Once I got beyond the beautiful lobby I could not believe I was in a Crowne Plaza. This is the first time I have ever been disappointed. IHG should not allow this to be a Crowne Plaza! In spite of the fact housekeeping had put clean sheets on the bed and towels in the bathroom, nothing else had been cleaned or taken care of for a long time. There was a greasy layer of dust on every surface. The window coverings were broken, the carpet was filthy and the hot water was leaking at incredible volume in the tub. In order to sleep I covered the faucet with towels and put towels over the drain to cover the sound of the water. When I asked the housekeeping staff if she was aware of the leak she said she had reported it many times but never fixed. The morning after my first night I spoke with a manager who expressed concern about my issues and said she would have someone fix the leak but it didn't happen. If you care only about location this might be just the place, but if you are expecting a Crowne Plaza experience beware.
- Official Description (provided by the hotel):
- Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more less
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- Also Known As:
- Astor Crowne Plaza
- Crowne Plaza New Orleans