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“Not a good experience” 1 of 5 stars
Review of Federal City Inn & Suites

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Federal City Inn & Suites
2.0 of 5 Hotel   |   740 Hebert Drive, New Orleans, LA 70114   |  
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Ranked #91 of 156 Hotels in New Orleans
Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Not a good experience”
1 of 5 stars Reviewed April 5, 2014

The area of the hotel is ok, it seems safe, theres always patrol cars driving around. Nothing to really do or places to eat around it. Staff friendliness varies. The one lady at the desk was very nice and friendly when we arrived, the next guy on duty was not. The rooms are very spacious, nice little kitchen and table space. The beds are not very nice. Our comforters look very old with some stains, pillows the same, we went to change pillow case and the pillows were yellow as if they havnt been washed or replaced in years. The beds are not comfy. We also were hot and went to turn air on and were unable to, looks like each room is not individually controlled. We still have a few nights left which we are not looking forward to, but every other hotel in the area is booked up so we have no choice...

Stayed April 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, April 14, 2014
Good Afternoon,
First please accept my sincere apologies for not meeting you expectations. We take these comments seriously and your concern about the cleanliness’ is unacceptable. We take pride in presenting clean comfortable and reasonable priced rooms.
Our bed covering's are a little old but are cleaned on a regular basis.
Our in room air conditioners and heaters are individually controlled and we do have maintenance on staff in case of any issues and we would have been more than willing to make your experience with us a pleasant one.
Also of note we will be undergoing a renovation later this summer which will enhance the guest experience totally.

At your convenience please feel free to contact me directly to discuss your issues and hope that you give us the opportunity to serve you and your family again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    23
    31
    13
    2
    3
See reviews for
18
26
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New York City, New York
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 31, 2014

If you want to be in the center of the action, this is not the place for you. Located in a former Navy lodge in an area of town that few tourists would visit, the hotel offers large rooms at affordable prices, something hard to find in New Orleans. We used Hotwire to get our room for 3 nights and were very satisfied, as the room came with a kitchenette and was very quiet. There is no breakfast, and a small laundry at $1.25 per use.

There is nothing within walking distance but a short drive will take you to Algiers Point where a ferry can take you to Canal Street. Note that the ferry doesn't run past 7 pm so late nights on Bourbon Street will require a taxi or bus back.

The small underused Oakwood shopping mall lies about two miles away.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, April 14, 2014
Good Afternoon,

Thank you for taking the time to review the Federal City Inn & Suites on TripAdvisor.
The staff and I pride ourselves on offering clean, comfortable rooms. I am pleased to hear that we met all of your needs and we look forward to you staying with us again on you next visit to our city.
Please be advised that we will continue to enhance your experience with a refurbishment of the hotel later this summer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
98 reviews 98 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 21, 2014

Looking for a reasonably priced hotel wasn't easy in NOLA. We tried going the rental vacation homes route and even checked craigslist but it was riddled with scammers--unbelievable. Therefore, we settled to go back to a hotel. Any hotel near the french quarter would be too expensive. This place was available. When we arrived, they have been booked to the top week after week probably cuz it was the same month as mardi gras and spring break for many people. Well, it was still a drive to the french quarter but wasn't too bad. The room was clean. No continental breakfast, but we knew that and bought breakfast food to put in the fridge and toasted our bagels with the toaster as well as used the utensils provided in the small kitchenette. There were no cable movies but we settled for our netflix on our tablet and laptop. It was home sweet home while we were in NOLA. I've been in better hotels, but I'm glad we were able to find this place within our budget.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, March 25, 2014
Good Afternoon,

Thank you for taking the time to review the Federal City Inn & Suites on TripAdvisor.
The staff and I pride ourselves on offering clean, comfortable rooms. I am pleased to hear that we met all of your needs and we look forward to you staying with us again on you next visit to our city.

Also of note, we will be undergoing a hotel renovation later this summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Virginia
Top Contributor
92 reviews 92 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 13, 2014

We stayed here 4 nights on our recent trip to NO. Great price in comparison to what we could find across the river. We don't spend a lot of time in our room so don't like to sink a lot of $ on lodging. Room was spacious, clean, bed/pillows very comfortable. There was an easy chair for reading, flat screen tv, small table for dining and full kitchenette with fridge, microwave, stovetop, pots, dishes and utensils. Area felt safe on former navy base with police just across street. We are a family of runners and had no problem getting out in the morning for runs. About 15 minutes from downtown NO & French quarter by car. We drove as it gave us more options. GPS had no problem getting us to location. Your other option is free ferry which is walking distance from hotel. No dining on premises. Ate breakfast everyday at wonderful little cafe called Tout de Suite on Verret St not too far from ferry. Check it out for great food at reasonable price. Only minus for hotel was noise one night. Doors do not insulate rooms from noise and we had one evening of kids running in halls. We would stay here again

Room Tip: No elevator. If you need one take first floor.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, March 25, 2014
Good Afternoon,

Thank you for taking the time to review the Federal City Inn & Suites on TripAdvisor.
The staff and I pride ourselves on offering clean, comfortable rooms. I am pleased to hear that we met all of your needs and we look forward to you staying with us again on you next visit to our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 12, 2014

It's close to New Orleans and cheap, however this also brings in loud families and kids. Room was comfortable, but bring ear plugs to deal with other hotel guests. Room was large, bed comfortable, bathroom acceptable and it was cleanish. Car required... it a 15 minute drive to New Orleans.

No free breakfast, but they are normally worth what you pay for them.

Room Tip: Go upstairs...
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, March 25, 2014
Good Afternoon,

Thank you for taking the time to review the Federal City Inn & Suites on TripAdvisor.
The staff and I pride ourselves on offering clean, comfortable rooms. I am pleased to hear that we met all of your needs and we look forward to you staying with us again on you next visit to our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2014

was trying to see where the hotel was located at. so i call the hotel and talk to the clerk. and he did not seem like he wanted to rent out the rooms for the hotel. all he keep saying was that there are closer hotel to the port. i really wanted to see about staying there because of the reviews but i guess i will not. i need to find one closer to the port i guess which he did tell me that they where only 2 miles away from the port but across the river.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, April 14, 2014
Good Afternoon,
Thank you for taking the time to post your comments regarding your recent communication with the Federal City inn & Suites.

Please accept my sincere apologies as you were not able to book a room. I am confused by the nature of your call and questions. Yes there are hotels closer to the port, but we do host a large amount of guests either prior to their cruise or after and sometime both depending the guests travel arrangements.

When you have the time I would like to discuss the concern you raised so feel free to contact me directly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 25, 2014

I enjoyed my stay at this hotel,but you need to know a few things before.A car is a must since the ferry is 1.5 miles away and only a Subway,gas station with excellent fried chicken(Brother's)that also sell liquor,beer etc.It's only a short 10 minute drive over the bridge to Canal Street.The staff were excellent and very professional and is an asset to the hotel.The walls are not well insulated and you can hear everything in the rooms next to you and in the hall way,but was not affected by that,i can see a problem if you have rowdy people staying there.The small kitchen was much appeciated.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, General Manager at Federal City Inn & Suites, responded to this review, March 25, 2014
Good Afternoon,

Thank you for taking the time to review the Federal City Inn & Suites on TripAdvisor.
The staff and I pride ourselves on offering clean, comfortable rooms. I am pleased to hear that we met all of your needs and we look forward to you staying with us again on you next visit to our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Federal City Inn & Suites

Address: 740 Hebert Drive, New Orleans, LA 70114
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #91 of 156 Hotels in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:2 star — Federal City Inn & Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Federal City Inn & Suites, located 10-minutes from downtown New Orleans, is situated within the new Federal City New Orleans development . Our recently renovated hotel is conveniently located for guests conducting business with the US Marine Corps Reserve, the US Marine 4th Division and surrounding office buildings. Our refurbished guest rooms offer travelers spacious, clean and comfortable accommodations with competitive rates during major events held in downtown New Orleans, such as the Sugar Bowl, Mardi Gras, the French Quarter Festival, the Jazz & Heritage Festival and the Bayou Classic. During your stay, enjoy local attractions such as live music found in the nearby historic Algiers Point neighborhood, a game of golf on the beautiful grounds of the TPC Golf Course of Louisiana - home of the PGA Zurich Classic Golf Tournament, or a friendly competition racing go-carts at the Nola Motorsports Park. ... more   less 
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