I read a few reviews before staying here & thought they were harsh. Unfortunately, the reviews were true. I stayed here 11/27-12/1/06 for work & had a terrible time. The hotel lobby was nice; hotel staffs were OK. The hallway has a mold/mildew smell & the carpet was old. I went to my room and could not open the door. I noticed there were dishes outside, so either the room was occupied or the hotel staffs have not cleaned the hallways. As I entered into the 2nd room, there was a disgusting smell (vomit & smoke); I had requested non-smoking room. So on the 3rd try, the room they gave me was much better. It was on the same floor as the Priority Club lounge (4th floor). There is only valet parking at this hotel; it cost $28. Vallet takes approximately 15mins to get your car. My 3rd day, it took over 45mins to get my car. Every time I asked about my car, the valet person told me it was coming. I told them that I could have walked to my workplace in 20mins instead of waiting for my car. They told me that they will not charge me for that day. I decided that I won't be using their valet service again. I ended up using another parking place; this was right behind the hotel ($20/night) and it took them 5 mins to get my car. When I returned to the hotel that night, again, I could not open my door. I went to the registration counter & was told that they checked me out already (Thurs.); I had a reservation til Friday. While waiting for the hotel staffs to sort out the issue, I spoke to other hotel guests nearby. Apparently these guests were having problems with their reservation; the hotel did not have rooms for them. At checkout on Fri, they charged me an extra day of parking. After trying to explain to the staff that I wasn't currently parking there and the guy was clueless, I gave up and left. I had a terrible time at this hotel & I don't recommend this hotel at all!
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans