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Maison Orleans: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 34 Reviews
5.0 of 5 stars
23
4.0 of 5 stars
6
3.0 of 5 stars
2
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 156 hotels in New Orleans
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  • Rooms: 75
  • Address: 904 Iberville Street New Orleans, LA 70112-3134
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Check Rates: $440 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Maison Orleans

( 7-11 of 34 )
“Nice place but so-so service”

Maison Orleans

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2 of 5 stars
Miami, Fl
Apr 21, 2008

We stayed at the Ritz's Maison Orleans for a four day weekend getaway seeking fun and relaxation. The accomodations were very nice, but the service...not so much. Staying on the club level of a Ritz, maybe I had high expectations, but for the $370 per night price, I should. The complimentary snacks and drinks were nice, but when asked about tours or things to do, we were given a bunch of brochures and sent on our way. Dinner reservations, the same, no help provided. The worst was the spa experience. We were very much looking forward to a nice spa day, but from the start it was a disaster. The spa employees were rude to say the least. After almost two hours of waiting for a massage sitting in a robe (after the conceirge made a mistake on the time of the appointment) I was told that yet again there was a mistake and I had no appointment scheduled. My husband had a similar experience with scheduling and although he was finally able to have a massage, he wasn't impressed with the service. After complaining about the experience we were told that no spa charge would be billed to us, but it was...of course. The house keeping was a bit annoying too since they slammed doors in the hallway all morning and spoke so loudly we were abruptly awakened each morning of our stay. Overall the experience at the Ritz was not relaxing and left so much to be desired. We haven't stayed anywhere else in NO since this was our first trip and most likely last.

  • This TripAdvisor Member:
    • Liked — nice bed
    • Disliked — service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nina2727's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: June 25, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Great food / Wine
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Average price*: $440 (year-round)
“Treated Like Royalty”

Maison Orleans

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5 of 5 stars
new orleans, la
Feb 25, 2008
2/2 found this review helpful

Being from New Orleans, my husband and I had the traditional French Quater/New Orleans wedding and the Maison Orleans assisted in completing a fairytale evening for us. It started when they agreed to use their hotel car to pick us up from our reception in the heart of the French Quarter and it ended with them bringing us to the airport two days later for our honeymoon flight.
After my husband carried me over the threshold, he started to look around and did not see the Champagne that was suppose to make it to our room; however, we had passed it when we came in the door with me in his arms! It was perfectly chilled and a plate of chocolate covered strawberries sat next to it! Little did we know, but both water and champagne are a staple in the Maison Orleans!
The room was large and decorated in a warm ellegant style with wood floors throughout the room. The bathroom was extremely large and nice (there are candles in the bathroom, so grab som matches!).
There are 4 different food displays for you to help yourself on the main level. There are soft drinks, water, wine and champagne all the time. If you want coffee and it is not displayed, just ask and it will be brought to you in no time flat! There are games to play in the study if you want to stretch your legs from your room without going to the main part of the hotel or going outside.
My husband checked our bill on the television and there was a discrepency with it, so he called and they changed it immediately! He informed the man at the front desk that we had a late afternoon flight and they gave us a 2pm check out. The man at the front desk found us having a snack and asked if we would like a going away box of goodies because we had a long international flight and that way we would not have to eat plane food.
The car picked us up for the airport on time and the driver had 2 bottles of water waiting in the center console! From beginning to end, they were wonderful. It was definately worth every penny!!!!

  • This TripAdvisor Member:
    • Liked — The service provided by everyone we came in contact with during our stay
    • Disliked — The made try to come in our room one morning at 7:45 am and then again @ 8:15 am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blissfulbride's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: February 25, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Spa
Was this review helpful? Yes No
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Average price*: $440 (year-round)
“Sensational”

Maison Orleans

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5 of 5 stars
gold coast Australia
Feb 25, 2008
1/1 found this review helpful

We stayed an entire weekend at the Maison Orleans.. and what can i say.. SENSATIONAL...
I got a great deal for around 280 dollars per night... and the valet was kind enough to give us free parking for the entire stay...
Combine that with the ' yummy buffet style nibblies' served 5 times a day.. including wine.... its a great deal

The staff were above helpful... very friendly.. nothing was too much trouble...

The rooms are top quality.. the baths OMG... two people can lay down in them.... and the beds and linens were the most comfotable i have experienced in a hotel....

Do yourself a favor.... stay at the maison orleans... it wont disappoint

  • This TripAdvisor Member:
    • Liked — Whats NOT to like
    • Disliked — it was all good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kitkatkoe's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: November 02, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $440 (year-round)
“Top-Notch Facility”

Maison Orleans

Feb 8, 2008
3/3 found this review helpful

On a recent trip to New Orleans, spent half my time here and half at the Windsor Court. This one came out on top for me. It's less than a five-minute walk to the heart of the French Quarter, but far-enough removed that it's out of the chaos.

This is actually a separate building adjoining the primary Ritz-Carlton, so the entrance is on Iberville St. The lobby is on the 4th floor, where there's just a simple writing desk for check-in. All very smooth, comfortable, and efficient. The club lounge is on the same floor, and it's terrific. There's a larger main room with lots of seating at tables, chairs, sofas, and other groupings. Across the hall, there's a smaller library room for a more intimate feel. The food presentations were as good as you would expect, and there was always nice-quality wine and champage out.

The rooms are fantastic. Everything looks spanking-new and is spotless. The decor is classic New Orleans--almost over-the-top, but not quite. There's a half-canopy, a fireplace facade, wooden library shelves lining the wall, a tea-service credenza, and a rolling bar cart with drop-down leaves. The mattress and linens are ultra-comfortable. The room is also wonderfully colorful--no boring hotel beige here. Floors are hardwood with area rugs.

The bathrooms are sensational--typical RC layout with wide marble counter, large separate shower, and impossibly deep tub. They're done in tones of rust and charcoal marble.

Lounges and dining in the main Ritz building are easily accessible and all plush.

Service was slick and friendly. As with much of New Orleans, it seemed like they were possibly just a little under-staffed, but the Maison Orleans only has 75 rooms, so there was never any real wait for anything.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adamunc's Summary
Date of Stay: January 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Spa
Was this review helpful? Yes No
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Average price*: $440 (year-round)
“Best Hotel in New Orleans”

Maison Orleans

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5 of 5 stars
Houston, Tx
Jan 14, 2008
0/2 found this review helpful

The personal service and the complimentary food and coctails make this the place to stay in New Orleans. The rooms are classic and the toiletries are Bulgari. We were upgraded to a beautiful suite and did not want to leave the hotel.

  • This TripAdvisor Member:
    • Liked — the service and the rooms
    • Disliked — The rstaurant was a little slow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
piatty73's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: August 16, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $440 (year-round)

Reviews of Maison Orleans

( 7-11 of 34 )
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Maison Orleans Address

904 Iberville Street, New Orleans, LA 70112-3134