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“Great Stay at the Loews” 4 of 5 stars
Review of Loews New Orleans Hotel

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Loews New Orleans Hotel
4.0 of 5 Hotel   |   300 Poydras St, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #40 of 153 hotels in New Orleans
GreenLeadersSilver level
New Braunfels
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Stay at the Loews”
4 of 5 stars Reviewed November 27, 2012

Great Rate for a Saturday night before a Saint's game. Close to casino, Riverwalk, and French Quarter. Hotel staff was first class. Didn't try wifi due to a charge. Room was clean and spacious. Will definitely return here.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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690 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
North Carolina
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 18, 2012

We have stayed at this hotel many times in the last few years and it is excellent. The rooms are large and well maintained. Staff is top notch particularily Rob at the front door. Great location. Easy access to the French Quarter and the restaurants in the wharehouse district. You can walk to the Superdome and Roverwalk and acsino are next door. The hotel restaurant is very good and the bar is terrific. Ask for a room high up and facing the river for a special treat. Very nice workout facility with small indoor pool. Spa is good but business center is not great.

Room Tip: Central Grocery for the best muffeletta.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Martinville, Louisiana
1 review
4 of 5 stars Reviewed November 12, 2012

We stayed here for our wedding, great customer service!It was rain on the morning of our wedding the staff here let us have a late check out, for us to move back our time. Rev. Samatha McGovern performed our service very flexable with her time around the weather. I would recommend both.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, November 16, 2012
Thank you very much for the feedback.

We are delighted that you were pleased with your experience at the Loews New Orleans and that we were able to be apart of this very important occasion. We hope to welcome you back for your first anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 12, 2012

We were excited to stay there as we booked with the most pleasant customer service reservationist who sold me on an upgraded room, that was supposed to be brand-new renovated. I checked in only to be given a dated, queen-bed room whereas we were supposed to have a King room. We were told we'd switch the following day, yet that turned out to be wrong. Finally, I was delayed in checking out due to cab issues, and was informed rudely by the desk attendant, "You know you're being charged $50 for check out after 3 p.m." I told him, if you have to charge me that's fine, but I wasn't given what I was sold this trip. He simply silently handed me the bill where he charged me $50, with no explanation, no apology, nothing. It was one of my least friendly hospitality encounters to date...Very odd for Loew's.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, November 16, 2012
Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent stay in New Orleans. Please accept my sincere apologies for the inconveniences you encountered during your stay. The staff at the Loews New Orleans Hotel prides itself on delivering the highest quality service and during your stay we did not meet your expectations.

I would like to speak to you personally in reference to your most recent experience. Please contact us at your convenience at neworleanscustomerservice@loewshotels.com. Again, we appreciate your comments and will definitely use them to ensure our services are meeting the expectations of our guests.

Sincerely,

Loews New Orleans Management
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Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 6, 2012

I stayed here last week for one night and it was an okay stay. The hotel is across the street from the backside of Harrah's casino, and it's not a far walk (for most) to many attractions. Downsides: my toilet gurgled from time to time all night by itself and I could not get my room to cool down cooler than 72, even with the shades drawn.

It's very quiet in this hotel and I ate breakfast at the restaurant. Someone adds way too much salt to the breakfast hashbrowns back in the kitchen.

This was my third trip to New Orleans, and I'd stay here again in a heartbeat.

Room Tip: Get away from the elevators and go on a high floor for a view.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, Manager at Loews New Orleans Hotel, responded to this review, November 16, 2012
We are very happy that you enjoyed your experience with us. Your feedback on our breakfast service will be shared with our leadership team. We appreciate the feedback and hope to welcome you back to the Loews New Orleans again in the future.
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Las Vegas, Nevada
Top Contributor
198 reviews 198 reviews
12 hotel reviews
Reviews in 41 cities Reviews in 41 cities
188 helpful votes 188 helpful votes
5 of 5 stars Reviewed October 28, 2012

This is not a five star hotel, but it was very nice. We had a very spacious room. Close enough to walk to most attractions. On site restaraunt seemed a little pricey for breakfast. Front desk staff at check in were very helpful and friendly. At other times during our stay they really seemed distant and short when questions were asked. Housekeeping were very quick to respond to our needs of extra pillows and towels.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2012

The Loews in New Orleans was very modern with nice furnishing. The rooms were excellent, provided a living area with a full couch, desk, etc. Perfect for a business trip. Was able to work out in the room without any problems for space. The bed was very comfortable and the bathroom had a shower and tub, great amentities! It is directly across the street from the casino and within reasonable walking street to Bourban street, etc.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Loews New Orleans Hotel

Address: 300 Poydras St, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in New Orleans
#6 Spa Hotel in New Orleans
#14 Luxury Hotel in New Orleans
#19 Business Hotel in New Orleans
#27 Romantic Hotel in New Orleans
#45 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews New Orleans Hotel 4*
Official Description (provided by the hotel):
Discover the Big Easy spirit at Loews New Orleans Hotel, where the plush accommodations of a fine luxury hotel are complemented by warm Loews hospitality, fabulous food and jazzy cocktails. Laissez Les Bon Temps Roule! (Let the Good Times Roll) at our New Orleans luxury hotel. Among Travel + Leisure's "World's Best Hotels, guests enjoy impeccable service and a vibrant environment. With 285 rooms including 12 suites, each of our guestrooms boasts views of the mighty Mississippi River, French Quarter or New Orleans skyline. Indulge in playful modern Creole cuisine at Cafe Adelaide or enjoy classic cocktails at The Swizzle Stick Bar, home to the country's first Bar Chef Table - both operated by the legendary Commander's Palace Family of Restaurants. Be pampered at Balance Spa and also enjoy complimentary access to the state-of-the-art fitness center and lap pool. ... more   less 
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Also Known As:
Loews New Orleans
New Orleans Loews

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