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“Friendliest staff anywhere.” 4 of 5 stars
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
4.0 of 5 Hotel   |   300 Poydras St, New Orleans, LA 70130 (Central Business District)   |  
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Hotel amenities
Special Offer
Free Sightseeing Bus Tour
Ranked #23 of 155 Hotels in New Orleans
Certificate of Excellence
GreenLeadersSilver level
Austin, Texas
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Friendliest staff anywhere.”
4 of 5 stars Reviewed December 1, 2013

I really enjoyed our stay at this hotel. The staff goes out of their way to make you feel welcome. The rooms were clean and comfortable, and the hotel was quiet, even with a lot of party goers in town for the Bayou Classic. They are not as updated as some other places might be. Minor issues were quickly resolved. We had 2 adjoining rooms with a great view of the Mississippi River for half the price of Harrahs next door. The hotel is also pet friendly. The location is good, with easy walking to Canal Street and the French quarter. We did not get to try the café or spa, but the bar drinks were very good.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, December 15, 2013
Dear Valued Guest,

Thank you for taking the time to provide your feedback. We are very happy that you enjoyed your experience with us. We pride ourselves in providing a great location, 4 diamond product as well as a unique level of service. We will be sure to share your comments with our team members and look forward to welcoming you back to our hotel in the future.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,100 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
birmingham
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 28, 2013

I've been coming to New Orleans 3 or 4 times a year for the last 7 years and have tried just about all of the top hotels. This was my first stay at Loews. Both the hotel and it's location are top notch.The hotel is clean, the staff was as friendly as can be and my room was both large and comfortable. The walk in shower and separate bath was a plus. If I can be a little picky the internet service is $13.00 a day and a little slow. I forgot to mention the spa and its staff were great. Thanks for a wonderful 6 days.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, December 15, 2013
Dear Valued Guest,

We are delighted you enjoyed our experience with us. We appreciate you sharing your feedback with us and will be sure to share it with our team members. During your next visit be sure to visit Café Adelaide. I am sure you will enjoy your experience there as well. We look forward to having you with us during your next visit.

Sincerely,

Loews New Orleans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orinda, California
Level Contributor
200 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed November 28, 2013

For what we paid..we thought this Loews was ok..compared to say the Philly Loews..it was fine but nothing special. Booked w hotels.com and it was still pricey. Lobby and the service good.. Nice walking location to many things including the convention center..room was nice but was last updated in 2005...so I can see a nicer bath and decor next time

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, December 15, 2013
Dear Valued Guest,

Thank you for the honest feedback on your experience. We will definitely use it to ensure our product and service levels are up to both your expectations and our standards. We pride ourselves in being in a great location and providing a unique level of service. We are delighted you were able to enjoy your experience. We look forward to welcoming you back.

Sincerely,

Loews New Orleans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 24, 2013

Promised excellent service, comfortable stay, and great location and delivered once again.

The hotel is right across from the Harrah's Casino so it is far enough from the French Quarter to not be bothered by the sound but still walking distance to everywhere else.

Anyone planning to stay here should have at least one meal at the Cafe Adelaide restaurant.

Salmon - legendary. Duck Confit - amazing. Po-boy - so so.

Room Tip: All rooms are great, they start on the 8th floor and up so you'll get good views regardless of w...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review, December 7, 2013
Dear Valued Guest,

We appreciate your feedback on your experience. We take great pride in our hotel and the service levels provided. We are delighted you were able to visit Café Adelaide during your visit. Café Adelaide and our team members are two of our greatest amenities. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 14, 2013

This hotel has a great location - close to the Quarter without being loud, easy to get to the Business district, next to Harrah's, good bar in the hotel. What really sets it apart is the great service and spacious rooms. It's a very comfortable place to be after carousing around NOLA. The workout room was large and the machines worked well. Pool area was very nice. My only complaint - and another reviewer mentioned it - are the showers. The shower curtain is rubber and it's hard to keep the water in the shower. Also, while the water pressure good (maybe too good) the shower head could be replaced. Nonetheless, the towels were soft and the counter had enough room for two guests to place their toiletries. We've stayed at many hotels in NOLA and this one deserves a return visit.

Room Tip: Ask for a room with a river view.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review, December 7, 2013
Dear Valued Guest,

We are delighted that you enjoyed your experience with us. We appreciate your honest feedback from your most recent visit to our property. As you mention, we are in a great location that is just outside the French Quarter and well within walking distance to all of the great attractions New Orleans has to offer. We look forward to hosting your next visit to New Orleans.

Sincerely,

Loews New Orleans Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed at the Loews for a long weekend. We were given a room on the top floor with a beautiful view of the river. The room was large, clean and nicely furnished. The beds were very comfortable also. This hotel is not in the French Quarter, but it is only a short walk away. If you are in town for a convention the convention center is up the block and the casino is across the street if that's your thing.
What impressed me about this hotel was the excellent service and friendly treatment we received. They called you by your name and were happy to help in any way possible. Concierge and front door staff were particularly helpful. Special mention to Will, always helpful and polite. My only minor complaint was the room temperature seemed to only work at freezing or off and warm, but in fairness I did not ask to have it fixed. I would definetly stay here again if I am lucky enough to return to New Orleans.

Room Tip: High floor facing river
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review, December 7, 2013
Dear Valued Guest,

Thank you very much for your feedback. We are delighted that you enjoyed your riverview room as well as your experience with us. Our team takes great pride in providing a unique level of service. I will be sure to pass along your compliments to Will. We look forward to hosting your next trip to New Orleans.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houghton, Michigan
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed November 12, 2013

This hotel is an excellent place when it comes to custom care. The staff was friendly and very responsive to customers needs. This is complemented by very spacious clean rooms and bathrooms. However, I was not very much impressed with their showers which makes it easy to flood the whole bathroom. The shower head also need to be upgraded to meet the high standards of the hotel. The fitness room was very clean and fairly equipped to meet the general needs of an average fitness enthusiast. There is also a very nice pool on the same floor (8th floor) next to the fitness room and a sauna. The sauna, however was never switched on early enough, so could not use it. This hotel is located a few blocks from the French quarter and a walking distance to the Mississippi river waterfront . In general, this is a very nice place with staff who are conscious about their customers hospitality. I definitely recommend it as a hotel of choice in New Orleans.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review, December 7, 2013
Dear Valued Guest,

Thank you very much for your feedback. Our team members take great pride in the service levels they provide to each and everyone of our guests. Our location is also perfectly located near all of the great attractions New Orleans has to offer. We will be sure to share your feedback with our team members. We look forward to hosting your next visit to our city.

Sincerely,

Loews New Orleans Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Orleans
#3 Green Hotel in New Orleans
#7 Business Hotel in New Orleans
#10 Luxury Hotel in New Orleans
#13 Romantic Hotel in New Orleans
#26 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Rouler (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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