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“What a disappointment” 3 of 5 stars
Review of Renaissance New Orleans Arts Hotel

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Renaissance New Orleans Arts Hotel
4.0 of 5 Hotel   |   700 Tchoupitoulas St, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #42 of 155 Hotels in New Orleans
Certificate of Excellence 2014
orinda, california
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“What a disappointment”
3 of 5 stars Reviewed November 1, 2012

We recently booked a four night stay at the Renaissance Arts Hotel in New Orleans. It was rated as a "luxury hotel" which was what we were looking for. There is no way this should be called a luxury hotel. The carpets, both in the rooms and the public areas are absolutely filthy. The music played in lobby, which nice in the lobby was not something we wanted to hear in our room. Our room was quite with the exception of the "lobby music" playing around the clock. Yes, 24 hours a day. I called four different times, once at 1am and asked if they could turn down the lobby music as we could hear it in our room...I was told every time that they would speak to engineering - not one time was the music turned down. Don't waste your money on the "club floor"...a small room which reeks of mildew where you can get coffee and a continental breakfast. The woman who staffs the room is wonderful, but there is no value in it.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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722 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
McDonough, Georgia, United States
Top Contributor
375 reviews 375 reviews
65 hotel reviews
Reviews in 117 cities Reviews in 117 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 31, 2012

This is a really nice property and well placed near the heart of the action in New Orleans. Plenty of nearby restaurants and watering holes but there is a very nice restaurant in the hotel as well. Very clean place and the room was spacious and quiet.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemmons
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

While visiting our daughter in NOLA, we like to tap our frequent flier points and we LOVE this Marriott property. It's a great location - within walking distance of the quarter, but not so close that it's creepy. Not too far from the St Charles streetcar. BEAUTIFUL art all around the hotel - makes it feel extra special.

The hotel breakfast is standard fare (marginal) but across the street at Lucy's Surfer Bar they do a delightful breakfast and the music is great. The bar is hopping (and sometimes a bit loud) on weekends.

Room Tip: Higher floor - away from the bar which gets noisy on weekends.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2012

I really enjoyed my stay at this hotel. Clean, great staff, beds were SUPER comfortable and I have a bad back so that says alot. I stayed here for business meetings, food was good. They have a gourmet restaurant on the premises which came highly recommended. Its a walk into town, it was about 5 blocks to Canal Street which gets you to Bourbon, Decatur, etc....but I like to walk, so I found the location perfect as it gave me some peace and quiet when I wanted it but close enough to the action to walk around. Cabs are everywhere too so if you are not a walker you wont have a problem getting a ride. I enjoyed using the rooftop pool and steam room. Small workout facility but perfect for the size of the hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 27, 2012

I stayed in this hotel for a girls trip in during the Jazz Festival in April 2012. The hotel was clean and the staff were very friendly. We had two conjoined rooms on the trip which worked out well for us. The beds were clean and comfy and the bathrooms were clean also. The rooftop pool was a nice amenity to this hotel, and free wifi in the lobby and common areas was convenient. The hotel was about a 10 minute walk from the main attractions and taxis were not difficult to find thanks to the friendly valet staff. The low price we received on marriott.com made it easy for us to choose this hotel based on its price and value, and trust us we compared it to many hotels in NOLA. Overall this hotel met all of our expectations and we will be sure to recommend this hotel to others planning a trip to the Big Easy!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 25, 2012

Very close to all but far enough away to maintain your sanity. It's a 7 minute walk to the French Quarter and a 3 minute walk to the Riverside area. Warehouse district is filled with great restaurants, shops and nightlife. The art work in the hotel was stunning and very refreshing to see displayed throughout the hotel. The rooftop salt water pool is a must. Very relaxing away from the noise and crowds. Great place for a midday tan. Our room was HUGE! Although the bathroom was cramped. Ask for a room facing Commerce street which is much more quiet than Tchoupitoulas Street with Lucy's bar blasting music and rowdy people all night long - especially if a football game is on

Room Tip: 3rd floor facing Commerce Street are large and quiet
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 9, 2012 via mobile

Stayed here for 4 days on fall break with my kids. It's quieter there so that was nice for my tween girls. The rooms were not as well kept. The pillows need to be changed because it is old and a lot of stain marks inside. Duvet has seen its time. Yuk!!! The carpet is filthy and stained! Cory from Valet is friendly. Bathroom is small.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance New Orleans Arts Hotel

Address: 700 Tchoupitoulas St, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in New Orleans
#22 Family Hotel in New Orleans
#25 Business Hotel in New Orleans
#40 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance New Orleans Arts Hotel 4*
Number of rooms: 217
Official Description (provided by the hotel):
A historic setting, contemporary style, and a unbeatable location near New Orleans' French Quarter and in the heart of the trendy food mecca of the Warehouse District: all of this and more elevates the Renaissance New Orleans Arts Hotel to an unforgettable New Orleans experience. Our building is a former warehouse, dating from the early 20th century; we've preserved a sense of old-world elegance in our surroundings, while simultaneously infusing a thoroughly contemporary sense of convenience and art. Please note that our restaurant is currently undergoing renovations and we look forward to unveiling a stunning new restaurant to our guests in early 2015. For now, we recommend that our guests enjoy the many amazing New Orleans dining experiences within a short walking distance of our front doors, such as Cochon, Emeril's, Root, Tommy's Bistro, and many more. Our Navigators will be delighted to help you discover the best possible cuisine during your stay in New Orleans. ... more   less 
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Also Known As:
Renaissance New Orleans
New Orleans Renaissance

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