We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wouldn't Stay here again” 2 of 5 stars
Review of Staybridge Suites New Orleans

Save Saved
You added Staybridge Suites New Orleans to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Staybridge Suites New Orleans
3.0 of 5 Hotel   |   501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #55 of 153 hotels in New Orleans
Houston
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Wouldn't Stay here again”
2 of 5 stars Reviewed January 9, 2013

I consider myself easygoing but I found I had to keep asking to speak to kitchen staff almost every morning throughout my stay here to ask for common things like egg, yogurt and even cutlery.
Only one waffle machine was available for a hotel that size meaning long waiting time(about 30mins) to make one waffle.
Rooms were ok but floor carpet was dirty and stained 'Light cleaning consited of simple change of toilleteries and emptying trash cans. I had to ask for proper cleaning on the 5th day.

It is only logical that a family staying in a 2 bed suite would need some cleaning more than once a week!!

I have stayed in many hotels including other Staybridge suites in other cities and this hotel is just a bad experience as far as I am conncerned.

It almost ruined our Chrismas break. 'had to check out earlier because we had had enough.

Staff were generally friendly and helpful hence the 2 points but the kitchen staff for breakfast did not have a handle on things at all and would give excuses such as it suddenly became busy just now and around 7.00 am we were able to cope better. 'would you believe that?

I'm not sure I will be willing to try Staybridge hotels in cities I have not been to after this experience.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites New Orleans, responded to this review, January 21, 2013
Dear CarolBHouston,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to New Orleans, LA.

Sincerely,

Orlando A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

379 people have reviewed this hotel

Traveler rating
    173
    129
    38
    18
    21
See reviews for
77
99
23
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Gainesville, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 4, 2013

Hotel exceeded our expectations. Nice friendly staff, pleasant and spacious room and good service. There was a well equipped kitchenette with a stove and microwave. A morning healthy breakfast buffet was good, though they did run out of food towards the end. A nice surprise was a complimentary happy hour snack early evening (only from Tuesdays to Thursdays), which was almost a full meal. Parking was steep - just over 30$, but we could keep our car a few hours after check-out, so as to do more sightseeing in the French quarter. The location is great - within walking distance to French quarter and the port.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNIONTOWN, OH
Top Contributor
99 reviews 99 reviews
64 hotel reviews
Reviews in 64 cities Reviews in 64 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 16, 2012

We stayed 1 night prior to leaving on a cruise. The hotel room was rather large and had a full kitchen. The room and furnishings were clean and modern. I used points to book this room which was a good deal. The hotel offers free internet and breakfast. There is a parking lot directly across the street from the hotel but there is a charge. We took a taxi to the cruise port in the morning - we offered the driver $10 and he accepted althought the standard rate is a little more for 2 people. I think it was $7 per person. We walked to the French Quarter from the hotel. The casino is only a block away. We took the shuttle at the airport for $20 a person to the hotel. A taxi ride is approximately $38 from the airport to the hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 8, 2012

Hotel offers excellent service. Staff at check-in polite and friendly, rooms are spacious and clean. We were quite surprise that there was no noise from adjoining rooms. Our suite had a kitchenette with fridge, microwave and dishwasher and a small dining area. Found internet connection slow to logon, but overall good quality. TV selection excellent. Complimentary breakfast good, however staff appeared to be less than enthusiastic to serve or clean up. Evening cocktail hour offered beer and wine and appetizers, however once again staff appeared to be less than enthusiastic to serve or even open up the white or red wine. This is based on our three day stay with the hotel. The lady who looked after the concierge service was a true delight - who went above and beyond her duties. In the morning, she went around to the guests in the breakfast area and lounge area to see if she could help guests in planning their stay in New Orleans (She definitely should be award the employee of the week, month and year award - a true ambassador for the hotel.) Hotel is located about a block and a half from Canal Street, with easy access to French Quarter. Mothers restaurant across the street is always good for lunch or dinner.
Drawback would be no complimentary shuttle to airport or cruise ships. A great hotel to stay at, would stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 4, 2012 via mobile

I'm a first time visitor to NOLA and wondered about the hotels there. The Staybridge was selected by the trip leader of our group and it turned out to be a very good decision. I'll tell you, I could not find one thing to complain about at the Staybridge.

Everything from the moment we arrived there made me feel welcome. The staff at the front desk throught our four night stay was great. The staff members in the dining room were very helpful and kept the food coming. They made sure the tables and the entire dining area was kept clean for us guest.

The one thing I regret was forgetting to leave a tip in the room for the young lady who kept our room nice and clean. She also deserves kudos for her job.

As you see, I really enjoyed my stay there and definately would stay there again. The Staybridge New Orleans gets a "100+" from me! Great location within walking distance to everything.

Staybridge Hotel, I'll see you again on my next visit to the "Big Easy"!
H. Thompson

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
San Antonio, Texas, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2012

Prepay and save! This is a great hotel! If you know for sure your travel dates you can prepay for your stay and save a bunch of money.

We only stayed for two nights, but it is definitely set up for longer stays. Our room had a kitchen, spacious living area and two double beds.

1. The beds, bedding, room temperature, water pressure, etc. were all excellent.

2. Parking was competitively priced (as compared to lot prices) and is covered/gated.

3. Complimentary breakfast was good, but best if you get there closer to open.

Oh, and the location is perfect, walking distance to both the Convention Center and the French Quarter!

I will stay here again when visiting New Orleans!

Room Tip: The elevators (2) were very responsive, so high/low floor decision was not an issue. Closer to the e...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salmon Arm
Top Contributor
121 reviews 121 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 26, 2012

This compact little home away from home, with its small kitchen and welcoming common room downstairs, is just right if you are spending three or four days in The Big Easy. Just off Canal Street, it is far enough from the craziness of the French Quarter to serve as a refuge while being central enough for easy access to all of this great city -- Magazine Street, the up-and-coming Warehouse District, River Walk, Marigny and Frenchmen, and Uptown. And great places you might not otherwise visit, like the Wine Institute of New Orleans (WINO) with its dozens of wines for the tasting, are just around the corner. While you give up the charm and personal touches of the B&Bs where we normally stay (i.e. Royal Street Courtyard), Staybridge happily accepts dogs (with a small deposit) and does its best to remain friendly and welcoming, providing appies and wine some evenings and always available coffee in the common room. Not everything is perfect -- the morning breakfasts are pretty motel chain predictable, and (pet peeve notice) it irks me that they use environmentally unfriendly Styrofoam plates and plastic cutlery and glasses. Come on, folks; how much does a dishwasher cost. Nice place I would definitely stay at again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Staybridge Suites New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites New Orleans

Address: 501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in New Orleans
#47 Family Hotel in New Orleans
#71 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites New Orleans 3*
Official Description (provided by the hotel):
Dear Valued Guest, Welcome to the New Orleans Staybridge Suites, where we're more than just your typical New Orleans Hotel! The goal of our team is to make you feel like you're staying with family while in New Orleans. Whether you're here for business or pleasure, your comfort is our top priority. So, get comfortable in one of our spacious studio, one or two bedroom suites! Then, come and join our family for our complimentary, full American breakfast buffet, featuring both hot and cold items. We also invite you to take advantage of our laundry facilities, fitness center, wifi internet access and 24 hour business center, all offered at no additional cost. At the end of your day, join our family for our famous Sundowner Reception. Our reception, which is offered to all our guests Tuesday through Thursday on a complimentary basis, includes beer, wine, soft drinks and a light meal. Due to our perfect location, the New Orleans Staybridge Suites is considered to be both a French Quarter Hotel as well as a Downtown New Orleans Hotel. No need to rent a car while here because our upscale, all suites hotel is located across the street from Harrah's Casino, blocks from the French Quarter and within walking distance to many restaurants and attractions, including Riverwalk, Convention Center and the Superdome, home to the New Orleans Saints. So sit back, relax and enjoy all the comforts of home!Sincerely,Your New Orleans Staybridge Suites Family ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Travelocity, Tingo, Hotels.com, BookingOdigeoWL, Priceline, Agoda, Otel and Venere so you can book your Staybridge Suites New Orleans reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites New Orleans Hotel New Orleans
New Orleans Staybridge Suites

Owners: What's your side of the story?

If you own or manage Staybridge Suites New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.