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“A perfect location in the French Quarter.” 5 of 5 stars
Review of Quarter House Resort

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Quarter House Resort
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129 Chartres Street, New Orleans, LA 70130 (Central Business District)   |  
Hotel amenities
Ranked #47 of 155 Hotels in New Orleans
Englewood, Florida
Top Contributor
193 reviews 193 reviews
12 hotel reviews
Reviews in 48 cities Reviews in 48 cities
149 helpful votes 149 helpful votes
“A perfect location in the French Quarter.”
5 of 5 stars Reviewed August 13, 2012

My friend and I recently spent a week at the Quarter House. We had spent a week here 2 years ago and were pleased. We were still pleased.
We love the location with immediate access within the French Quarter. It is walking distance to many sights and bus or streetcar distance to many others. A Walgreens is just around the corner. We purchased several cases of water there plus some other survival stuff.
I was able to join a parade from the Quarter House. Seriously fun. There are restaurants in about any direction from there.
We enjoyed the front desk staff, the 24/7 staffing( a security issue), the 24/7 coffee in the lobby, the small pool, and the courtyard. Housekeeping was excellent. Our unit was attractive and having a kitchen is always a bonus. A coffee pot and fridge anyone? Yeees!
Our beds were comfortable and the drapes were to keep out light. The noise which seeped in is "Nawlins noise: just part of the charm. A 2 sink bathroom was a bonus.
Terrific experience and an excellent unit as our base.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • Any
English first
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2012

We were at the Quarter House from 7/27/12 - 8/3/12. We had a one bedroom located on the 4th floor (403). I must admit I was VERY hesitant after reading many reviews over the past six months; not sure what to expect. I must say my husband & I were pleasantly surprised. Our room was quite nice. The bed was comfortable and we had a nice kitchen with a stove top. The staff were wonderful. We had daily contact with the front desk staff and each of the lady's were pleasant. Very helpful when getting advice on tours. Upon leaving or coming into the hotel, we were always greeted with a smile and hello. We arrived before our room was ready and our luggage was taken care of while we went to get something to eat. Upon departure, the front desk made arrangements for a cab. Even the maintenance men were nice. A previous review talked about piped in music. We were there around the same time and not once did I hear any music within the hotel. The courtyard is small but quaint. Didn't make it in time for the Sunday continental breakfast but was able to see (room overlooked courtyard) that it was well attended with live music. The hotel is located on a side street off of Canal. We went to Jimmy J's, Daisy Dukes & the pizza place all located on Chartres, and the food was very good at each place. Huck Finns, around the corner, was also good. We were never accosted by anyone and not once did we feel threatened by any of the people in the area. Overall, we had a great time in NO and enjoyed our stay at the Quarter House. The location was fantastic!!

Room Tip: Go for a room on the upper floors. Stay away from first floor rooms.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 29, 2012

The room we had was small but fine. Did have issue with shower drain that near was reolved. But was not fine was the noise--24/7 piped in music from a radio station--horrid!!! and not helpful to allow sleep. Pool ( postage size so "pool" is questionable) is great source of noise and rules of use not enforced. States smoke free but that is limited smoke free. Any open courtyard allows smoking. So if your room is near a courtyard the smoke is able to seep in. It was vile the amount of smokers and smoke. Did anyone tell these folks second hand smoke kills others than the smoker and give up if you have asthma. The place will push timeshare ownership but treats owners as scum. Shame the management was not interested in responding to issues as location is not bad if you like low end strip clubs, all night bars and marginal society yelling below your windows.

Room Tip: Stay away from courtyards, elevators and 1st floor
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 25, 2012 via mobile

Great location close to restaurants, shops , attractions and Bourbon st! Front desk staff is extremely helpful especially Andrea . Must dos- mahoneys for Po boys ( magazine st) , Foirlas for fried chicken, mango for hurricanes, deanies for everything. Must dos- creole queen, magazine and Frenchman st, swamp tour ( Cajun adventures), VIP city tour. Tips- water! Umbrellas, bourbon st after 9pm.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm City, Florida
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 23, 2012

My husband and I were most disappointed in the Quarter House. It is NOT 4 or 5 star quality at all. The common area places are cramped; the pool is so small that just a few people can be in it at one time; the hot top is for two people. There are places for people to sit in the courtyard around the pool but there is no privacy or nook for a quiet conversation. Sunday breakfast is offered for free out in this area. The food is average and nothing to write home about, served buffet style. The staff is friendly and there was maid service each day.
Our room was decorated in period pieces to reflect the French Quarter; however we were in room 119 as was described by another reviewer. We too saw a cockroach in the main bathroom, and at 12 midnight, like clockwork, the garbage trucks went past the living room and adjoining bedroom.Forget sleeping as you felt everyone was in bed with you! The beds are fair-like in a Motel 6- not 5 star quality at all and the pillows were lumpy! There is no space in the kitchen to work. We were asked to take an inventory of all kitchen utensils, dishes, glasses and pans. We were missing 7 items. When we turned this in to the front desk, we asked what they would do about the missing pieces. We did not want to be responsible for the lack of inventory. "Nothing" was the reply unless we really needed something.We had to keep the drapes closed the entire time as people walking by would see you. This made the rooms very dark.
The area was convenient- being close to the tourist areas around Bourbon St. with a longer walk to Jackson Square,although this is truly a tourist trap environment. We spent little time there except for eating at some of the great restaurants. The area around the The Quarter House is smelly. We definitely WILL NOT return here.

Room Tip: Do not accept noisy Room 119!
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  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2012

This is our second visit to Quarter House and it was very enjoyable. We stayed from June 29-July 6, 2012. The 2-bedrooms, 2-bathrooms, kitchen and living space were all clean. The beds were very comfortable. All 3-televisions worked flawlessly. We are timeshare owners and usually trade to visit other places like this and recommend Quarter House to anyone. Quarter house also rents rooms by the day as well.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairie Village, Kansas
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 30, 2012

We stayed at the Quarter House (“QH”) from June 22-28, 2012. The QH is a very mixed bag. We’ve stayed in time share units around the world. Bottom line, based on our experience, the QH is not a Gold Crown, four star or five star resort. Our unit, number 119, is on an alley and very badly designed. On the first morning we were there, we called Hilton (through whom we did our exchange) and tried to move to a different property or a different unit in the QH - no dice. Thus, this is not a carping review after staying there without complaining.

The staff is very good, very pleasant, mostly very helpful - especially maintenance. Parts of the building are nicely quaint. The decor in our unit was OK, kind of cheesy, but OK. We were told there was a swimming pool. Not quite. It's tiny, big enough for small kids to goof around in.

We were told by a booking agent that the resort was nonsmoking. No. Smoking is allowed in all units. (Not the fault of the QH, but information you need to know.) There was no smell of cigarette smoke in 119, but once we found out it was smoking, we had insisted that all linen and even the comforters be laundered. We brought and used our own allergenic pillow cases (which we’ve never had to do).

The location is both good and terrible. It is on the western edge of the French Quarter, within walking distance of much that you may wish to see and visit. It is less than a block from Canal Street, and about 3 blocks from a stop for the Charles Street streetcar. The particular block on which the QH is located is squalid. A slimy gentleman’s club, “The Harem,” is next door, part of the same building as the Quarter House. I was accosted by the weirdly dressed Harem “girls” almost every night I went outside, yelling at me to get me to engage me in conversation and go upstairs. I started walking across the street to avoid them. A nice, relatively inexpensive restaurant, Jimmy J’s, is another door down. An “adult superstore” is next to them. Another restaurant closer to Canal St. puts its garbage on the sidewalk every day, sometimes blocking the sidewalk. And “NO” there are not strip clubs and adult stores on every block in the French Quarter.

The “Vieux Carre” loop street car shown as running right in front of the QH on all guide book maps and the map the front desk gives you is NOT running. This was one reason we picked it.

Our unit, 119, was advertised as 2 bedrooms, 2 baths, with a washer and dryer and partial kitchen. It was on the first floor in the very back of the building. It should NOT be a timeshare unit, especially not one they give to people who have traded for it. An owner would at least know what they were getting. First, the unit looks out on an alley. The floor to ceiling windows in the living room (set in what used to be doors) and in one bedroom, look out on a rough alley. People walk on the sidewalk and drive in the alley night and day. Workers (day laborers?) sat on the sidewalk or leaned up against our windows and walls. We could never open the drapes. We had to pin them shut to keep people from looking in on us. One night my wife fell asleep watching TV and was wakened by a commotion outside. She peeked through the drapes and saw the side of a police horse, and heard someone shout, “Leave the gun in the car!” Another altercation occurred the next day. It is not a safe or sane arrangement. If they intend to have anyone stay in that unit, brick up the windows for God’s sake. If there had been one more night time event we would have left.

Second, unit 119 is the worst designed 2 bedroom condo/time share we’ve ever been in. The kitchen is narrow and unusable. There is no counter space on which to work. The microwave and a coffee pot take up all the counter space. My wife first made toast by putting the toaster on the floor, until we figured out a way to rotate the coffee pot and toaster. It was a struggle to figure out where to put a carton of eggs and a bowl to crack eggs or a plate on which to butter toast. The stove top was loose, and none of the burners fit into their pans, making all pots and pans list to one side by 10 degrees. It would be impossible to entertain.

The closet in the main bedroom has nice shelves, but almost no space to hang anything. The space that is there was taken up with a safe bolted to the floor, an ironing board, a long handled dustpan and a broom. We had to move the ironing board, the dustpan and broom to the narrow kitchen before we could hang up even 1 shirt.

The dining table in the living room was beat up, and far too big. We could not extend both side leaves to eat or play cards without blocking the entrance to the kitchen. The staff did bring in a much smaller game table that we used the entire visit.

The couple staying with us discovered a huge cockroach in their bedroom. There was a second crawling on the wall outside our door another day. When packing, our guests checked their clothes and sealed everything to avoid taking roaches home with them. The staff did not offer to do anything when we mentioned this. “Oh, it’s just the heat that drives them inside.” Maybe in an old building in New Orleans there’s nothing can be done. The smell of garbage on our street, and in many parts of the French Quarter, was overwhelming at times.

The bathroom with the main bedroom is huge, very nice but a huge waste of space. Rather than a nice large walk-in shower, it has a narrow “Jacuzzi” type tub that you struggle to turn around in while showering. Fortunately there are many grab bars all around. I wonder why. Ventilation was good.

The lighting in the living room/dining room is ghastly - spot lights set in the high ceilings and no dimmer. We felt like we were eating and playing cards in a grocery store aisle. NO floor lamps. We moved a table lamp from the main bedroom to a tiny phone stand in the living room just to improve the lighting.

For all the reasons above, we will never stay at the QH again. As with all time shares, it would be nice to know how many of the very positive reviews were written by owners trying to protect their investment.

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quarter House Resort

Address: 129 Chartres Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 155 Hotels in New Orleans
Price Range (Based on Average Rates): $$$
Number of rooms: 126
Also Known As:
Quarter House Hotel New Orleans

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