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“Very Nice Hotel, Great Location” 4 of 5 stars
Review of Crowne Plaza Hotel Astor-New Orleans

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Crowne Plaza Hotel Astor-New Orleans
4.0 of 5 Hotel   |   739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #107 of 156 Hotels in New Orleans
Basking Ridge, New Jersey
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Very Nice Hotel, Great Location”
4 of 5 stars Reviewed November 19, 2013

As an IHG Gold Elite member, I am used to nice upgrades at member hotels and truly appreciate it. Well it appears that the room I was originally given on the executive floor disappeared when I arrived, and was given a room in the historic wing. The room I was given looked over another window and had no ambient light. I appreciated the fact that I was still given access to the executive lounge for breakfast in the other wing. The breakfast was a bit unusual, it had eggs on one day and breakfast meat the next but never the two together.
Another issue with the room was that the thermostat controlling room temperature did not work. The room remained at 66 degrees no matter what I did. Also the room had a chair an ottoman that were stuck in the corner of the room and totally unusable.
During my stay, the front desk staff as well as the staff in the breakfast lounge were awesome. Extremely friendly and helpful.
While sounding negative, I give this Crowne Plaza 4 out of 5 stars. I am sure you could do much worse at many other hotels with this great location.

Room Tip: ask for a room in the canal wing.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,026 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Katy, Texas
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 18, 2013

Hotel is located on the corner of Canal St and Bourbon Street. Great access to the many restaurants and buzz of Bourbon street.

Hotel was clean with some old world charm. Was given a room on the fourth floor (445) this is the club floor that was quite large and spacious. Definitely would return.

Room Tip: Room 445 is very large and spacious.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Antonio, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

The staff were wonderful, helpful, and friendly. In the morning, you get to meet Pamela Green, who is a delight at the Breakfast Lounge. She was nice, professional, and helpful. The entire staff make sure you have a great time and glad to help with anything. They were especially helpful to what places locally for food and fun. I would recommend this hotel.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas, United States
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 13, 2013

Right at the corner of Canal and Bourbon which as you might know is a perfect place to be! It is a short walk to anywhere!! We even walked to the basketball game.The staff was very attentive and the gym was a nice plus. The room was wonderfully decorated with exposed brick and had a nice modern look to it.We will stay here again!

Room Tip: We were on the 2nd floor facing Canal which meant you could hear people on the street, but we liked...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 10, 2013

We were staying one night in the quarter for my husband's 40th birthday, just two couples and no kids. The location can't be beat. Right near Bourbon but it's not noisy, and you're on Canal so you're not far from anything. The hotel lobby was busy, the front desk clerk did not say hello or anything. He waved me over and was helping another clerk with something. He took my ID from me and checked me in without saying anything until he gave me the room number and wifi info. That aside everything else was great.
The room had two queens, a nice bonus was the gift of ear plugs and sleep stuff (lotion, room spray and leg balm). The room was clean but the bathtub looked a little beat, I think just because it was showing it's age. Parking was reasonable for a FQ/Canal St hotel. And we got our car in less then 10 minutes, which is the fastest I've seen for any hotel. I would stay there again.

Room Tip: 12th floor was quiet and had a great view from rooms on either side.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FW, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Just wanted to give a shout out to Ms. Pamela Green at the Crowne Plaza in New Orleans. She was extremely personable and helpful to all guests. She happily engaged visitors and welcomed them to her city while eagerly chatting with all about theirs. And she was more than happy to accommodate special requests.
Wonderful service like that makes me willing to write a review over 3months after my visit!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, NY
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 7, 2013

My wife and I stayed here to see the Bills-Saints game, which turned out to be the same weekend as the Halloween Parade. We can with two other couples who stayed in different hotels. I travel a lot for work and am a Platinum Level in Holiday Inn Group, so I have a lot to compare to.

First, the location is about as good as you can get. The other couples all met at our hotel before going out since it is within walking distance of most of the sites, directly on the bable cab line, but not engulfed in the noise and drunkedness that you come across in some places around there. I was on the 9th floor and didn't hear much noise, except sirens on one night.

Second, the rooms were nice. big, modern, clean. Better than our traveling partners, who stayed at the Holiday Inn Superdome and the others at the Hyatt. Premium members get access to the members lounge, which includes a hot breakfast and a free happy hour (1st alcohol drink free).

Lastly, what makes it so good, is the staff. I can say that the people at this place are nicer and more helpful than in any of the 100's of Hotels I have stayed in in the last 30 years. That is a pretty incredible claim, but it is true. You can't stand in the lobby (or anywhere in the Hotel) for 2 minutes without getting asked if they can help you. Evertone from the managers, bellhops, cleaning staff and cab-callers will engage you in conversation in a warm Southern way. I have seen this before in 5 star expensive hotels, but you can tell that the staff there are extensively trained in it. Here it is (or appears to be) genuine.

I highly recommend this place.

Room Tip: Higher up is better for more buffer from the street noise
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Astor-New Orleans 4*
Number of rooms: 707
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans

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