I'm still at the hotel....I don't even need to wait for checkout to change my mind....probably would only get worse.
First....waited over 45 minutes in line to check into the hotel. Never have I waited more than 5 or so minutes at any other hotel.
Second.....the room we had was on the second floor. The elevators let you off and you still had to carry your luggage up steps to the room......unacceptable unless you going to have a bellhop to take your luggage for free.
Third.....the room was hot.....uncomfortable and miserable the entire stay. Thermostat would only go down to 65....but the actual temperature only ever showed as low as 67. This had to be inaccurate. I'm cold natured and always have my house and hotel room set above 70, and still get cold. It was so hot and stuffy, I could breathe.
Fourth....there was NO ventilation in the bathroom. It too forever for the shower to get hot and the water never stayed hot. Bathroom was extremely small and cold only find tissue and no toliet paper. Only one bottle of shampoo and conditioner for 4 people and front desk couldn't find anyone.
Fifth.....there was a window.....but you had to stand on something to see out if it. And when you did look out, all you saw was 4 brick walls. Absolutely disgusting.....why not just give me a padded room with no Windows.
Sixth.....probably should have wiring and electrical outlets checked. Everything that was plugged into outlets.....and only one device or hair appliance per outlet.......it caused the charger/plug to become extremely hot. Had to charge my phone and worried all night it would catch on fire. Would love to see their fire inspection.
Seventh.....the bed is horrible.....can feel the springs. There is a sheet and some sort of cheap, thin "blanket". The blanket felt funny.
Eighth....the hotel just has a smell to it....everywhere you go.
I actually probably could come up with many more issues but these are the main ones 9 hours into this stay. Thankfully we will be leaving in the morning. If you're smart.....stay away from this disaster! IHG should come in and evaluate and mage the hotel improve or drop this hotel from its chain.
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans