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“a big surprise” 5 of 5 stars
Review of Staybridge Suites New Orleans

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Staybridge Suites New Orleans
3.0 of 5 Hotel   |   501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130   |  
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Ranked #54 of 153 hotels in New Orleans
Newark, Delaware
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“a big surprise”
5 of 5 stars Reviewed October 12, 2012

It is a peak time (35000 people came to NO for professional meeting and most hotels around convention center were sold). I was really surprised how good quality this hotel is. Rate was $254 per night plus tax for huge 2 bedroom 2 bath suite with nice living room, working area and small kitchen. Hot breakfast is good and comparable to Embassy suites. Free and really fast WiFi internet, very good room service. Nice manager reception (free wine and appetizers) during working day. Quality of bed is really good and comparable to Hilton on River walk.
Very recommend if you want to have nice quite stay in the center of New Orleans and close to everything.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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376 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Madison, WI
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 3, 2012

I wonder if I stayed at the same hotel as the one star reviewer? TThis hotel was one of the conference hotels, and I chose it because it was one of the most reasonably priced and only 0.5 mi from the Convention Center. The rooms are spacious because they are suites. I had a full kitchen, office area, living room area and bed area. My plane was late, late, late, but the gals checked me in with a smile. I asked for an upper level room to be away from the street noise, but no go. On the second floor actually facing the street. But, it was because the hotel was booked up for the conference. The street noise is loud but luckily I travel with ear plugs. The room price includes a hot breakfast. And Tu-Th they have a very nice happy hour. Unlimited glasses of wine or beer, with snacks and light supper type food. They actually grilled the burgers on a Weber grill the night I was there. So you only have to pay for your low country/cajun lunch. I found the entire staff friendly always with a smile and pleasant conversation. Another guest commented about the "nasty pool". While I was there, it was clean and I swam laps in my "personal pool" each of three days. Yeah, it is small, so I had to swim 50 lengths to get a good workout, but since I was the only one there, who cares. The only downside was that most of the surfaces in the kitchen felt a little sticky to the touch. I wonder if it is the effect of the humidity on the budget cabinet finish. If you are on the lower floors you cannot use the stairs, because you get locked in. Overall, I would stay here again.

Room Tip: Ask for a room on the upper floors and facing the court yard/pool. They are quieter.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Georgia
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 1, 2012

During our recent trip to New Orleans, we had the pleasure of staying at the Staybridge Suites, 501 Tchoupitoulas St. New Orleans, LA. We were there from Thursday-Monday, 9/20-24/2011. Even though this is an extended stay location, I can see why someone would want to make this place a home. It is such a warm and welcoming environment.

The complimentary Hot Breakfast Buffet is one to be appreciated. It’s offered Monday-Friday (6:30a-9:30a); Saturday and Sunday (7:30a-10:30a) - with plenty of food to choose from to start your day off.

There is a Social Evening Reception (complimentary and hosted by the Staybridge Suites’ team, Tuesday-Thursday 5:30p-7:30p). While there we did have to utilize their business center as well (this too was include in our stay). The business center is a 24/7 operation. Also, this location has on site: A Laundry Room, Den, and A Pantry Convenience Store.

Housekeeping Services: By this being an extended stay location, we knew to request the use of these services. So we managed to get “full service” in the area of housekeeping needs during our entire stay. Otherwise the way it works is: “Light Touch” Service is provided daily, Monday-Friday; “Full Service” is provided weekly; and Weekend housekeeping services is provided on a requested basis only.

The location of the “suites” is directly across the streets from “Mother’s Restaurant; a block down from the Casino; and a block or two from where we’d pick up the trolley. Using the trolley, we’d get an all day ride ticket at a cost of $3.00. But now, if you’ve 65 and older it would only cost $0.40 a ride. I might add, the location of the hotel is in walking distance of the Ernest Moral Convention Center as well. So we were able to get our exercise in while we walked; although, there is also a fitness room on site at the suites. Their other recreational features included: Sport Court, Swimming Pool and BBQ Pavilion (opened daily 8am-10pm).

I’d like to send out a special “Thank You” to the staff who made our stay more pleasant than imagined: Again , thanks: Mark , Ronnell and Crystal. What a great team of people working at this location. Oh yea, I don’t want to forget to say thanks to: “Sabrina” from housekeeping, I remember leaving behind something very personal to me. Once I called back to the hotel (even though the one who cleaned the room was off) it was Sabrina who back tracked to locate my item. Thanks again each and every one of you for making our stay here most pleasant. I loved it so much I requested to receive one of those “hotel reward cards.” You know the one where you earn points for staying at their location. This was our first time staying there but it will not be our last. The next time we travel, I'm definitely going to look for a Staybridge Suites location.

The four of us was in New Orleans to attend the AARP convention - that too was off the chain. And next year the convention will be in Atlanta - I certainly not going to miss that either.

Room Tip: The tip I can give for choosing "a good room" is: Don't stay anywhere but at the Stay...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2012

A two night experience that convinced us that New Orleans is not worth our spending another dime there---EVER! Although the reservations were paid for in advance, they still insisted on scanning our card for "incidentals" and charged us after we left for two nights at full price. That would help to explain why they refused to give us a bill upon check-out after charging our card over $500 more. For the entire stay, we NEVER had a key to our room and was inconvenienced to have to wait for someone to let us in every time we left the room. Not ONCE was there enough food for any breakfast to be had. And the nasty swimming pool (the size of a small private pool) as they call it was off limits because we didn't have a key. The building itself is nice because it's only 7 years old, but no security in the $26 per day parking lot across the street allows the drunks and homeless to wonder about freely without any resistance. The location is good for the money, but a one night stay beforehand at Holiday Inn Express was more convenient and has more amenities. When asking about a key for the room, we were mislead and lied to repeatedly. Something they fail to tell you until they have scanned your card is check-out is 11AM, but check-in isn't until 4PM---if you're lucky.

Room Tip: Room 900 was nice---if you can get a key for the lock.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites New Orleans, responded to this review, September 24, 2012
Dear Jennie M,

Thank you for choosing our hotel to stay with. I am deeply sorry you received service that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 18, 2012

This hotel is in a great location for the casino, aquarium, IMAX, or insectarium. It is in the warehouse district and an EASY walk to all of the aforementioned places.

The hot breakfast was really pretty good both days we stayed there. The room was pretty clean and was a good size. My only complaint in that department is that unlike at the Embassy Suites, the bathroom is inside the room with the master. We wanted a suite because we were travelling with our daughter. So, it would have been nice to have the restroom outside the master for her to use whenever she got up in the middle of the night.

If I were a business traveler, the lack of speedy and dependable wireless would be a deal breaker. It was atrocious how slow and flakey it was.

Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 4, 2012

Staybridge Suites has a very underrated location. You're just across the street from Piazza d'Italia and Mother's Restaurant, a block from the casino, and roughly three blocks from the French Quarter. Be sure to park in the PUBLIC lot next door--parking there is $29, while Staybridge charges you $30.

The good: The room was very spacious and I couldn't hear any neighbors. The location was far enough from the riff-raff that there were no issues related to that either. The staff is very friendly and accommodating, while the continental breakfast is delicious.

The bad: When I arrived we went through four room keys before they gave up and assigned me to a different room. The refrigerator made a loud churning noise until I gave it a firm slap on the side. I also couldn't find any vending machines in the hotel.

This was a very good stay for me. I was comfortable walking everywhere I needed to go, and the staff was very friendly. If I went back to New Orleans to visit the French Quarter, I would consider staying here again.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clover, South Carolina, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 27, 2012 via mobile

We stayed at Staybridge Suites for four nights and overall it was a good experience. The good: clean hotel and rooms, location convenient to both the French Quarter and warehouse district, hot breakfast every morning. The so-so: housekeeping was a bit hit-or-miss as some days we got more fresh towels than others (one day we had to call for some altogether). The bad: the cold water coming from the kitchen faucet made quite the noise when running, desk staff not always as helpful as one might hope. By far, however, our experience was much more positive than negative. Would recommend to a friend.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites New Orleans

Address: 501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in New Orleans
#43 Family Hotel in New Orleans
#54 Spa Hotel in New Orleans
#70 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites New Orleans 3*
Official Description (provided by the hotel):
Dear Valued Guest, Welcome to the New Orleans Staybridge Suites, where we're more than just your typical New Orleans Hotel! The goal of our team is to make you feel like you're staying with family while in New Orleans. Whether you're here for business or pleasure, your comfort is our top priority. So, get comfortable in one of our spacious studio, one or two bedroom suites! Then, come and join our family for our complimentary, full American breakfast buffet, featuring both hot and cold items. We also invite you to take advantage of our laundry facilities, fitness center, wifi internet access and 24 hour business center, all offered at no additional cost. At the end of your day, join our family for our famous Sundowner Reception. Our reception, which is offered to all our guests Tuesday through Thursday on a complimentary basis, includes beer, wine, soft drinks and a light meal. Due to our perfect location, the New Orleans Staybridge Suites is considered to be both a French Quarter Hotel as well as a Downtown New Orleans Hotel. No need to rent a car while here because our upscale, all suites hotel is located across the street from Harrah's Casino, blocks from the French Quarter and within walking distance to many restaurants and attractions, including Riverwalk, Convention Center and the Superdome, home to the New Orleans Saints. So sit back, relax and enjoy all the comforts of home!Sincerely,Your New Orleans Staybridge Suites Family ... more   less 
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Also Known As:
Staybridge Suites New Orleans Hotel New Orleans
New Orleans Staybridge Suites

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