We were excited to stay there as we booked with the most pleasant customer service reservationist who sold me on an upgraded room, that was supposed to be brand-new renovated. I checked in only to be given a dated, queen-bed room whereas we were supposed to have a King room. We were told we'd switch the following day, yet that turned out to be wrong. Finally, I was delayed in checking out due to cab issues, and was informed rudely by the desk attendant, "You know you're being charged $50 for check out after 3 p.m." I told him, if you have to charge me that's fine, but I wasn't given what I was sold this trip. He simply silently handed me the bill where he charged me $50, with no explanation, no apology, nothing. It was one of my least friendly hospitality encounters to date...Very odd for Loew's.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 16, 2012
Dear Valued Guest,
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Thank you for taking the time to provide feedback on your recent stay in New Orleans. Please accept my sincere apologies for the inconveniences you encountered during your stay. The staff at the Loews New Orleans Hotel prides itself on delivering the highest quality service and during your stay we did not meet your expectations.
I would like to speak to you personally in reference to your most recent experience. Please contact us at your convenience at firstname.lastname@example.org. Again, we appreciate your comments and will definitely use them to ensure our services are meeting the expectations of our guests.
Loews New Orleans Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.