-Very knowledgeable and helpful innkeeper, who gave us excellent recommendations for what to do in the city and when, how to find out what was happening around town, etc.
-The wifi network we were told to access the first night did not have signal in our room (only in the hall outside). The next day we got the correct information.
-Our room had its own thermostat, but the AC unit wasn't powerful enough to cool the room except at night. Not a big deal, since we were only there at night and early in the morning!
-Breakfast was tasty, but generic - lacked the character of original recipes and specialized dishes that I've experienced at other B&Bs (Gable House in Durango, Southmoreland in Kansas City).
-Our room floor was not clean when we arrived, and was not adequately cleaned during our stay. The innkeepers insisted that the cleaning staff had been over the room, sweeping and vaccuuming, but my wife and I each found small pieces of glass stuck to our feet on different days just from walking across the floor barefoot after a shower. The rug was visibly full of dirt and the floors dusty, especially around and under furniture. I have no doubt that the staff *did* vacuum and so on as the innkeepers said, but a quick main-area sweep or hasty vaccuuming did not do the trick and the innkeepers did not inspect for quality, even after we mentioned it to them our first morning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to provide this helpful feedback. I hope your trip to New Orleans was an overall positive one and that you will visit The Big Easy again.
As I think I mentioned to you, depending on where you are at any given time in the house, the construction of this grande ole dame sometimes impedes the wireless connection, which is why we have installed three open wireless networks to accommodate our guests' cyber needs, as well as a locked network that guests can use if need be. I regret that you encountered difficulty in your room the first night but was glad that you successfully gained internet access through the locked network the next day.
I was surprised to hear that you were uncomfortably warm during the day, as guests who stay in that room usually tell me that they are cold! :-) I hope New Orleans' summer heat doesn't keep you from coming back, and next time I'll put a second fan in your room.
While the fire and health code in New Orleans limit what I am permitted to offer to guests in the way of hot food, we try to work around this by rotating our breakfast menus on a daily basis with offerings such as homemade quiche, homemade muffins and breads, and local favorites such as grits and grillades and eggs benedict.
All of the staff of the Canal St. Inn is committed to cleanliness. If I recall correctly, we were in the process of cleaning your room when you arrived for an unexpected early check-in. Nevertheless, we are redoubling our housekeeping efforts.
It was a pleasure meeting and talking to you while you stayed with us, and I hope you will come back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.