First off, let me say this location is fantastic. It is not right on Bourbon st, which means you can actually get to it by cab at night but it is just the right amount of distance that you can make it back in a drunken stupor. The Hotel ambiance is eclectic with a huge chair/Throne in the lobby that makes you feel like you are Alice on a mushroom. The mood of the hotel is also interesting. Setting a kind of neo classic transcendentalism meets Monet sort of feel. Think Thoreau on acid that puked blue. In fact, if you were tripping on acid, I have a feeling you would discover Nirvana while walking down the hallway of this hotel.
The staff was nice, albeit not always helpful, and the beds were comfortable and spacious.
Now, for the complaints.
I had booked 2 rooms. One through a third party source and the other directly with the Hotel. The third party room was pre paid and the other room was not. You would think this was discovering the Arc of the Covenant because the receptionist had no idea what to do. She checked me in, I gave her my credit card and she said it was declined. Odd, I thought. I gave her another card..... Declined again. So I gave her a card I knew couldn't be Declined, my AMEX. Guess what? Declined again! hmmmm... I call my bank. Bank says no decline on record and there is a hold of $200 from the hotel. I am puzzled. She calls the Manager who comes out and takes my card and goes back to figure it out. By this time, 40 minutes has passed and I'm still standing by the front desk not checked in (despite the fact that one of the rooms is prepaid.) The manager comes back and says he's fixed everything and all is fine. Close to an hour later, we were in our rooms. I forget about the incident and go about our trip.
My friends and I are drunk, thanks to the wonderful hospitality of Bourbon St. We stumble to Brunch around 11. On the way out we put the sign on the door asking for the rooms to be cleaned and we ask one of the maids what time she expects it to be done. She says no later than 3pm. Fair enough we thought. We get back at 5,room still not clean. No worries, we get dressed and go out for the night and asked them to clean the room and forget about the incident.
Again, we awaken to a drunken stupor. On this day, we were planning on checking out ONE of our TWO rooms since some of us are leaving. There are two bills under our door. Odd I thought. We prepaid for one of the rooms, there should only be one bill. We consolidate our belongings into one room before headed out for Brunch. We stop by the front desk to ask about the two bills and we were told it was a mistake and there would only be one bill since the other room was prepaid. Fair enough. We check out of the one room and go out to town, after putting up the sign that we wanted the room cleaned. We return at 5pm, room still not cleaned. We call the front desk, they apologized and said they would have someone take care of it. I leave for the airport so I don't know how my friends found the room when they returned to the hotel.
Now flash forward to Present day. ONE full week after the stay at the hotel. I logon to my credit cards and lo and behold. I have THREE, count them, THREE, pending charges for EACH of the three cards I handed the girl that she said was "Declined." And this is for the room that was PREPAID. So I've already paid for the room and now I have THREE more pending charges. Now granted they are Pending so it may still fall off, but it has been SEVEN full days and it is still there. Plus, I was told the charges were Declined when I checked in. Obviously, they were not declined. To put the cherry on the cake, the room that was NOT prepaid, was incorrectly charged. They overcharged exactly 200 more than the receipt I was given.
If you do check into this hotel, I recommend you book either all through third party or all directly if you have more than one room. Apparently, trying to split the booking methods causes large amounts of confusion that they do not seem to understand. I'm still trying to resolve this issue.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.