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Homewood Suites New Orleans: Traveler Reviews

3.0 of 5
901 Poydras St, New Orleans, LA 70112 (Central Business District)
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Homewood Suites New Orleans
Ranked #34 of 150 hotels in New Orleans
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340 reviews from our community

Traveler rating
    176
    116
    27
    15
    6
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Families
111
 
Couples
42
 
Solo
15
 
Business
48
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Beverly, Massachusetts
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“One of the nicest places I've stayed.”
4 of 5 stars Reviewed November 13, 2012

The room we shared (6 of us!) was very spacious with 2 bathrooms with vanities outside the room with the shower and toilet. VERY handy when 6 ladies are trying to get ready in the morning. Friendly staff, particularly Kylie, the concierge. Helped us at every turn. Downsides - it took a few calls to get extra towels, the phone in the queen bedroom rang about 9 times starting at midnight on Friday night and going until 5:30 in the morning and no one was ever there (after futile attempts to get someone to check it we just unplugged all the phones in the room), and the breakfast was only mediocre (make your own waffles, institutional eggs, breads and bagels, juice and cereal). Much prefer the Embassy Suites breakfast. Also, we drank the in-room coffee the first morning and it was never replaced after that, leaving us only with decaf which did us no good after a night of hurricanes on Bourbon St. But the comfort of the rooms more than made up for the other inconveniences, especially since the front desk was very accommodating in printing our boarding passes while the printer in the business center was being worked on. I would stay here again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by jediknitmaster for New Orleans
Ask jediknitmaster about Homewood Suites New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis P, General Manager at Homewood Suites New Orleans, responded to this review
November 23, 2012
Dear jediknitmaster,
Thank you for staying at the Homewood Suites by Hilton New Orleans and for your detailed review. It is much appreciated and assists us in making our guests' future stays even better! We are thrilled you said our hotel is "one of the nicest places you stayed". I am also happy to learn you and your girlfriends enjoyed our large, comfortable suites when getting ready in the mornings. I would like to extend my sincerest apologies to your group in regards to the phone situation you experienced as well as the coffee not being replenished. These are certainly not standards in our Hotel, and they will be addressed with our staff. I am also sorry to hear you didn't care for our breakfast options as much. We strive to provide a variety of items each morning so that all guests will be able to enjoy something. We hope to see you the next time you venture out to New Orleans!

Sincerely,
Dennis Pearse
General Manager
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Stratham, New Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great place to stay !!!!”
5 of 5 stars Reviewed November 11, 2012 via mobile

My 5 girlfriends and I stayed here for 3 nights. We were in a 2 bedroom suite, that was very spacious. It had a living room with couch, chair, ottoman & large screen flat tv. The kitchen had a full size frig, microwave, 2 burner stove, sink, dishwasher & small table. The bedrooms were very spacious with 1 king & 2 queensize beds, which were very comfortable. There was a balcony off of the bedroom with the kingside bed. The best part we're the 2 BATHROOMS, each bedroom has it's own bathroom, with the sinks & vanities being in the bedroom. The staff here is VERY friendly & Kylie, the concierge, is very knowledgable & helped us out with tours and restaurant reservations. The free breakfast is plentiful, hot and a very nice variety.
Definitely would stay here again the next time we come back to this great city !!!!!!

Stayed November 2012, traveled with friends
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Ask miata90 about Homewood Suites New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis P, General Manager at Homewood Suites New Orleans, responded to this review
November 23, 2012
Dear maita90,

Thank you so much for taking the time out to provide us with this positive feedback. It is always welcomed and appreciated! We...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana
Reviewer
3 reviews 3 reviews
“KUDDOS to Homewood Suites and Staff”
4 of 5 stars Reviewed November 10, 2012

My daughter and I stayed here oct 27. We were previewing the unveiling of Carnival Conquest FunShip 2.0 on oct 28. It also happened to be the weekend for the VooDoo Festival. When we booked the room the only available at the time was a non-smoking handicapped room. We put in a request for a smoking non-handicapped room if one became available. When we checked in we were given a non-smoking Balcony room and told that we could smoke on the balcony just not in the room, which was fine. It turned out to be a 1 bedroom suite with a separate living room and kitchen. The room was super clean. The beds were very comfortable. Only thing wrong with the room was the toilet would keep running unless you jiggled the handle ( not a big deal) BUT the microwave did not work and neither did the coffee maker. Since we were checking out anyway we did not try to have someone come up and fix it, but if we were staying longer we would have asked to have it fixed. The breakfast buffet was good. Everything was hot and fresh. The staff did a good job keeping the area clean and fresh food available. The front desk staff was very friendly and informative when we asked numerous questions about where to go and how to get to where we wanted to go. Since we would not be back from our tour of the cruise ship until late afternoon, they let us store our luggage until we got done. Will definitely stay there again. We are hoping that someone cancels in Feb 17, 2013 so that we can stay there when we get off our cruise. Keeping our fingers crossed

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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by becker1959 for New Orleans
Ask becker1959 about Homewood Suites New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis P, General Manager at Homewood Suites New Orleans, responded to this review
November 23, 2012
Dear Becker1959,

Thank you for taking the time to provide this useful feedback. It is much appreciated! We are thrilled to learn you enjoyed our clean, comfortable accommodations. I do sincerely apologize for the issues you experienced with some of our appliances not functioning properly. I wish we would've known as we would've had a staff member come address these areas right away. I am happy to hear you were pleased with our hot, fresh breakfast in the morning and our staff's helpfulness. We hope that we see your family again soon-if not in February, then shortly thereafter! Thank you again!

Best,
Dennis Pearse
General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice two night stay”
5 of 5 stars Reviewed November 10, 2012

We had a two bedroom suite and it was large with two separate bedrooms. It was clean and well maintained. Breakfast was included as well as evening goodies. Beds were very comfortable. Staff was very accommodating and helpful. Parking was outdoors and fairly reasonable for a downtown location.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jennie B about Homewood Suites New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis P, General Manager at Homewood Suites New Orleans, responded to this review
November 23, 2012
Dear Jennie B,

Thank you for choosing to stay at the Homewood Suites by Hilton New Orleans. We are happy to learn you enjoyed our spacious, two bedroom suites for their comfort and cleanliness. We are also pleased to hear you liked our daily breakfast and dinner options Monday thru Thursday. We hope to see you at the hotel next time you stay in New Orleans!

Thank you,
Dennis Pearse
General Manager
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Alice Grzesik
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Best bet for Bourbon St!”
4 of 5 stars Reviewed November 6, 2012

We stayed here 2 nights before heading off to Biloxi, MS and had a clean comfortable room to crash in after partying on Bourbon St. Only a few blocks away, we found a great diner in the back of a bar, close enough to shop, eat, and sight-see! Best value on the block!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask fierceangel about Homewood Suites New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis P, General Manager at Homewood Suites New Orleans, responded to this review
November 23, 2012
Dear fierceangel,

Thank you so much for staying here at the Homewood Suites New Orleans! We love to hear that you enjoyed our clean, comfortable suites after a night on the town. We hope to see you here at the Homewood next time you venture to the city of New Orleans.

Best,
Dennis Pearse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Homewood Suites New Orleans

Also Known As:
Homewood Suites New Orleans Hotel
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood
New Orleans Homewood Suites
Address: 901 Poydras St, New Orleans, LA 70112
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in New Orleans
#55 Business Hotels in New Orleans
Price Range: $$
Hotel Class:3 star (3*)
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