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“Good location, friendly service” 4 of 5 stars
Review of Harrah's New Orleans

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Harrah's New Orleans
4.0 of 5 Hotel   |   228 Poydras Street, New Orleans, LA 70130   |  
Hotel website
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Hotel amenities
Ranked #34 of 153 hotels in New Orleans
GreenLeadersSilver level
Midwest
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good location, friendly service”
4 of 5 stars Reviewed August 14, 2012

Our Harrah's room was spacious and clean. The hotel is just a short walk to Canal Street or the French Quarter. The riverfront streetcar line is just across the street, as well, so it's easy to get to Jackson Square or the French Market. Close to the attractions, but not in the midst of what can be some craziness at night.

The front desk staff is super friendly. In fact, everyone at both the hotel and the adjacent casino really embodied the principles of southern hospitality.

This is a large, modern property, though. There's nothing about it that makes it "New Orleans" in design or mood. If you're OK with that, then this is a good choice. If, though, you're looking for a NOLA atmosphere, you might consider other hotels.

Room Tip: Ask for a river view.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 13, 2012

We booked our one night stay at Harrah's that afternoon and they even allowed my family of four to check in early, great service at this point. Plenty to do within walking distance including the casino. The one big drawback we had is our youngest daughter is only 19 and you must be 21 to eat at the Harrahs Casino Buffet. I understand to gamble, but to eat? We've taken our kids to other casino buffets (three different states) and they've always been allowed to eat in the buffet casino. It's a poor design on Harrah's part in the logistics of getting to the buffet. We talked to everyone at the hotel, but no one could make a decision. It was very disappointing to all.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 11, 2012 via mobile

I expected so much more from you Harrah's! Hair, dust, sticky stuff (with hair in it), food on the carpet in multiple places, beds made halfway, and the coffee mugs had old dry coffee in them from the last guests!!! Called the desk and yes they were polite but nothing changed. I left the room and immediately got a call saying that my complaints could not be verified because I wasn't in the room when someone came to check on it. But then I was told that the room had been cleaned. Lies. Came back to the same dirty room. Disgusting! My boss paid for this room, but I will never stay here again.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, New York
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 7, 2012

The hotel is very nice and right in the heart of all the attractions. The hotel staff didn't handle our check in properly (gave us 2 room that were already occupied) and it took almost 24 hours and 3 trips to the front desk to get the TV fixed. Both the head concierge and the shift manager made attempts to rectify the problems, but it just felt like we were unimportant. They were telling us what they thought we wanted to hear just to pacify us, but getting a real resolution to their problems took a lot of effort.
I wish I would have checked the parking rates for New Orleans. Parking is a premium and even self parking was pricey. No validation for hotel guests.

Room Tip: Ask to have the hotel staff double check the room. We were given 2 different rooms that were already...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed August 7, 2012 via mobile

My father and I just recently completed a 2 night stay at Harrahs N.O. August 4-6. I've stayed here several times but have never completed a review. I figured that they have been so consistent, that I ought to give them some credit. From the time we checked-in to the time we checked-out, everyone that we encountered was professional and generally seemed genuinely caring.

The rooms are all very well appointed. They are classy but not stuffy. The hotel is very close proximity to just about anything you want to get too. The thing that makes this hotel what it is however, are the employees. Feel free to email me with specific questions.

Stayed August 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwood
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2012

Our room was super nice and all of the staff was very friendly and courteous. The location is very good and is within walking distance of the French Quarter. The casino was very nice as well. Many places to eat and drink close by. We would stay at Harrah's again without hesitation. As far as paying for the wifi, we didn't. The desk gave us a code to use free of charge-just ask.

Room Tip: Ask for a river view
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 5, 2012 via mobile

My husband and I visited new orleans for the first time 1/28/12. We picked Harrahs as we have playerscard. We had a wonderful, clean room with a comfy bed, huge bathroom, and EXCELLENT view of the mighty mississippi.

The staff was very friendly, always greeting us in passing. Great location and dont forget to eat at MANNINGS as the po boy, sweet potato skins, and bloody mary are very tasteful. For breakfast the famous MOTHERS is just a short walk.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Harrah's New Orleans

Address: 228 Poydras Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#14 Luxury Hotel in New Orleans
#19 Family Hotel in New Orleans
#21 Romantic Hotel in New Orleans
#43 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harrah's New Orleans 4*
Reservation Options:
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Also Known As:
Harrah`s New Orleans Hotel New Orleans
Harrahs Hotel New Orleans
Harrahs New Orleans Hotel
Harrahs New Orleans Casino New Orleans

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