There are certainly cheaper hotels in NOLA, but we had always wanted to try Loews, and since every other hotel was booked up during the Essence Music Festival, we really had no choice but to spend double on a room for 2 nights in New Orleans. We were looking forward to the "service level" from a hotel that prides itself as a luxury hotel. When we checked in and got to our room, we checked towels first. There were 3 bath towels, 3 wash clothes. We called the front desk to request 1 more bath towel and 1 more wash cloth, as there were 4 in our party (2 adults, 2 children). They said they'd be right up. We waited an hour and still no towels. We headed out and upon returning (late) to our room, found that the towels had still not been brought up. We called the front desk again and told them 2-1/2 hours ago someone said they were on the way. They finally arrived. We thanked them, got the kids ready for bed and pulled out the sofa bed to find there were no sheets, blankets or pillow for the sofa bed. We called the front desk again, now irritated that this was the 2nd problem already. Twenty minutes later they arrived with sheets and blankets for the sofa bed. Day 2 - the iron didn't work, had to wait to have someone bring up one that heated up. We left for the day, got back at 5 and our room still hadn't been cleaned. We decided to take the kids to the pool so we weren't in the way when maidservice arrived. When we got back to the room, the maid had been there, but left us NO towels, NO wash cloths and NO shampoo or conditioners and none of the trash cans had been emptied. We called the front desk to let them know and within 15 minutes someone had brought the items to our room. We had to leave one more time this day, called valet, and headed down to get our vehicle. We then waited 45 minutes for our car to be brought around! The valet staff mentioned that they were understaffed with the Essence Music Festival going on. I told him then instead of jacking up the price of rooms that weekend because they were the only place left with vacancies, they should have lowered the rates knowing that service was going to suffer. When we got back to our room we received a call telling us that they had lost the keys to our vehicle and asked if we had another set. Why would we carry 2 sets of keys to our car while on vacation? They later called back to tell us they had our keys, it was someone else's keys they had lost. We asked if they could transfer us to the manager. We talked to the Asst Mgr just to let him know how dissatisfied we were with this entire experience. Losing our car keys, waiting 45 minutes for the car, no towels 2 days in a row, the sofa bed, the iron, everything. It was worse than what you'd get from a budget hotel. He said he was just the Asst Mgr and that there was nothing he could do about it and that we needed to talk to the Mgr the next day when he is in. I asked "so what are you even here for? Your position seems unnecessary." He stated that we should wait till we get the bill, then call and dispute it. Really? What a lazy substitute for customer service. Never again will we EVER pull in to a Loews.
- Official Description (provided by the hotel):
- Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Roule! (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more less
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- Also Known As:
- Loews New Orleans
- New Orleans Loews