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Hilton Garden Inn New Orleans French Quarter/CBD: Traveler Reviews

3.0 of 5
821 Gravier Street, New Orleans, LA 70112 (Central Business District)
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Hilton Garden Inn New Orleans French Quarter/CBD
Ranked #59 of 150 hotels in New Orleans
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294 reviews from our community

Traveler rating
    99
    129
    50
    6
    10
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Families
44
 
Couples
95
 
Solo
29
 
Business
62
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Good but not great”
3 of 5 stars Reviewed November 6, 2012

Hit and miss is the best way to explain this hotel. The lounge staff was great and on their game. The front desk staff while pleasant, didn't compare to the others. My only issue was the AC that was brought to their attention more than once. Thankfully it was not hot in New Orleans otherwise I would have needed a different room. As a Diamond Hilton member and all rates being equal this hotel is not the first I would recommend in the area. The rate should be $30 less a night for it to be of equal value to other Hilton properties in the area.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LeakyWader about Hilton Garden Inn New Orleans French Quarter/CBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review
November 8, 2012
And we want to be great! So I appreciate you letting us know about the air conditioning issue to give us the opportunity to re-visit this with our maintenance team. Do know that as a Hilton Honors Diamond member we sincerely appreciate your business and want to make sure we take good care of you. I apologize that we did not accomplish that for you.

Please visit us again soon and be sure to reach out to me should you need any assistance with your travel arrangements.

Warm Regards,
Kristi Taglauer, General Manager
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Chattanooga
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Good location, nice rooms.”
4 of 5 stars Reviewed October 31, 2012

This hotel is in the CBD, across Canal from the Quarter. Perfect. It starts on the 11th floor where the check in is located and also a small restaurant and bar.

The rooms are comfortable and modern. From this location it is a five minute walk to Bourbon, ten to Harrah's. And since it is away from the Quarter and up high, it is quiet. It is in the middle of the block in the business district so there are not many restaurants nearby, but plenty within three blocks.

Room Tip: Ask for a room with a view--our room had none.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask teak51 about Hilton Garden Inn New Orleans French Quarter/CBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review
November 2, 2012
Once again, the time honored "location, location, location" seems to foot the ball. We thank you for letting us know the Hilton Garden Inn French Quarter worked out so well for you! Of course being able to come back from your day's travel to a quiet respite is a big plus too.

We hope you visit our grand city again soon.

Kristi Taglauer, General Manager
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Boca Raton, FL
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
“Location and quality. Loved It.”
4 of 5 stars Reviewed October 25, 2012

Pros: Location is very close to the French Quarter. Rooms are huge, beds are super comfy, microwave and small frig in every room Wonderful views. Rooftop pool is a great place to get pictures of the city. Breakfast was surprisingly good. Staff were very friendly and helpful. Had a mini laundromat right on the floor we were on, which was very convenient.

Cons: The Valet parking....expensive and I never like to valet park. But, in New Orleans, you have to valet park, no matter where you stay.

Room Tip: Ask for a room on one of the higher floors for a great view
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 6 more reviews by OrangeJuice07 for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review
October 29, 2012
We certainly appreciate you taking the time to post your comments about your great stay at the Hilton Garden Inn French Quarter! Our rooftop pool has a great view and it makes for a great photo op.

Hope you're in the neighborhood again soon,
Kristi Taglauer, General Manager
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Tennessee
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Excellent place to stay especially for more than one day”
5 of 5 stars Reviewed October 14, 2012

We are presently at the HGI. The personal have been friendly and helpful. King, the bellman, went out of his way to give us good advice and money saving tips. The rooms are clean and comfy. The hotel has guest self laundry facilities that are economical (detergent purchased in lobby, also cheap). each room has a frig. and microwave plus coffee machine. Parking at the hotel is expensive and valet only, but we found a cheaper self parking garage just around the corner on Carondelet. New Orleans has many hotels but you probably won't find better accommodations at this price.

Room Tip: Fourteenth floor has nice cue, but floors above may be even nicer. Pool area is nice too, I think no...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by TennesseeFlorence for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review
October 16, 2012
Thanks for letting us know how well all the services the Hilton Garden Inn French Quarter has to offer worked out for your extended stay! We know convenience is crucial when you're on the go in New Orleans. Our bellmen are a wealth of information and King is a prime example. We appreciate your recommendation.

Sincerely,
Kristi Taglauer, General Manager
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Chicago
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Hotel, Great Location, Great Staff”
5 of 5 stars Reviewed October 9, 2012

When our group arrived, the staff at the front desk was friendly. Some of the rooms were ready which is nice, especially when you arrive before the actual check in time. We made the switch to this hotel two years just to try something new. As close as you are to everything without being in the Quarter, this place is a winner. The security is great too. You must have a room key to access the elevators to get on to the room floors, otherwise you can only get to the reception floor. And there is a pool, yes it is small but it is outside on the 18th floor with a nice view!

We have been to NOLA five times so we know are way around, but if you are new to New Orleans, talk to King (bell hop) he will point you in the right direction are far as music venues and restaurants, especially the local places.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by yoman68 for New Orleans
Ask yoman68 about Hilton Garden Inn New Orleans French Quarter/CBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review
October 12, 2012
It's great to hear that as a veteran traveler, and one that frequents New Orleans, you enjoyed so many things about the Hilton Garden Inn French Quarter. Convenient location in a secure environment are top concerns for travelers today. I appreciate the kudos to our staff and especially King. It's our job to make sure you have an awesome visit and it's fabulous to hear that you did.

We're looking forward to your next visit,
Kristi Taglauer, General Manager
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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel
Hilton Garden Inn New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton
Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in New Orleans
#40 Business Hotels in New Orleans
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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