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“Close to everything and rooms service timely” 4 of 5 stars
Review of Hilton Garden Inn New Orleans French Quarter/CBD

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Hilton Garden Inn New Orleans French Quarter/CBD
3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #75 of 154 Hotels in New Orleans
Franklin, Tennessee
Top Contributor
1,275 reviews 1,275 reviews
124 hotel reviews
Reviews in 248 cities Reviews in 248 cities
444 helpful votes 444 helpful votes
“Close to everything and rooms service timely”
4 of 5 stars Reviewed January 20, 2013

Arrived late and needed to eat without running around in the rain late at night and trying to grab my car out of valet. They made me a great rotisserie chicken sandwich and sent it right up. It was really good..
The service was nice and the valet guys were cordial.. Will stay again because of location and cost

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 22, 2013
So much easier to "eat in" when there's inclement weather and we're glad we hit a home run for you with the chicken rotisserie sandwich.

We look forward to your next visit,
Kristi Taglauer, General Manager
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Brisbane, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 17, 2013

At the time of my stay they were upgrading the front desk (which is on the 10th floor??). I was greeted as soon as I approached the desk by the friendly staff and my check in was quick and hassle free. My only gripe was that they did not ask if I wanted a non-smoking room or not. I was put into a smoking room, which to a non-smoker is quite overwhelming. Everything reeked of cigarette's. I probably could have moved, but decided to stick it out instead of having to move my gear to another room. The room had a small fridge, microwave and coffee making facilities. However, a kettle would have been great to be able to make a cup of tea. The bed had a dial to be able to choose what comfort setting you wanted (soft or hard) which was quite nice. Also had an armchair and footstool which I made use of when relaxing in my room. There are also laundry facilities in the hotel which at the end of my trip came in VERY handy. Its so nice to wear fresh laundered clothes. All in all, comfortable room, great position and friendly staff.

Room Tip: Airconditioning is adjustable. Washing machines and dryers take quarters. Ask for your preference...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 22, 2013
It was so nice to see that you enjoyed all the amenities the Hilton Garden Inn French Quarter has to offer like a guest laundry, refrigerator, microwave and adjustable mattress. I am so sorry that we were not more attentive to your non-smoking preference but do know we are always happy to assist with a speedy room change.

Hope you stop in again,
Kristi Taglauer, General Manager
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

nice hotel located within walking distance of french Q , garden n biz district. plain quiet hotel with a pleasant and helpful staff. even with bowl game down the road it seemed like i had the place to my self. rooftop pool was all mine same for gym.will be back here again because of location on a quiet street that is just a short walk from all the action. i would not eat here . had first breakfast here , and did not like anything about it except server. my mistake, nola has tons of great places to eat , and i eat at the hotel.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 16, 2013
Thanks for sharing your comments. I'm glad our location worked out so well for you! You are right, there are tons of "eating" opportunities in New Orleans but our team wants to make sure we do breakfast well. We're open to any suggestions you might have.

We invite you to come back soon and often!

Kristi Taglauer, General Manager
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Austin
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

Given the location of this hotel, 2-3 blocks from the French Quarter, in the CBD, it was a very good value for the price. It is in an older, refurbished building, so probably not a surprise that many of the rooms have only interior views - boo. It was a bit offputting that although our reservation clearly was for 2 beds, we were checked into a King room, (with a view). We were pretty quickly moved to a 2-Queen room, but it was an interior room with no view. Mixed review on friendliness of staff - desk clerks were very friendly and helpful (one even "comped" us some bottled water - many hotels provide that for free, of course), and our breakfast waitress was very friendly, the bellman was less so, and the chef was downright surly (typical for New Orleans, unfortunately). What is with the HOT, HEAVY duvets all hotels seem to use these days? I am cynical about whether they are really laudered between guests (eww), and the main problem is that you are continuously throwing them off and pulling them back all night. Please, please - can we go back to lightweight blankets???

Room Tip: Ask for exterior (view) room
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, January 16, 2013
I really appreciate you taking the time to share your experiences with us. We'll use your feedback to improve because we want our entire team to give you great service not just a mixed bag! I did want to let you know that if our duvets are too heavy for you please let us know during your stay as we do have lighter blankets available at the hotel that we can swap out for you.

Hopefully you'll be visiting New Orleans again soon and will give us another opportunity, you won't be disappointed.

Warm Regards,
Kristi Taglauer, General Manager
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limerick
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2012

stayed in the hilton for 16 nights over christmas , had a good time here , the staff couldent do anymore to make our stay more pleasent , the room was quite big ,spotless clean. bed was very comfy . hotel was near the french quarter could walk there easy , we did every time , would recommend this hotel for a stress free stay , big plus got free breakfast for beening a hilton honours member , breakfast was very good , wish i was still there dolores brazil .

Room Tip: ask for a room with a view ,
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, December 31, 2012
Stress free is the best way to spend your vacation especially in a city nicknamed the "Big Easy". As always, easy access to area attractions and a great staff make for a successful stay.

So glad you enjoyed your stay,
Kristi Taglauer, General Manager
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Texas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2012 via mobile

Really enjoyed the stay in New Orleans mainly because of the wonderful hotel. Conveniently located just blocks from Bourbon St, French Quarter and all local attractions, this was (by far) the best place to stay. Friendly staff and clean, spacious rooms make this the best place to stay. Highly recommend this location!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, December 31, 2012
Great location and clean rooms can't be beat! We're so glad you discovered us and thanks for posting your wonderful comments.

Come stay with us again soon,
Kristi Taglauer, General Manager
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New York City, New York
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 17, 2012

Fabulous. My friend and I stayed here for 4 nights, off season in December. The price was about $100/night. Can't beat it. Location? Fabulous. About one or two blocks away from the French Quarter. The hotel seems is hidden in the high floors of an office building. Reception is on 11th floor. Very safe. The concierge, King, was incredible. He mapped out our entire vacation for us. Places for breakfast, lunch, and dinner, art galleries, jazz shows, etc. Room was clean. Great flat screen TV with all channels. Room service. Reception even had a cute bar with a full fireplace for relaxing. Breakfast wasn't included in our package, but it wasn't necessary. There are places everywhere to eat. HIGHLY recommended!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review, December 26, 2012
Thanks so much! We appreciate you sharing your great experience at the Hilton Garden Inn French Quarter. We know location and security are two top concerns for travelers today and I'm glad we checked off those boxes for you. I'll be sure to share the kudos with King, who is simply a wealth of information.

Safe travels to you,
Kristi Taglauer, General Manager
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in New Orleans
#56 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
Number of rooms: 155
Official Description (provided by the hotel):
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

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