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“Great Location. Nice Rooms. Poor Service on a few things” 4 of 5 stars
Review of Harrah's New Orleans

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Harrah's New Orleans
4.0 of 5 Hotel   |   228 Poydras Street, New Orleans, LA 70130   |  
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Hotel amenities
Ranked #35 of 154 Hotels in New Orleans
GreenLeadersSilver level
The Woodlands, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Great Location. Nice Rooms. Poor Service on a few things”
4 of 5 stars Reviewed June 18, 2014

Location Location Location. It's a 10 minute walk to Jackson Square and a 5-10 minute walk to Bourbon Street. And if shopping is your thing...two great options in less than 1/4 mile.

Hotel staff was nice. Room was modern and clean. As soon as we got in the room, we realized that there were 5 light bulbs out. I called immediately and was told they would be replaced that night. Nope. Called the 2nd day, and the 3rd day. We left on the 4th day and they were never replaced.

All in all a great hotel, just wish we'd had a little more light in the room.

Room Tip: As for a lower floor. The elevator is very active in the morning. Higher floors can make 10 stops...
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Park Hills, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

We have stay at Harrahs New Orleans twice and plan another visit soon. It is within walking distance to EVERYTHING New Orleans and close to the trolley system. We wouldn't want to stay anywhere else when we go.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

I was recently in New Orleans on business and stayed at the Harrah's Hotel for two nights. The staff was exceptional and friendly on all fronts. The room was clean, spacious and well appointed with both a soaker tub and a separate shower. Vanity area could have used more light for makeup application but was otherwise very nice. One thing to note, the casino is located on another corner across the street. As far as I could tell they are not connected.

Room Tip: 1211 has a restaurant/bar below it. I imagine it would be loud on weekends with live music.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
191 reviews 191 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed June 15, 2014

Check in was fast and friendly. Room was large with a great view of the water. The hotel is within walking distance to the convention center and the casino and conveniently located near lots of restaurants and dining. We appreciated the in room coffee maker and fridge. The only down side was the room and bathroom cleanliness. Once we pointed out the very obvious things that were filthy the room was re-cleaned and it was better but still only average. I hope they improve on the housekeeping because it would then receive an excellent rating.

Room Tip: High floor with water view
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arkansas
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 15, 2014

From check in to check out everything was great. Room very nice, comfortable and clean. Location is perfect. Every staff member I came in contact with was very nice and accommodating. Would definitely stay here again! Does not hurt that they have a Ruth's Chris Steakhouse in their lobby either. Great Place!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 11, 2014

On our first visit to The Big Easy I believe this was the right choice for a hotel. Located close enough to walk to the clubs but not in the party zone. The staff was very helpful in finding the best local restaurants and suggesting things to do. I do wish however the room request we made/reserved had been honored.

Room Tip: Arrive early
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 10, 2014

During my visit on Mardi Gras we stay in this hotel and it was the best decision ever! The fun never stop! Clean and updated rooms, good service, awesome food, and great casino! But YOU NEED TO MAKE A RESERVATION DURING MARDI GRASS AT LEAST 6 MONTHS IN ADVANCE. The place was packed! And is about 10 min walk to Bourbon st and 5 walk to the parade. So, you save in parking, also just located next to the river walk and the convention center! We had a blast! We walk out for a great Mardi Gras celebration and return to a Vegas experience, we are coming back next year for sure! See you there!!

Room Tip: Reserve in advance for Mardi Gras season!
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Green Features: Hotel great on green environments, They have energy-saving lighting controls, and local green plants
  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's New Orleans

Address: 228 Poydras Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#13 Luxury Hotel in New Orleans
#22 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
#47 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harrah's New Orleans 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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