Staff is more then helpful and always friendly and waiting to help out. Rooms are clean and very nice and we were upgraded to a queen suite. The location was a minute walk from Bourbon Street and all the goings on of New Orleans. We walked everywhere and never felt unsafe! We arrived early and called them a day early to let them know and they got our room to us a couple of hours early and held our luggage for us while we waited. We went and got our bearings downtown while we waited so it was actually helpful. HIGHLY RECOMMEND!!!!! Will stay again if we go back to NOLA.