The rooms are gorgeous, and the location is very convenient to the French Quarter and the CBD. Nice toiletries and comfy towels & linens. However, the service was a letdown. From the first person we encountered at the front desk to a variety of doormen, I felt like we were inconveniencing staff members instead of being provided friendly service. The front desk staff member who checked us in wasn't very friendly and gave us incorrect information about our reservation and the wireless internet pricing. Doormen often congregated at the desk inside the lobby and didn't open the front door, which was annoying since I often had my hands full with my baby. Rooms were appointed inconsistently - I had booked the same class of room for another family member, and her room came with an umbrella (very handy in the rain we endured), plus some extra items in the restroom, and our room lacked both of those.
Loews makes a big deal about their "Loews Loves Kids" program on their web site, but it was not as promised. We were traveling with our infant, and were not offered the promised welcome amenity and many of the items mentioned as being available for loan were not carried here. No child-proof kit available either, as mentioned on the site. The program is definitely targeted more towards older children, despite the web site's description sounding appropriate for all children.
Overall, four stars for the room, but they lose a star for the disappointing service.
- Official Description (provided by the hotel):
- Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Roule! (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more less
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- Also Known As:
- Loews New Orleans
- New Orleans Loews