We stayed at the Ritz's Maison Orleans for a four day weekend getaway seeking fun and relaxation. The accomodations were very nice, but the service...not so much. Staying on the club level of a Ritz, maybe I had high expectations, but for the $370 per night price, I should. The complimentary snacks and drinks were nice, but when asked about tours or things to do, we were given a bunch of brochures and sent on our way. Dinner reservations, the same, no help provided. The worst was the spa experience. We were very much looking forward to a nice spa day, but from the start it was a disaster. The spa employees were rude to say the least. After almost two hours of waiting for a massage sitting in a robe (after the conceirge made a mistake on the time of the appointment) I was told that yet again there was a mistake and I had no appointment scheduled. My husband had a similar experience with scheduling and although he was finally able to have a massage, he wasn't impressed with the service. After complaining about the experience we were told that no spa charge would be billed to us, but it was...of course. The house keeping was a bit annoying too since they slammed doors in the hallway all morning and spoke so loudly we were abruptly awakened each morning of our stay. Overall the experience at the Ritz was not relaxing and left so much to be desired. We haven't stayed anywhere else in NO since this was our first trip and most likely last.








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