We were lucky enough to stay in the Best Western Plus in Tupelo and so were very excited at spending our last 4 days of our trip in another hotel of the same chain. When we arrived we were told to park the car outside and wait for the valet to park it for us, which we did. We entered the lobby to check in (struggling with all our cases and bags that the valet had told us to remove from car) and was met by a very abrupt young woman (not at all like the lovely friendly people we had been encountering throughout the rest of our trip) who told us that we would have to give her a credit card for incidentals and that the cost of parking would be $25.00 per day plus tax so $28.00 per day and that there is a safe in the room which we would be charged $1.00 a day whether we use it or not. My husband questioned this saying that this cost should surely be within the room rate, as they wouldn't sell a room and then tell the guest there is a sink in the room that you will be charged for whether you use it or not. He said if we had asked for provision of a safe we would expect to pay extra but if it was already part of the room why should it incur added cost. The assistant just raised her eyebrows and repeated her spiel, giving us our key and pointing us to the lift.
We made our way up to the room and when we got inside it was very dark so my husband pulled back the curtains only to find there was no window, just a mirror.
Our booking said we were booked into a king room but we had 2 doubles, the air conditioning came on every 10 minutes or so and each time it started up it sounded as though someone was rattling at the door so we were constantly waking, My poor husband had to go downstairs every morning to find out what the weather was doing so that we would know how to dress for the day.
The toilet blocked on the first day and was pumping back sewage. We went to complain about this and the lack of window but were told the toilet would be fixed and we had to stay in this room.
On our return from a day out we asked the receptionist if the toilet had been sorted and she said, "I don't know have you checked?" We went to check and it had kind of but we had to hold down the lever every time we flushed from then on.
The complimentary breakfast on offer looked to be ok, but there were never enough tables and chairs to accomodate the guests regardless of what time we went for it and food items were not replenished, I saw a woman take 4 bananas and when I asked if there were any more I was told no so it was a bit hit and miss if you got what you wanted for breakfast or were able to sit down to eat it
On departure we were asked if we had enjoyed our stay and when mentioning all the above the receptionist just said,"Oh you got one of those rooms huh?
Outside the hotel the paving slabs are extremely uneven and there are large holes in the ground with no warning signs.
I would not recommend this hotel if you have a choice.
- Official Description (provided by the hotel):
- The historic St. Christopher Hotel is located in the heart of New Orleans and just 50 steps away from the world famous French Quarter. We are within walking to distance to the New Orleans Business District and all that New Orleans has to offer. The St. Christopher is a boutique style hotel with magnificent old New Orleans architecture. Guestroom design is warm with a classic feel featuring original New Orleans artwork, brick exposed walls and newly upgraded amenities including mini refrigerators and flat screen televisions. Select guestrooms offer a Jacuzzi tub. The hotel offers a complimentary deluxe continental breakfast which includes delicious pastries, fresh fruits and cheeses, as well as hot pancakes. Hotel guests also receive free WiFi and free local phone calls. ... more less
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- Also Known As:
- Best Western New Orleans
- New Orleans Best Western