We recently had to stay here for a conference. The lobby was pretty, the common areas were relatively clean and well-maintained, check-in was pleasant, but that was where our positive experience ended. Does this hotel even employ a housekeeping staff? I think we spotted a couple of cleaning carts in the hallways, but you wouldn’t know it by the condition of the rooms. There were water marks, weird smudges, and fingerprints all over the glass countertops on the desk and nightstands. The floor was not very clean in either the living area or the bathroom (the bathroom had hair on the floor and other random yuckiness). The interior shower curtain was disgusting (shampoo, soap and who knows what else splattered all over it – how hard is it to swap out a washable shower curtain?). The back of the bathroom door also had something gross splattered on it, the walls in the bathroom looked like they hadn’t been wiped down in months, and the drinking glasses were disgustingly dirty. The housekeeping staff obviously takes zero pride in their job. I would review the room amenities and post pictures, but there’s really no point.

Other areas of the hotel: Once you get the elevator system figured out, it’s really quite cool and very efficient. The food and service at Vitascope was outstanding. The bellmen were hit and miss (some were great, some were clueless), and a few of the Starbucks employees were not very friendly at all. The employees at the gift shop were outstanding – very nice and very helpful. We also had a great experience with Pizza Consegna – fast delivery directly to our room, great price, and the pizza was delicious.

This could be a decent hotel if they knew how to actually clean a room... and unfortunately for this Hyatt, it makes or breaks a hotel stay. The condition of our room was not just about a few things missed -- this room had been consistently neglected. We’ve stayed in quite a few lovely Hyatt Regency properties, but we were shocked by our experience here. The housekeeping service was shameful for the Hyatt brand. Stay somewhere else.

We really enjoyed our stay here. The staff was nice, but will try to work you for tips. Room was very nice and very clean. Quick walk to the french quarters. Quite at night. No truly negatives to say. We did get our charged for parking the first night but received a discount for the second night when we brought it up to the staffs attention.

I stayed here during the middle of Nov. 2012. Beautiful Hotel. Very nice remodel. Like new. Very Modern with nice amenities. It is a little challenging to navigate the hotel at first. The part I found fascinating was the button-less elevators. No buttons in the elevator at all. There is an electronic touch key pad outside the elevator. One swipe of your key card, and it automatically tells you which elevator to take to your floor. You can also select a floor by touching the key pad and selecting the floor you need. Different, but a nice modern touch. The staff was very friendly and helpful, especially navigating the hotel that first day.

My room was very nice, clean, and new. Large flat screen and plenty of room to spread out. I was on the 25th floor with a nice view. Small fridge in the room was a good to keep water and other snacks. Nice clean bathroom and shower.

I had access to the Regency Club on the 32nd floor. Very nice place to have breakfast, and snacks throughout the day. There is free computer access and printing capabilities. Great to print boarding passes. Spectacular view of New Orleans. Also brought a few clients up for meetings, which was better than a windowless conference room. Very relaxing.

The fitness room is state of the art with nice equipment and plenty of cardio machines. Elliptical, bike, and treadmills. Enough weights to get a decent work-out. They really need a Smith, and dumbbells which go to maybe 90 lbs.

Overall, a great stay. Would highly recommend this hotel for business, or pleasure. Definitely meets the high quality Hyatt standards you would expect.

Just got back from a 2 night stay here. The property itself is nice and clean. However, for a place that just one year ago got a $280 million renovation, something isn't right.

The bads:
1. Our bedsheets had holes in them. Not little ones either, about the size of a quarter. Why they would give them to the maid to put on our bed is beyond me. Or why the maid would put them on a bed after having seen the holes, is just bad training.
2. The shower design in our standard king room is bad. Water leaked out all over the bathroom floor.
3. Soundproofing is terrible. You hear everything on the street, including music, sirens, jackhammering related to the delayed streetcar line, and saxophones from buskers, and we were on the 24th floor.
4. On Saturday morning, we left the room at 9am and requested that our room be made up. Got back to the room at noon, it had not been made up. The housekeeping manager stopped by (she was doing rounds) and we told her to please make up the room. We left and came back at 4pm, room was still not made up. It took 2 phone calls and a trip to the front desk to have the room made up. The front desk guy (very helpful) told us that a number of maids decided not to come to work that day and that was the reason for the delay.

The goods:
1. The elevators are cool.
2. The bathroom amenities are nice.
3. The TV system is good and actually has hi-def channels.
4. The restaurants look nice (even though the Starbucks has very limited hours).
5. The Regency Club has nice views, a good coffee machine, and a big screen iMac.