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“Not Impressed” 2 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #107 of 155 Hotels in New Orleans
Myrtle Beach, South Carolina
Top Contributor
109 reviews 109 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
“Not Impressed”
2 of 5 stars Reviewed December 13, 2006

I was very disappointed in this hotel. I realize that there are still some clean-up and service issues, but the ones here were not hurricane-related. The hotel was dirty and our non-smoking room smelled strongly of smoke. My mother's non-smoking room was a bit cleaner and did not smell smoked-in. The service was at best, mediocre. I would not choose this hotel again. There are many, better places to stay in the city.

  • Liked — the exit
  • Disliked — the service
  • Tips/Secrets — stay way from this property
  • Stayed December 2006, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, TX
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 7, 2006

What a fantastic hotel! Even had we paid full price, the value was there. This hotel is located at the corner of Bourbon and Canal, very convenient. The room was wonderful. We were put on the executive floor for no extra charge. This included free drinks and appetizers from 5-7 in the evening and a light breakfast from 7-10 in the morning. The room was very clean and the bed was extra comfortable. The staff could not have been better. I have no reservations in recommending this hotel. At bookit.com the hotel is listed as a mystery hotel for $69. If you are going to New Orleans, this is the place. The Bourbon Street restaurant in the hotel is incredible. We ate there two nights because it was so good.

  • Liked — everything
  • Disliked — nothing
  • Tips/Secrets — Take a chance on a mystery hotel.
  • Stayed November 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novi, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 6, 2006

My 4 day stay at the Astor Crown Plaza involved conflicting emotions: on the one hand it is really hard to beat up on a hotel which is struggling to come back from Catastrophe, while on the other hand there are certain minimum standards of "hotel civility" which are hard to ignore in the breach.

The ultimate "bottom line" is the price/value ratio --- in my case the rock bottom prices of the room --- avg $136 - $150 per nite (plus characteristic 18% tax + $2.00/nite surcharge) still made the hotel very, very competitive with just about anywhere else in the U.S.

I refuse to "criticize" the Astor Crown which obviously has staffing and service issues; rather I will make "gentle suggestions" which will make things more comfortable for guests:
1. Can you provide working ice machines on any other than the 4th floor?
2. Can you furnish edible room service (filet/chicken entrees were totally substandard) ?
3. Can you provide fresh towels (no add'l towels after 2 requests).
4. Can you, please, please fix the dripping faucet in the bath tub?

I missed NOLA last year because of Katrina. I was delighted to return and urge others to do likewise. It is still a great City. The Astor NOLA is a great bargain... only because the rates are so darn cheap, I will probably book there again !

JJH

p.s. Antoines and Commanders Palace back in full stride and worth the trip by themselves !

  • Liked — the price & the location
  • Disliked — service has not fully recovered from hurricane
  • Tips/Secrets — don't book here if the prices rise.
  • Stayed December 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Monroe, LA
1 review
4 of 5 stars Reviewed November 26, 2006

Our first stay, and I was very pleased with the Astor Crowne. The staff was very nice and helpful. The rooms were small, but elegant, and the attention to detail was fantastic! They included earplugs (which I used), a CD to help you relax, lavendar spray for the linens and even a romance novel in the bathroom! I think details count so much. We had a view right over Canal Street, so the earplugs came in handy. Also, right on Bourbon, can't get better than that!

Stayed November 2006
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houston
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 15, 2006

For the price I was not impressed. After checking into our room, within 5 minutes another guest entered our room, they were given the same room. There was an swarm of ants in our room, after locating a phone in our room that worked I called housekeeping regarding the matter. They arrived and sprayed Raid over the entire bathroom , to the point that I had to spend time cleaning the Raid from counter top and floor.
Went to get ice, our floors ice machine was broken. We decided to order room service,when the bill arrived the menu item had a price increase of 52%. I called to inquire as to the difference, "you must have an old menu", I asked when did the menu change, "April 2006" , the hotel adjusted the food bill by 20%, but did not honor the old menu price.
When checking out we discovered a prior guests trash under the beds, so much for housekeeping.

If you must visit New Orleans I would not recommend this hotel.

  • Stayed November 2006
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ocean springs
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2006

This was the best hotel I have been to. We stayed in a Hotel in New Orleans a week earlier and it was nothing compared to the service and appearance of the Astor. The exquisite staff was top-notch. Valet was top notch. I had the privilege of being helped by 2 of the finest employees i have ever encountered. Ms. Keyana and Jamie were The Best of the Best. I will be sure to re visit the Astor on my future trips to New Orleans.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, NE
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 21, 2006

We just returned from a business trip to New Orleans and stayed for three nights at the Astor Crowne Plaza. We had a terrific experience.

The staff was friendly and helpful. I had a king room that faced Canal Street, but didn't notice any noise problem. My room was on the 4th floor (Executive Club floor) and the room was in excellent repair--clean and smelled pleasant. Everything worked (hair dryer, alarm clock, temperature control).

I used the onsite exercise facility. The door lock wasn't functioning the first morning I tried to use the room, so I called from the phone near the elevators and the front desk sent someone up immediately to fix the problem.

I definintely would choose this hotel again.

  • Liked — Cleanliness, friendly staff, comfortable beds, location
  • Stayed July 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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