SAFETY WARNING !!! We stayed in this hotel for Two nights of our Honeymoon and were very disappointed. Upon getting to our room we found a wadded up cleanex on the floor indicating the room was not cleaned as it should be. The white foyer walls were marked up from previous suitcases.
We had several hundred dollars in cash and a work laptop that needed to be kept in a safe. The safe in the room did not work so we called the front desk. About 20 minutes later the door to our room opened, assuming it was maintenance, we were shocked to find it was a complete stranger that was booked into our room after we had already been in the room. This stranger had a working key to our room!
I called the front desk to report a stranger having a key to our room, entering, and even more concerned now, asked about the safe. The woman at the front desk seemed put out that we were inquiring again after now being stuck in our room for an hour.
A few minutes later maintenance came up, had trouble figuring it out and called for help. It appeared the batteries were dead and they replaced themand it now worked. The next morning, the safe could not be opened and now had the work laptop and our cash in it. We called the front desk and was told they would send someone up, this was at 8:30am. Maintenance came up and couldn't figure out how to open it after using an external power source. He stated he would now have to call the safe company out, to open the safe. We were now trapped in our room on our Honeymoon!
I walked to Subway, and my wife stayed behind for security reasons with the laptop and cash. When I got back from Subway at 10am, I stopped by the front desk and asked about the ETA with the safe company. I was told they were still on the phone with the safe company, (on the phone for 45 minutes?). The gentleman at the desk said he would check, I believe they forgot about us. About 10 minutes later, the same maintenance man came up, again with the external power source, he stated this time with a new 9 volt battery in it. The safe open right up. Now that I think about it, the day before they just brought a hand full of batteries and I bet those were used and near dead as well.
So now we had no safe to use and we asked if the front desk had a secure place to keep our valuables. When we went down for the day we took our work laptop asking for it to be locked in a secure place. We explained the laptop contained personal HIPAA information and social security numbers for over 300 employees.
Upon returning later in the evening, I presented the claim check, someone went to retrieve it and after about 10 minutes said they couldn't find our checked item. I explained it was suppose to be in a secure area and then was told the manager was gone and there would be no way to retrieve it. I stated this would not be unacceptable and needed this item back. The woman tried making about 2 or 3 calls, getting no answer. Through this, I had mentioned it was a laptop and the woman at the front desk said oh. She turned around bent over on a shelf and reached for this laptop that was suppose to be in a secure location. Again a laptop with over 300 individuals HIPAA and Social Security Numbers. I had walked past that desk at least two times over our two day stay that there was absolutely no one at this desk. Totally unbelievable!
I would not stay at this place if it was free, they just need so much more training and you would be risking your security by doing so.
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