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“Beautiful rooms but disappointing service” 3 of 5 stars
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
4.0 of 5 Hotel   |   300 Poydras St, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #40 of 153 hotels in New Orleans
GreenLeadersSilver level
San Francisco, CA
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
“Beautiful rooms but disappointing service”
3 of 5 stars Reviewed December 13, 2012

The rooms are gorgeous, and the location is very convenient to the French Quarter and the CBD. Nice toiletries and comfy towels & linens. However, the service was a letdown. From the first person we encountered at the front desk to a variety of doormen, I felt like we were inconveniencing staff members instead of being provided friendly service. The front desk staff member who checked us in wasn't very friendly and gave us incorrect information about our reservation and the wireless internet pricing. Doormen often congregated at the desk inside the lobby and didn't open the front door, which was annoying since I often had my hands full with my baby. Rooms were appointed inconsistently - I had booked the same class of room for another family member, and her room came with an umbrella (very handy in the rain we endured), plus some extra items in the restroom, and our room lacked both of those.

Loews makes a big deal about their "Loews Loves Kids" program on their web site, but it was not as promised. We were traveling with our infant, and were not offered the promised welcome amenity and many of the items mentioned as being available for loan were not carried here. No child-proof kit available either, as mentioned on the site. The program is definitely targeted more towards older children, despite the web site's description sounding appropriate for all children.

Overall, four stars for the room, but they lose a star for the disappointing service.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Memphis, Tennessee
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2012

This is always my first choice when traveling to New Orleans. Great Location, Great Service and excellent accommodations. We stayed here during the Color Run in November and once again they did not disappoint. Hands down my favorite hotel in New Orleans!

Room Tip: The "Grand" rooms are totally worth having the additional square footage
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 11, 2012

The service was A-1 and your are just a short walk from the French Quarter, Riverwalk. Fulton St and the Convention Center. The room was spotless and fairly large and had a wonderful view of the Mississippi. Feeling lucky? Harrahs is right across the street.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton,Md
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 27, 2012

My wife and I ususally stay at B&B's for the more "personal,intamate" experience.
Boy were we really surprised at the experience we recieved at the Loews New Orleans
The Service, and caring for our comfort could not have been better anywhere. Special shoutouts to Blair, Jerry Reyes, Ben, and many others. When we go back to NOLA this will be our first choice of places to stay

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Braunfels
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 27, 2012

Great Rate for a Saturday night before a Saint's game. Close to casino, Riverwalk, and French Quarter. Hotel staff was first class. Didn't try wifi due to a charge. Room was clean and spacious. Will definitely return here.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Carolina
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 18, 2012

We have stayed at this hotel many times in the last few years and it is excellent. The rooms are large and well maintained. Staff is top notch particularily Rob at the front door. Great location. Easy access to the French Quarter and the restaurants in the wharehouse district. You can walk to the Superdome and Roverwalk and acsino are next door. The hotel restaurant is very good and the bar is terrific. Ask for a room high up and facing the river for a special treat. Very nice workout facility with small indoor pool. Spa is good but business center is not great.

Room Tip: Central Grocery for the best muffeletta.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Martinville, Louisiana
1 review
4 of 5 stars Reviewed November 12, 2012

We stayed here for our wedding, great customer service!It was rain on the morning of our wedding the staff here let us have a late check out, for us to move back our time. Rev. Samatha McGovern performed our service very flexable with her time around the weather. I would recommend both.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, November 16, 2012
Thank you very much for the feedback.

We are delighted that you were pleased with your experience at the Loews New Orleans and that we were able to be apart of this very important occasion. We hope to welcome you back for your first anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#6 Spa Hotel in New Orleans
#14 Luxury Hotel in New Orleans
#19 Business Hotel in New Orleans
#27 Romantic Hotel in New Orleans
#45 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Roule! (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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