The hotel does have a lovely lobby area. But, as others have noted, the carpets are dirty. We also noted the upholstery in our room needed cleaning. Service-wise, the staff was friendly but not particularly well-trained or efficient. Requested newspapers were missed in the middle of our stay. The location is very handy to both the French Quarter and the Garden District and in close proximity to a number of good restaurants. Our king-bed room was spacious and fortunately on the quiet side of the building (Commerce Street). I agree that this hotel should not be labeled a luxury hotel, but definitely a cut above the average in N.O. Noise from the hallway and adjacent rooms did intrude at times, but luckily our neighbors were generally a quiet bunch. Our stay was not a bad experience, just less than we had hoped and we'll probably investigate other lodging the next time we visit N.O.