First of all let me start with the positiives:
- excellent location for Mardi Gras, there is a balcony on Canal st. (also on Bourbon st.) that most parades cross in front of, and it was open to guests most of the time - however it is part of their banquet facilities so when a party was there we couldn't use the balcony
- also the room is on the corner of Canal and Bourbon, and Royal is the other side of the block, all pretty major and interesting streets in the French Quarter
- room service was decent, though expensive as most room service is. Ordered diet coke, got regular coke in a glass bottle (only 8oz., and for 50cents more than the 12oz. bottles that come in the vending machines). Fancy sure, but I wanted a diet coke and I would rather have a larger plastic bottle then a smaller glass bottle.
- room was clean, and maids usually came in the afternoon, if you weren't ready earlier (great for those staying out late due to Mardi Gras). Some hotels, if you aren't ready when they are your room isn't cleaned, so the fact that they actually came back later was a plus
- the Crowne Plaza has a whole sleeping better promotion where they give you a relaxation CD (cd player/clock in the room), eye mask, ear plugs, and lavender pillow spray, and a drape clip. Not really necessary for me or my husband, but I find it nice to get extras and I could use these items on long plane trips.
- our room faced Canal St. so we had a view of all the Mardi Gras parades/post parade action which was nice when we still watched things but it was getting late.
Okay, time for the negatives:
- our mattress was so worn it was noticably U-Shaped to the naked eye. Seeing several other rooms in our hallway during cleanings, many looked similar, though ours looked the worst. It made it difficult to sleep.
- the setup of the hotel is very confusing. There seem to be several seperate buildings that only connect by way of the lobby. When I tried to find a staircase to use instead of the elevator, I found it difficult to find stairs because some were not well labeled, and I could not find a staircase that went from my floor (3) to the lobby. One staircase led to the outside on Royal St. and one only took me to the second floor. Thank god the power never went out or there wasn't a fire or something, because I'm not so sure I could have gotten out safely and in a timely manner.
- our room was on floor 3, so we took the elevator to floor 3, had to walk down stairs with our luggage, and then up stairs, wtf? so then we started taking the elevator to the 3M level (aka 3 mezzanine) which eliminated the down set of stairs, but we still had to walk up one set every time, not really a huge deal, but sorta weird
- during Mardi Gras we had to wear wristbands the whole weekend, (3 days for us, but could be longer depending on your stay) and you have to pay $20 if you lose it. This is pretty standard for most area hotels during Mardi Gras but we got harassed about my husband's wristband because it was broken before he could even put it on. Some of the security guards were harassing him saying he would have to pay the $20, and they took the wristband out of his hand, and my husband asked for it back "so he could show it to the front desk." Luckily he was persistent about that because when we went up to the front desk to get a new one (pissed cause we thought we'd have to pay the $20) the clerk said that since we had brought the old one back, we wouldn't need to pay the $20. We were lucky, but it made me think the security guards were trying to scam us because they tried to take the broken wristband away from my husband. If he hadn't asked for it back, we would've been charged the $20.
- the door to the room is not very sound proof, so people talking on their cell phones in the hall or coming back at 6 am from a night of partying were disturbing to our sleep.
- for a long time, we thought that when nearby rooms closed their doors, our door slammed as well, this wasn't the case, but the nearby doors slamming was SO LOUD that we thought it was occurring in our room. Again, people coming back from partying late at night/in the morning were very disturbing to our sleep. when they slammed the door.
All in all it was a pretty good stay, the worst part was the bad mattress...if you end up with one, just try to make sure you get a better bed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.