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“The Saint Hotel, New Orleans” 4 of 5 stars
Review of The Saint Hotel, Autograph Collection

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The Saint Hotel, Autograph Collection
4.0 of 5 Hotel   |   931 Canal Street, New Orleans, LA 70112 (Central Business District)   |  
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Ranked #50 of 154 Hotels in New Orleans
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“The Saint Hotel, New Orleans”
4 of 5 stars Reviewed February 25, 2013

What a cool hotel. Great bar, solid staff, limited breakfast (a bit eclectic for my taste) but good service. Very reasonable pricing for New Orleans. The location. Makes it safe and has quick access to both the French Quarter and CBD.

Room Tip: Ask to overlook Canal St.
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
Thank you for your review on our hotel! We appreciate your comments about our location, bar, solid staff and great service! Come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

I was very pleasantly surprised by this hotel. Rooms were clean, cozy, and well-decorated. Staff were all friendly and helpful. The lobby and bar are cool and inviting. I had drinks downstairs and food via room service - both we're really good. The location puts you about 2 blocks from Bourbon St. I would definitely stay here again.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
We are so glad you had such a nice stay with us at The Saint Hotel! Thank you for your comments about our location, cozy rooms, enjoyable lobby and cool bar. We appreciate you taking the time to tell us about your experience and we hope you visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2013

I spent President's Day weekend in NO with my teenaged children. We had reservations to stay Saturday and Sunday night at The Saint but because of a miscommunication, my reservations were not in the system. The front desk agents were friendly, calm, gracious, comforting and worked diligently to work through the situation. They found us a beautiful room (825) which was spacious, spotless and quiet. The room was beautifully decorated, nice blue and white, sophisitcated and clean (a nice juxtaposition to The French Quarter!). We enjoyed Brendon, the bellman who had great recommendations on places to go. The hotel is really beautiful and the service truly could not have been better. We will return!

Room Tip: Our room was far away from the elevator but it meant limited hallway noise, NO elevator noise and it...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
We appreciate you taking the time to tell us about your lovely experience at The Saint Hotel! We are so glad the Front Desk was able to take care of you- they really are great! Thank you for your comments about our rooms, decor and helpful staff. We hope to accommodate your lodging needs again in the future!
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Dallas,Texas
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 20, 2013

Went with a group of girls last weekend for a girls trip. I have visited New Orleans many, many times and I would definitely stay here again. Here are the pros and cons...

Pros-
Great location - edge of French Quarter right on Canal
Modern Rooms (Ours was in perfect condition - our friends had a different experience)
Fairly Quiet
Friendly Staff (Tell Robert the Bellman that the ladies from Dallas say hello. He was very helpful!)

Cons-
**Hotel is pretty much all King beds. Don't count on two queens. Also they only have two rollaways on property. We had to beg for ours.
Not much for views
Restaurant service is pretty limited

Room Tip: We had 505 - spacious and quiet.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
Thank you for taking the time to tell us about your girls weekend in New Orleans. We appreciate your comments about our modern rooms, great location and friendly staff. We will certainly tell Robert hello from you all! We hope you all come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 18, 2013

We went to New Orleans for Mardi Gras, it was our first time both at the City and Mardi Gras. We chose The Saint Hotel as we wanted to be in the middle of the action. The hotel is really amazing, very modern, wonderful service, very friendly staff, very comfortable room and steps from Bourbon St and all the great restaurants at the French Quarter. Have a drink at their lobby bar, Lucia the bartender was really nice. The Valet guys were also nice and always available to provide directions to places and make recommendations. We can't wait to go back and try the roof bar they are about to open!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
We are so delighted you enjoyed your visit to New Orleans and The Saint Hotel! Thank you for telling us about your experience. We appreciate your comments about our location, decor, bar and friendly staff! We look forward to you visiting again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 14, 2013

We booked two king sized rooms for Lundi Gras and Mardi Gras. The price was right and the location next to the Ritz Carlton was great. We asked for quiet rooms at check in and we got rooms facing the next door hotel, so no view. This didn't bother us at all; we're locals and wanted to sleep more than look out on Canal St. There was no outside noise at all--even the hallways were super quiet. We slept well; the bed was pretty comfortable but the pillows a little hard for me.

The only reason it's not a five star is the shower. It was a handicapped accessible bathroom (we're not handicapped, it was the only other quiet room they had) but they rigged some sort of shower wand system that resulted in low water pressure and inconvenience with showering. The bathroom itself was large and well appointed but the shower needs work.

So overall, this is a great place to stay: convenient location a little ways away from all the mayhem, quiet rooms, nice staff, cool bar, weird lights in the hallways, clean. Would definitely stay there again (maybe even next year at Mardi Gras!).

Room Tip: Quiet rooms have no view. The shower in the handicapped room was not good.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
Thank you for telling us about your Mardi Gras visit at The Saint Hotel! We are so glad you had such a nice and more importantly quiet stay! Thank you for your comments about our location, rooms and friendly staff. Come back and stay with us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilford, CT
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 9 cities Reviews in 9 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 8, 2013

We decided to leave early to avoid the snow and wanted something different for one night. Found this hotel on the Marriott's website and thought--WoW--looks pretty different, let's give it a shot! As you walk in you get this light and airy feel--must be the white drapes! Everything here is very casual and laid back--even check-in. Not your standard desk--open and relaxed. Got our key and up we went. Got off the elevator and the hallways were lit with dark blue lights. Not sure what to think so we continued on to our room. What a surprise! Everything was dark blue and white The room had brick exterior walls and a large mirror served as a headboard as well. The room was immaculate. The bathroom very clean with a unique climber sculpture over the toilet. Bed was comfy. Even purchased the Pj shirt left in the room. Cute and real convenient! The Saint is just a really different feel than your standard room.

Everyone super friendly and concerned with your well being. Breakfast staff extremely welcoming and gave us tips to find the best place to buy coffee. It turned out to be the best grocery store--something for everyone! Did buy the coffee at a great price. Also, waitress gave us complimentary mimosas with blueberries for my birthday. When people make you feel special, you will always remember that. I will and we will definitely be back.

Thanks for the superior service and special little touches which made us feel welcome!

Room Tip: Room away from the elevators are quieter!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review, March 12, 2013
We appreciate you taking the time to tell us about your stay at The Saint Hotel! We are so delighted you had such a nice time and happy belated birthday! Thank you for your comments about our lobby, rooms, superior staff and service. We hope you come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saint Hotel, Autograph Collection

Address: 931 Canal Street, New Orleans, LA 70112
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #50 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Saint Hotel, Autograph Collection 4*
Number of rooms: 166
Reservation Options:
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