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Loews New Orleans Hotel: Traveler Reviews

4.0 of 5
300 Poydras St, New Orleans, LA 70130 (Central Business District)
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Loews New Orleans Hotel
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Ranked #24 of 150 hotels in New Orleans
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468 reviews from our community

Traveler rating
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    154
    43
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Families
72
 
Couples
135
 
Solo
33
 
Business
142
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vicksburg, MS
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Great Location!!”
4 of 5 stars Reviewed February 25, 2013

Hotel is in a great location in New Orleans, near the Riverwalk and Harrahs Casino. The hotel staff is very helpful and friendly. Rooms are nice, we had a great view of the Mississippi River from ours. Very nice bar and restaurant, great breakfast. Restaurant has "free drinks" at different times, bes sure to check when. Easy walking distance to the French Quarter, great restaurants, Riverwalk, French Market, and the Superdome.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review
March 6, 2013
Dear Valued Guest,

Thank you so much for your feedback. We are delighted you were able to visit Cafe Adelaide while with us. On your next visit please be sure to take advantage of our .25 cent Martinis! We look forward to your next visit to our property and city.

Sincerely,

Loews New Orleans Management
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Great location nice rooms”
5 of 5 stars Reviewed February 23, 2013 via mobile

I have found the Loews chain to be a nice upscale chain with great service. The NOLA Loews is no exception. Renovated upscale rooms, nice gym, great people, I would definitely stay here again. Did not try the restaurants, but there are so many great restaurants within walking distance

Stayed February 2013, traveled on business
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Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review
March 1, 2013
Dear Valued Guest,

Thank you for your feedback. We pride ourselves in providing both a unique product and service in downtown New Orleans. We are within walking distance of many of the most popular venues in the city. Our restaurant, Cafe Adelaide, is no exception. We look forward to your next visit to our property and invite you to enjoy the experience at Cafe Adelaide as well.

Sincerely,

Loews New Orleans Management
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Nashville, Tennessee
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“overpriced for average+ hotel”
3 of 5 stars Reviewed February 23, 2013

great location, right next to Harrahs Casino which was a plus because this hotel charges $43 per night to park. we parked in the Casino parking area and avoided this charge. booked on ancillary site for 2 double beds, was told 2hrs prior to arrival the double beds were a go. received king bed on arrival due to lack of availability :( room and bathroom were small, typical shower/tub combo.. not 4star quality. the room was clean and the beds were comfortable, so with a rollaway provided the room situation didn't ruin the trip. would stay again, but not for full price per hotel site.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
“This hotel is excellent as far as the location, staff and room!”
5 of 5 stars Reviewed February 17, 2013

My husband and I stayed here for his birthday! The hotel is right across the street from the casino and riverwalk! The guest services and bellsman will make you ferl like your in Beverly Hills! We were able to get couple massages, which of course we paid for. The staff in this area were good but didn't meet the hotel standard. The location is good, we walked to the best eating and shopping areas and was close and far enough from Bourbon Street, which is the area where all the clubs are! Our room was very very clean, with updated fufurniture. We enjoyed everything about our stay!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review
March 1, 2013
Dear Valued Guest,

We appreciate your feedback and are delighted that you enjoyed your experience at our property. Our team takes great pride in ensuring that each guests experience with us is memorable. I have shared your feedback with our spa partners to ensure the level of service is up to our standards as well as your expectations. We look forward to welcoming you back in the future.

Sincerely,

Loews New Orleans Management Team
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Lafayette, Louisiana
Top Contributor
65 reviews 65 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Nice Pet Friendly Hotel in New Orleans”
4 of 5 stars Reviewed February 16, 2013

We just got back from a two night stay at Loews New Orleans hotel. We were traveling with a small dog. We arrived for check in at 4:30pm. Valet was efficient and right on Poydras St. The garage is actually the first few stories in the same building as the hotel. The hotel is in a good location right by Harrahs. There are a few nice restaurants a few hundred feet away (Manning's, Grand Isle etc..) so you will not go hungry. The walk to the French Quarter is not bad. I recommend a pedi cab so you can see the sights along the way.

Back to check in. I initially requested a river view Grand Double Queen room. Unfortunately, all pet rooms are on the 11th floor and there are no river view rooms there. Check in was quick and we went up to our room. We walked in and immediately noticed it smelled musty. After drawing back the curtains we noticed alot of dust in the room. The final straw came when there was some stains on the sheets. It appeared that the room was cleaned a while back and just sat there. I do not know how a stain that big went unoticed. We called the front desk and they quickly gave us a replacement room 1121. This room was not dusty but there was a stain on a pillowcase. My guess is the pet rooms get more beatings than the other rooms. The carpet was frayed in a few spots, probably from dogs scratching.

The Grand Queen room is big with nice 10' ceilings. The view is ok. The bathroom is nice with a separate tub and big shower. The charge for a pet is only $25 for the whole visit, alot cheaper than most hotels.

We also noticed that the carpet in the hallways was not that clean. Again, my guess is that the "dog" floor gets less attention than the rest of the hotel. The elevators are relatively old and creaked alot when moving.

The service of the hotel, from front desk, valets, doormen and room service was outstanding. The only negatives was the housekeeping I mentioned above.

We did not eat at the hotel restaurant but we ordered room service a few times. Breakfast and dinner were about average from a hotel in this class. We have stayed at the Hotel Monteleone, the Astor Crowne Plaza, Royal Sonesta, Sheraton, Hilton Riverside, Provincial and I would rate Loews ahead of all but the Monteleone, Royal Sonesta and Hilton Riverside (Riverside wins out because of river view).

However, if you are travelling with a pet, this hotel is pretty darn good. Overall we had a nice stay and other than the issues with the original dusty room and stains on beds, it was a very good stay. The only dog friendly hotel that we have stayed that was more "pet friendly" was Hotel Zaza in Houston. Loews does a good job maintaining a dog friendly atmosphere.

If I had to travel again with our dog, I think I would stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Loews New Orleans Hotel

Also Known As:
Loews New Orleans
New Orleans Loews
Address: 300 Poydras St, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in New Orleans
#13 Luxury Hotels in New Orleans
#17 Business Hotels in New Orleans
#28 Family Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern High-rise Hotel in renovated Lykes Building, traditional guest comforts; situated in the heart of the Riverfront area. ... more   less 
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