I have stayed at the campground here on 2 previous occassions. We've never had a problem, though the facilities are average at best. I made reservations for New Years Eve back in November. The site was booked for 3 nights through a reservation site. I requested 30 amp service and a pull through site. When i received the confirmation I saw they had me set for 50 amp service, which I am unable to use, and charged me an extra $15.00 for this service.
I emailed them right away to correct this and requested they credit my card back for the $15.00 charge but never heard from them. I decided I would address this when I arrived in New Orleans. When I got there I spoke to the man at the registration desk and he told me they "are working on getting this corrected". The site didn't matter since the entire campground was practically empty. I still hadn't heard anything about the over charge by the time I left so I decided to drop it. However, when I checked my account I found there was an additional charge for $105.00. This angered me a bit and I decided since I had to call them again about that charge that I also wanted the other $15.00 as well.
When I spoke to them they told me they had already cancelled the charge for $105.00 but that no one there could refund the $15.00 and I would have to call the reservation company for the refund. I called them and they seemed confused as to why I was referred to them but they called for me to try to straighten it out. I received a call back from them and was told that Mardi Gras Campground/Red Carpet Inn refused to refund the money.
Now I'm pissed so I called back to the campground and told them I wanted to no what their justification was for keeping my money? This was their answer verbatim....."There IS NO JUSTIFICATION. We just don't do refunds!". The person I spoke with told me he would "talk to the boss" about it and call me back but so far I've had no return phone calls.
It's not about the $15.00 anymore but the principle. They admit they owe me the money but just refuse to give it back.
BEWARE doing business with these ripoffs!!!!!
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- Also Known As:
- Red Carpet Hotel New Orleans
- Red Carpet Inn And Suites
- Red Carpet Inn New Orleans
- New Orleans Red Carpet Inn