We had five people and two had to cancel due to business conflicts. Even though a queen suite was available, they would not move us from our king suite so we could save a few dollars because thier policy does not allow modifications to the reservation. That is just wrong - and then the attitude when explaining it was that I knew it was not modifiable and I am the one at fault. Then when we checked in we saw a cockraoch on the kitchen counter and they still would not move us, because now they were supposedly full. No offer for reduced rate for the inconvenience - just all bad attutide towards customer service.
- Official Description (provided by the hotel):
- We are a newly renovated 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites New Orleans Hotel New Orleans
- Homewood New Orleans
- New Orleans Homewood Suites