is also close to the St. Charles Ave. streetcar.

You will pay more for a comparable hotel in the Quarter so if you are interested in walking around NOLA and want a good hotel at a high but competitive price with excellent service, you won't go wrong.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Top Contributor
121 reviews 121 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 25, 2013

Be prepared to walk. It's not in the most convenient location. The rooms are really large, I'm not sure about the bathroom layout, though. It's huge, but, there is a single sink/vanity that is really small or two people.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Business Hotel in New Orleans
#57 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Official Description (provided by the hotel):
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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