Stayed two nights this last weekend. Booked through an online sevice beginning with Ex...
Arrived early morning and checked bags. No questions and very helpful. Check in was slow. In all fairness, they were having a big dance competition at the hotel, but they really stuck to the the 4:00 p.m. checki in time. Recieved our room after about 30 minutes waiting. They were accomodating to our room request. Get higher in the main tower. Room was nice, not exceptional, but very clean and comfortable. Enjoyed the night. The next morning, we came back from breakfast and notice a strong sewer odor. Hoping it would go away we left spent the day out and came back and odor was still present. Had noticed a gentleman in a black suit from the hotel in the hallway on our way in. My wife went down and he came back with her to the room. He was exceptionally receptive and said he would see about getting us a new room. His name was Terrence and the hotel should wish they could clone him. He was wonderful. He came back in less than a minute and said a bellman would be up with a key with a room we would find acceptable and also a mini-suite. Within 3 minutes, a gentleman, also dressed in a suit arrived with the keys. We told him we didn't need a bellman and went to our new room. It was nice with a sitting room, and separate bedroom. We were very pleased. Our second night was also very nice and restful. Can't say enough about Terrence's response. He was great. Overall, this is a nice hotel and would stay there again in a minute. Great location and great customer service. At check out, it was very quick and since it was prepaid, out without a problem.
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans