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“Great location and even better last-minute mobile app price” 4 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #99 of 153 Hotels in New Orleans
Dallas, Texas
Top Contributor
135 reviews 135 reviews
48 hotel reviews
Reviews in 60 cities Reviews in 60 cities
127 helpful votes 127 helpful votes
“Great location and even better last-minute mobile app price”
4 of 5 stars Reviewed April 27, 2014

Up-scale hotel with great location right next to the French Quarter. Nice historical ambiance including maze-like corridors in this set of converted older buildings (but don’t drink too much or you may never find your room). Comfortable, thoroughly modernized rooms maintain a nice historical hint with exposed brick. Staff was friendly. Standard rates probably on the expensive side, but we got a great last minute mobile app price although the valet-only parking upped the cost by quite a bit.

Room Tip: Our room overlooked Canal Street, which we liked, and noise was not a problem.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, April 29, 2014
Dear Guest,

Thank you for posting your comments. I am glad to hear that you thought our location was great and enjoyed the historic N.O. style ambiance that our Alexa wing offers. We always like to hear when our staff has been friendly and helped to make your stay with us memorable. We hope that you will come visit our hotel again. We would love to see you again.

Warm regards,
Alicia D. Smith, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
Minnesota
Top Contributor
140 reviews 140 reviews
77 hotel reviews
Reviews in 82 cities Reviews in 82 cities
131 helpful votes 131 helpful votes
1 of 5 stars Reviewed April 27, 2014

Once I got beyond the beautiful lobby I could not believe I was in a Crowne Plaza. This is the first time I have ever been disappointed. IHG should not allow this to be a Crowne Plaza! In spite of the fact housekeeping had put clean sheets on the bed and towels in the bathroom, nothing else had been cleaned or taken care of for a long time. There was a greasy layer of dust on every surface. The window coverings were broken, the carpet was filthy and the hot water was leaking at incredible volume in the tub. In order to sleep I covered the faucet with towels and put towels over the drain to cover the sound of the water. When I asked the housekeeping staff if she was aware of the leak she said she had reported it many times but never fixed. The morning after my first night I spoke with a manager who expressed concern about my issues and said she would have someone fix the leak but it didn't happen. If you care only about location this might be just the place, but if you are expecting a Crowne Plaza experience beware.

Room Tip: Ask to see the room. If not clean and fully functional ask for another.
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, May 12, 2014
Dear ReeSue,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2014 via mobile

The hotel is located in a great location, but there was mold around my room as well as rust in the bathroom. Also the fauct in the shower was falling apart. I was really expecting more for a 4 stars hotel.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, May 12, 2014
Dear CharlesDR,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our location great and apologize for the inconvenience the condition of your room may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

Perfect location. Valet park off of Canal street, toss the bags in the room of this nicely updated older building (nothing old except the charm), and walk out onto Bourbon street. If outdoor noise is an issue for you then ask to face a side other than canal (or up higher than the 2nd floor). Streetcar stop is right in front of hotel and it is a great "base" to explore NOLA.

Stayed April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

Since September 2013 I have stayed at the crowne plaza every month. I work offshore and it is such a perfect hotel to stay at to feel fresh the next day before going to work.

The restaurant serves exceptional food with a broad menu. I can honestly say it's one of the best steaks I have ever tasted and the staff are fantastic. Extremely well manerred, smart, and provide excellent service.

The rooms are large and comfortable with thermostatic control heating system. The beds are grand and very comfortable. Such a wonderful sleep in peace.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, April 29, 2014
Dear Loyal Guest,

We appreciate you posting your positive comments. I am so glad to hear that you enjoyed your stay with us and you felt our staff were professional and well mannered. I will pass this on to our staff so they will keep up the good work. We look forward to having you stay with us again at the Astor Crowne Plaza.

Sincerely,
Alicia D. Smith, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 24, 2014

We just returned from a 4 night stay at the Crowne Plaza Hotel Astor. We found all the hotel staff to be polite and friendly. We were greeted by everyone...front desk, concierge, housekeeping, room service, valets...with a smile, and they were all helpful and polite. We had booked a room with a king size bed, and found the room to be clean and a good size. Our room overlooked the pool deck, but otherwise had no view. This really isn't an issue for us though. The room was clean and neat, and offered some simple amenities. The coffee maker was broken, but they quickly replaced it when we informed them.

The hotel is conveniently located next to the French Quarter. If you go out the front door and turn right, you will arrive at the corner of Bourbon Street; turn left and you arrive on the corner of Royal. There is even a street access side door to Bourbon Street that stays unlocked until 11pm. Plenty of shopping and food close by, and the hotel has a restaurant attached. We didn't try the hotel restaurant, but we did order room service for breakfast 2 mornings. Price for breakfast was comparable to the local restaurants, and you get generous servings. They offer 24 hour room service as well.

The concierge is available until 5pm every day, and you can book tours directly through him. We booked a swamp tour through him, and had a good experience.

We used the valet service for the car to cut down on hassle, and found no issues with the service.

Over all, a very nice hotel in a great location if you want to be close to the French Quarter, shopping, and restaurants.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, April 25, 2014
Greetings Guest,

I want to thank you for taking the time to post your comments about your stay at our hotel. I am happy that you thought our hotel was nice and the location worked well for you during your visit. I am so glad our Housekeeping, Valet, Concierge and Front Desk staff made sure you received great customer service. We hope that when you return to New Orleans, that you stay with us again.

Best regards,
Alicia D. Smith
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New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed April 23, 2014

Great location, clean and reasonably priced. Staff was very helpful with many suggestions on what attractions to check out during our stay. They also offered luggage storage so we were able to leave our bags behind until it was time to head to the airport.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicia S, Guest Relations Manager at Crowne Plaza Hotel Astor-New Orleans, responded to this review, April 24, 2014
Hello Guest,

Thank you so much for taking the time to post your comments. I was happy to hear that you thought our hotel location was a great place to stay and reasonable. I am glad our staff was helpful to you and we were able to meet your expectations. We are working hard every day to ensure every guest experience is pleasant and enjoyable. We look forward to you viiting the Astor Crowne Plaza Hotel again soon.

Best wishes,
Alicia D. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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