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“Noisy on the South Side” 2 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #105 of 155 Hotels in New Orleans
Long Beach, California
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
84 helpful votes 84 helpful votes
“Noisy on the South Side”
2 of 5 stars Reviewed May 16, 2005

Average hotel. Great location (Corner of Canal and Bourbon Street). A room on the south side of the hotel (side opposite of Bourbon Street) is very noisy. There are large cooling towers on the building next door that create a low level roar all night. I don't recommend a room on this side of the building. The pool is very small and quickly fills with quest. The French Quarter food is excellent. Bourbon street was a bit more trashy than i expected. I much preferred the east side of the French Quarter.

  • Stayed May 2005, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (491)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed May 6, 2005

I travel regularly, in good business class hotels which can make you a bit fussy when you come to travelling for pleasure. I was in New Orleans for 6 nights during Jazz Fest and also some conventions. The hotel was great, busy and in a location that really doesnt get much better in terms of accessing all of New Orleans attractions. The beds are also really comfy. I was concerned it would be noisy as it is at the corner of Bourbon Street but it was fine. Having the outdoor pool was also great. I would highly recommend staying here either for business or pleasure. The tours that were recommended by the concierge were also spot on not sure what one of the earlier comments meant by them adding on a cut as I didnt see this. Would almost definitely stay here again when we come back to New Orleans which we definitely will be.

  • Stayed May 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 11, 2005

we stayed here last labor weekend and i kept meaning to write a review, we were originally booked into the sister hotel but when arrived found out we were staying in the crowne plaza...great, it was a better star! the rooms were nicely decorated and the convience of the location was the best for us, we could just fall in the door after a night around bourbon st, but it was quiet too, the pool was a nice place to relax after a hard days sightseeing, the staff were nice and friendly. I love new orleans and when i go back I will definataly stay at the crowne plaza.

  • Stayed September 2004
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed March 28, 2005

The hotel itself is in a nice location but the overall experience wasn't top rate service. I would not recommend doing any tour bookings with the hotel concierge - terrible service and they will try and sell you anything. Be careful and my advice is call the tour company direct as the hotel adds their cut to the cost.

  • Stayed March 2005
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2005

Great location and great staff. Close to the quarter but far enough away from the action so it's relatively quiet. Our room was in great shape, very clean and the bathroom facilities were top notch. A little pricey but well worth it.

  • Stayed February 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 23, 2005

My friend and I stayed here, and we were overwhelmed by the service. The staff was overly polite ("Southern Hospitality," indeed), the rooms were beautiful and clean, and the restaurant attached is excellent. The location (on Canal, just on the edge of the French Quarter) was perfect. I will stay here again and again!

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed March 19, 2005

We are a mid-30's couple and were a little concerned about staying right on Bourbon St. in the thick of things, as we haven't been in a "party" mode for quite a while. 3-night stay (Thur - Sun) in mid-March.

When we first arrived, we were given a 2nd floor room right above Bourbon. Thanks to some advice from the bellman concerning the noise, no way we were staying this close to Bourbon!!!! So, we trudged down to the front desk to request a room off of Bourbon. Like another reviewer experienced, we were told to try a new room that was off Bourbon, but when we got to the new room, it was still on Bourbon. The front desk outright lied. My guess is that they only give you rooms off of Bourbon if you REALLY complain a lot.

Anyway, the room they gave us was on the 7th floor and this worked perfectly. No problem with noise if you are above the 5th floor or so. Saturday night a street band played loudly until about 11PM, but that was it. The rest of the stay was as quiet as could be within the room.

Great room, excellent beds! Very friendly staff overall.....except for the front desk.

It seems like the front desk staff are trained to be non-compliant with an attitude. Take home message: Get what you want and don't worry about offending them. Do what you have to do and treat them exactly the way they treat you; that is, with no respect whatsoever.

When I go back to this hotel (and I will), I will take great pleasure in making the front desk staff miserable every chance I get. They deserve it.

OK, so anyway, great stay overall. Would definitely go back. Excellent location and lots of sleep when we wanted it!

  • Stayed March 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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