The hotel possesses a fantastic location. Close to Canal, but away from the noise! Rooms were quite large. The room had very little furniture, so there would have been ample room to add a crib or rollaway. Check-in was very easy, but only efficient. No one mentioned help carrying our bags or help locating a restaurant for the night. The bellmen and other hotel staff were often busy and distracted talking to themselves.
The shower was fabulous! In fact this would be a strong factor to return to this particular hotel! It had the most powerful water pressure that I have had in a hotel! Each of us mentioned the awesome shower to each other. It seems as if all of us were equally impressed by it!
There are no soda machines in the hotel nor is there a market shelf in the hotel. As the amenities list that ice delivered is complimentary, be prepared to keep trying. The machine was broken on our floor, the floor above us, and the floor below. I finally called and requested for some to be delivered. The front desk kept telling me which floors to try. I felt this was a poor tactic that the staff used to get out of customer service. After calling three times reporting back which floors we tried, a simple bucket of ice was delivered.
Bottom line: Great Location, attractive lobby, large rooms and large bathrooms, and the best showers! Hotel staff needs to be prompted to improve customer service is the only complaint.