I will never stay at this hotel again. First off, they charge $31 a night for VALET parking which is nowhere near the hotel. It took us 30 mins waiting to pull up to the hotel while multiple cars cut in line and proceeded to check in. The valet caption was stressed and overwhelmed. Not enough runners. Poor management!!! When leaving I called to give them my ticket number for them to pull my car up, I was instructed to bring it to the front door. After a 20min wait, we were told that it would be quicker to take the shuttle to the parking garage to get my car. Little did we know that it would have also been quicker to walk the 8 blocks than wait for the shuttle. This is UNACCEPTABLE
The AC wasn’t working when we arrived but after two calls it was repaired.
Also, there are major water issues with low pressure/lack of hot water. It took almost 15 minutes for hot water and then just warm at that.
Room service was ok but we kept it simple. They of course forgot the coffee and silver ware.
The bottom line is we should have stayed in The Monteleone Hotel. A real 4 star hotel!!!
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans