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“Great hotel! convenient location” 4 of 5 stars
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
4.0 of 5 Hotel   |   300 Poydras St, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #27 of 154 Hotels in New Orleans
GreenLeadersSilver level
Jakarta
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Great hotel! convenient location”
4 of 5 stars Reviewed December 18, 2012

I was here on a conference and was placed on the 20th floor with a view overlooking the Mississippi river. One thing I noticed about this hotel is that they have the most amazing housekeeping. My bed was made perfectly everyday and the bathroom was always fresh. The front desk staffs were more than helpful as well. It is right across the street from the casino and a 10 minutes walk to Canal Street and 15 minutes walk to Bourbon street, which makes it a quiet hotel and will give you the best opportunity to rest after a long day in New Orleans. Too bad we had to pay USD 12.95 for a room internet connection and they charge USD 6 for bottled water.

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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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862 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
Mandeville, Louisiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 16, 2012

My wife and I stayed at the Loews New Orleans in December of 2006 for our wedding (see previous review). I decided to take her back for our 6th anniversary, and I couldn't be happier with my decision. The service, rooms, clenliness, and attention to detail were all first-class. We were treated to a bottle of champagne and some chocolates for being there during our anniversary and being return customers. The staff is very friendly, and nothing is too much to ask. We had a Grand King Riverview Room on the 18th floor, and the veiw was very good. We ate Sunday Brunch at Café Adelaide (on the first floor within the hotel). The service and food was also excellent. We will be back for a third visit!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jerry R, Director of Rooms at Loews New Orleans Hotel, responded to this review, January 26, 2013
Dear Valued Guest,

We appreciate your sharing the special occasions of both your wedding and anniversary with us. We pride ourselves in providing a comfortable product as well as a memorable experience. We look forward to welcoming you back for your third visit to our city and property.

Sincerely,

Loews New Orleans Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed December 13, 2012

The rooms are gorgeous, and the location is very convenient to the French Quarter and the CBD. Nice toiletries and comfy towels & linens. However, the service was a letdown. From the first person we encountered at the front desk to a variety of doormen, I felt like we were inconveniencing staff members instead of being provided friendly service. The front desk staff member who checked us in wasn't very friendly and gave us incorrect information about our reservation and the wireless internet pricing. Doormen often congregated at the desk inside the lobby and didn't open the front door, which was annoying since I often had my hands full with my baby. Rooms were appointed inconsistently - I had booked the same class of room for another family member, and her room came with an umbrella (very handy in the rain we endured), plus some extra items in the restroom, and our room lacked both of those.

Loews makes a big deal about their "Loews Loves Kids" program on their web site, but it was not as promised. We were traveling with our infant, and were not offered the promised welcome amenity and many of the items mentioned as being available for loan were not carried here. No child-proof kit available either, as mentioned on the site. The program is definitely targeted more towards older children, despite the web site's description sounding appropriate for all children.

Overall, four stars for the room, but they lose a star for the disappointing service.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Memphis, Tennessee
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 11, 2012

This is always my first choice when traveling to New Orleans. Great Location, Great Service and excellent accommodations. We stayed here during the Color Run in November and once again they did not disappoint. Hands down my favorite hotel in New Orleans!

Room Tip: The "Grand" rooms are totally worth having the additional square footage
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Lauderdale, Florida
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 11, 2012

The service was A-1 and your are just a short walk from the French Quarter, Riverwalk. Fulton St and the Convention Center. The room was spotless and fairly large and had a wonderful view of the Mississippi. Feeling lucky? Harrahs is right across the street.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Easton,Md
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

My wife and I ususally stay at B&B's for the more "personal,intamate" experience.
Boy were we really surprised at the experience we recieved at the Loews New Orleans
The Service, and caring for our comfort could not have been better anywhere. Special shoutouts to Blair, Jerry Reyes, Ben, and many others. When we go back to NOLA this will be our first choice of places to stay

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Braunfels
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2012

Great Rate for a Saturday night before a Saint's game. Close to casino, Riverwalk, and French Quarter. Hotel staff was first class. Didn't try wifi due to a charge. Room was clean and spacious. Will definitely return here.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in New Orleans
#5 Spa Hotel in New Orleans
#8 Business Hotel in New Orleans
#10 Luxury Hotel in New Orleans
#19 Romantic Hotel in New Orleans
#26 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Roule! (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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