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“Great Hotel - Great Staff - Good Location” 5 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #65 of 152 hotels in New Orleans
Michigan Center, Michigan
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
“Great Hotel - Great Staff - Good Location”
5 of 5 stars Reviewed January 23, 2013

My husband and I stayed here for 4 nights including New Years eve. The hotel is located a few blocks from the French Quarter ... an easy walk. The location is good because it is situated close to the business district ... you can walk to Mother's Restaurant (see reviews). The staff are just great. They are helpful, friendly and they made great recommendations, e.g. the best place to see the fireworks on New Years eve, etc. The rooms a big and clean. We would definitely stay here again.

Room Tip: We stayed on the 15th floor and the room was huge - king bed, etc.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, February 3, 2013
Awesome!! We love to here when our guests enjoy all the great things New Orleans has to offer AND have a great stay at the hotel. Our team strives to give personal and friendly service and I am glad we accomplished that for you.

Keep traveling and be sure to come back to us,
Kristi Taglauer, General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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england
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 23, 2013

This hotel is within walking distance of all the main attractions in New Orleans in a quiet area. We found the staff to be very friendly and they gave us a few tips on where to go. We stayed in room 1407 and my only gripe was that it was a bit dark with only lamps to light the room - if we opened the curtains there was another room right opposite. That said we hardly spent any time in the room as New Orleans is such a great place!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 25, 2013
So glad we have another fan of the Crescent City! It was also great to see that you enjoyed the convenient location of the Hilton Garden Inn French Quarter. Top it all off with friendly service and you have a great stay.

We hope you're in New Orleans again soon,
Kristi Taglauer, General Manager
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Bayport, Minnesota
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 21, 2013

The hotel was a good location to Bourbon St, 3 blocks away. Walking distance to the waterfront, Harrahs and superdome. When we drove into the parking garage, we had to wait for a bellhop to come get our bags and so we were holding up traffic that wanted to come in and park. It was only 1 lane in. Check in was fast, on the 11th floor. The front desk was very helpful in giving us directions to anywhere we wanted to go. We had free wi-fi in the room but it costs $3.00 a day to use the safe in the room. We had a free breakfast everyday. We overlooked construction out the back but it didn't matter because the windows were always fogged up. If we wanted to see anything I had to take a towel and wipe down the windows. Our room was right off the elevators and it sounded like we were in the flight path of the airport. Being the rooms don't start til the 12th floor the 4 elevators were going constantly. But would stay here again.

Room Tip: Stay away from rooms by the elevators
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 22, 2013
Thanks for your comments and we certainly do hope you visit us again the next time you're in New Orleans! So sorry about the elevator noise disturbing your stay but if you'll note that request on your future reservations we'll make sure we get you a quiet room. Location is key especially in a city where you do alot of walking and we're glad our address worked out well for you.

Kristi Taglauer, General Manager
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Franklin, Tennessee
Top Contributor
1,106 reviews 1,106 reviews
99 hotel reviews
Reviews in 221 cities Reviews in 221 cities
357 helpful votes 357 helpful votes
4 of 5 stars Reviewed January 20, 2013

Arrived late and needed to eat without running around in the rain late at night and trying to grab my car out of valet. They made me a great rotisserie chicken sandwich and sent it right up. It was really good..
The service was nice and the valet guys were cordial.. Will stay again because of location and cost

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 22, 2013
So much easier to "eat in" when there's inclement weather and we're glad we hit a home run for you with the chicken rotisserie sandwich.

We look forward to your next visit,
Kristi Taglauer, General Manager
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Brisbane, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 17, 2013

At the time of my stay they were upgrading the front desk (which is on the 10th floor??). I was greeted as soon as I approached the desk by the friendly staff and my check in was quick and hassle free. My only gripe was that they did not ask if I wanted a non-smoking room or not. I was put into a smoking room, which to a non-smoker is quite overwhelming. Everything reeked of cigarette's. I probably could have moved, but decided to stick it out instead of having to move my gear to another room. The room had a small fridge, microwave and coffee making facilities. However, a kettle would have been great to be able to make a cup of tea. The bed had a dial to be able to choose what comfort setting you wanted (soft or hard) which was quite nice. Also had an armchair and footstool which I made use of when relaxing in my room. There are also laundry facilities in the hotel which at the end of my trip came in VERY handy. Its so nice to wear fresh laundered clothes. All in all, comfortable room, great position and friendly staff.

Room Tip: Airconditioning is adjustable. Washing machines and dryers take quarters. Ask for your preference...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 22, 2013
It was so nice to see that you enjoyed all the amenities the Hilton Garden Inn French Quarter has to offer like a guest laundry, refrigerator, microwave and adjustable mattress. I am so sorry that we were not more attentive to your non-smoking preference but do know we are always happy to assist with a speedy room change.

Hope you stop in again,
Kristi Taglauer, General Manager
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

nice hotel located within walking distance of french Q , garden n biz district. plain quiet hotel with a pleasant and helpful staff. even with bowl game down the road it seemed like i had the place to my self. rooftop pool was all mine same for gym.will be back here again because of location on a quiet street that is just a short walk from all the action. i would not eat here . had first breakfast here , and did not like anything about it except server. my mistake, nola has tons of great places to eat , and i eat at the hotel.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 16, 2013
Thanks for sharing your comments. I'm glad our location worked out so well for you! You are right, there are tons of "eating" opportunities in New Orleans but our team wants to make sure we do breakfast well. We're open to any suggestions you might have.

We invite you to come back soon and often!

Kristi Taglauer, General Manager
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Austin
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

Given the location of this hotel, 2-3 blocks from the French Quarter, in the CBD, it was a very good value for the price. It is in an older, refurbished building, so probably not a surprise that many of the rooms have only interior views - boo. It was a bit offputting that although our reservation clearly was for 2 beds, we were checked into a King room, (with a view). We were pretty quickly moved to a 2-Queen room, but it was an interior room with no view. Mixed review on friendliness of staff - desk clerks were very friendly and helpful (one even "comped" us some bottled water - many hotels provide that for free, of course), and our breakfast waitress was very friendly, the bellman was less so, and the chef was downright surly (typical for New Orleans, unfortunately). What is with the HOT, HEAVY duvets all hotels seem to use these days? I am cynical about whether they are really laudered between guests (eww), and the main problem is that you are continuously throwing them off and pulling them back all night. Please, please - can we go back to lightweight blankets???

Room Tip: Ask for exterior (view) room
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 16, 2013
I really appreciate you taking the time to share your experiences with us. We'll use your feedback to improve because we want our entire team to give you great service not just a mixed bag! I did want to let you know that if our duvets are too heavy for you please let us know during your stay as we do have lighter blankets available at the hotel that we can swap out for you.

Hopefully you'll be visiting New Orleans again soon and will give us another opportunity, you won't be disappointed.

Warm Regards,
Kristi Taglauer, General Manager
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton
Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Business Hotel in New Orleans
#57 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Official Description (provided by the hotel):
Our hotel is excited to announce we will begin a guestroom only revitalization project in June 2013. The hotel and all public areas will be unaffected and available for your continued enjoyment during this time. ... more   less 
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